Audi UK Head Office Reviews

The overall sentiment from customer reviews of Audi UK and its dealerships is decidedly negative. Reviewers consistently note issues with unhelpful or rude customer service, unresolved vehicle faults, and lack of accountability at both the dealership and brand levels. Common criticisms include being passed between departments, lack of technical support, difficulties with warranty claims, and perceptions of being dismissed or blamed for manufacturer faults.

Recurring themes include prolonged unresolved technical issues—in particular with newer models and approved used vehicles—software and hardware failures, inadequate after-sales care, and frustration with both communication and the claims process. Many customers describe repeated visits to dealerships without resolution, and mention locations such as Chinford, Sheffield, Tunbridge Wells, and Farnborough. Warranty and goodwill repairs are a particular area of dissatisfaction, even for customers with extended coverage.

Overall, Audi UK's reputation among reviewers across the UK is characterized by dissatisfaction resulting mainly from customer support and product reliability issues. Many long-term or returning customers express regret and frustration after poor experiences, noting a decline in service quality and responsiveness over time. The lack of effective escalation or resolution processes further impacts trust in the brand.

Audi UK is an automotive company specializing in the sale, servicing, and maintenance of new and used Audi vehicles. Operating through a network of dealerships across the UK, the company offers various models, including sedans, SUVs, and electric vehicles, and provides additional services such as financing and warranties.

The company functions through in-person dealerships where customers can purchase vehicles, arrange for maintenance, and access after-sales services. Support channels include direct contact with Audi UK, local dealership visits, and connections with specialists such as technicians and finance representatives. Operations are centralized around vehicle sales, technical support, and warranty administration.