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Auto Warehouse Reviews Summary

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Car Dealerships | Chicago, IL

3632 N Cicero Ave, Chicago, IL 60641, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Auto Warehouse?

As of Apr 09, 2024, 652 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Auto Warehouse's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 09, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
April 9, 2024
Last updated
April 9, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Auto Warehouse's customers had a positive experience.

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Auto Warehouse's customer reviews analysis

The evaluations of Carfect's company reputation, based on customer experiences, present a polarized view. A substantial number of customers have pointed out serious grievances regarding vehicle quality, financing terms, and post-purchase service. Issues ranging from selling cars with mechanical problems like overheating engines and persistent performance failures to high-interest rates on loans, which some have characterized as predatory, inform these critical perspectives. The financing complaints frequently mention a disparity between advertised credit and down-payment policies and the actual terms provided upon purchase. However, recurring positive themes also emerge from reviews praising specific employees, such as Jazmin, noted for her helpfulness and professionalism in facilitating car purchases. Such split feedback underlines the need for prospective customers to approach Carfect with caution, wary of potential financial and vehicular pitfalls while recognizing that some customers report satisfactory experiences.

Positive Feedback

Notwithstanding the mixed overall impressions, Carfect receives acknowledgment for certain positive aspects of customer service. Individual employees, particularly Jazmin, are repeatedly commended for their customer-oriented approach, helpfulness, and efficiency in handling approvals and guiding clients through the purchase process. Further positive reactions include compliments on the professional demeanor of staff like Felix and the assertion that Carfect personnel are willing to work with customers to meet their needs. The commendation of employee teamwork and making customers feel welcome contributes to a strand of positive customer relations that Carfect may capitalize on to enhance their service and reputation.

Concerns and Threads

On the negative side, customer feedback for Carfect reveals serious complaints about the quality of the vehicles, financial terms, and after-sales support. Clients have reported issues with the vehicles soon after purchase, such as engine overheating, performance problems, and even a case where the purchased truck had an engine issue costing around $1,900 to fix. Moreover, there are allegations of deceptive business practices, such as non-disclosure of a kill switch installed that disables the vehicle in case of missed payments. Financial concerns include exorbitant APRs, misleading down-payment policies, lack of loan transparency, and failure to report payments to credit bureaus. The customer service is also criticized for being disrespectful and unprofessional, causing frustration and leading to a recommendation to take business elsewhere. These negative experiences pinpoint significant areas for Carfect to address in order to improve their service and rebuild trust with their clientele.

Frequently asked questions about Auto Warehouse

What should I be aware of regarding the financing options at Carfect?

Be vigilant about the financing terms at Carfect, as some customers have reported high-interest rates and terms that differ from initial advertisements. Thoroughly review all loan documents and understand the full cost of the car after interest before finalizing any deal.

Are there any notable issues with the cars sold by Carfect?

Some customers have reported purchasing cars with significant mechanical issues that became apparent shortly after purchase. When considering a vehicle from Carfect, it is advisable to have it independently inspected and to inquire about warranty coverage and service records.

Can I trust the customer service at Carfect?

Customer experiences with Carfect's service team are mixed, with some praising employees like Jazmin for excellent service, while others criticize the dealership for unprofessional conduct and poor post-purchase support. Reading a broad range of reviews and possibly interacting with staff before purchasing could provide a better gauge of the service quality you can expect.

Recent customer reviews and testimonials for Auto Warehouse

Auto Warehouse
st vo
1-Star
a week ago
First car I test drove was musty which wasn’t a big deal until it literally broke down due to the engine over heating. Should’ve been the first sign to take my business elsewhere but I was foolish enough to return to the dealer where I made another foolish decision to finance a car. I was given a 26% APR and basically let them screw me over with a deal that would end with me paying more than double for a used car that was already being priced for more than it was worth. They also advertise $1500 any car with any credit but push you to give them atleast $2000 for a down payment as well as a $500 payment after two weeks of having a car which is part of the down payment and had no affect on the actual loan. After having the car for around three days, the check engine light came on and I noticed performance issues. After returning to the dealer and talking to Jasmin (the woman who convinced me to buy the car) and attempting to return the car in exchange for at least some of my down payment back, she refused and said it would be a repossession. I offered to show her everything wrong with the car and she said, and I quote, “I won’t be able to, I’m a woman and we don’t know anything about cars”. They were extremely unprofessional when it came to handling my situation as well as with the communication over text messages, using unnecessary abbreviations and attitude and no proper grammar. For the sake of your credit and your pockets, PLEASE take your business elsewhere. I would not be writing this very long review if it was not the truth.
Auto Warehouse
Kanisha Mccarns
1-Star
3 weeks ago
I got a car here b4 w the help of Jazmin last spring ….6 months later got into a car accident came bck got approved & gotten a 2nd car from them with the help again from beautiful Jazmin she really helps you & get you out of there with a car she’s very kind & sweet don’t walk but RUNNNN HERE & ASK FOR JAZMIN easy approvals easy process Thank you Jazmin & thank you Carfect your highly recommended
Auto Warehouse
Sheena Ferguson
1-Star
a month ago
We love them very professional we came in disappointed left very satisfied happy and they work with you jazmin I love everything about her she was so patient kind and passionate about getting us exactly what we wanted work with us and she is very sweet robin❤️
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Overall Rating

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Overall Rating
4.3
/5
652
reviews
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About Auto Warehouse

Car Dealerships
Carfect used car dealerships Chicago IL, founded in 1990, is your go-to choice for quality sedans, SUVs, and Pickups. Our buy here pay here car lot offers competitive prices with special in-house financing options. Contact one of Chicago's top no-credit car dealerships for an easy and hassle-free car-buying process. Los concesionarios de automóviles usados ​​Carfect Chicago IL, son su opción preferida para sedanes, SUV y camionetas de calidad. Nuestro lote de autos compre aquí, pague aquí ofrece precios competitivos con opciones especiales de financiamiento interno. Comuníquese con uno de los principales concesionarios de automóviles sin crédito de Chicago para conocer un proceso sencillo de compra de automóviles.
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