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Arnold Clark Glasgow Peugeot
Arnold Clark Glasgow Peugeot

Arnold Clark Glasgow Peugeot Reviews Summary

Car Dealerships | Glasgow

What do customers say about Arnold Clark Glasgow Peugeot?

As of Mar 02, 2024, 1363 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 2, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
1363
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Arnold Clark Glasgow Peugeot's customer reviews analysis

Analyzing the latest customer reviews for Arnold Clark Glasgow Peugeot, the overall company reputation appears to be predominantly positive with high praise for the staff's professionalism, helpfulness, and lack of sales pressure. Influential factors in this assessment include the level of customer service provided, the atmosphere within the store, specific mentions of staff members going above and beyond, and the seamless nature of transactions. Customers consistently commend various sales personnel by name, suggesting a strong personal connection made during their experiences. However, there is also evidence of negative experiences, particularly in regard to the service department where issues with recalls, MOTs, and perceived upselling detract from what would otherwise seem an impeccable reputation. These negative reviews represent a minority but are significant enough to warrant attention, potentially indicating systematic issues in certain areas of the business.

Positive Feedback

Positive feedback for Arnold Clark Glasgow Peugeot is resoundingly clear in the observed reviews. Sales interactions are particularly lauded, with staff members such as Barry, Callum Black, Nicole, Alina, and Greg receiving specific commendation for their professionalism, patience, and high-quality engagement with customers. The sales experience is often described as pressure-free, which notably contributes to a sense of ease during the purchasing process. Furthermore, customers praise the helpfulness of the entire team and the store's atmosphere, demonstrating a strong overall customer experience. Additional accommodations such as assistance with personalized plates and prompt after-sale support reflect the company's commitment to post-purchase satisfaction and could be a key factor in encouraging customer loyalty and recommendations.

Concerns and Threads

While much of the customer feedback for Arnold Clark Glasgow Peugeot is positive, there are noteworthy critiques, particularly concerning the service department. Issues associated with vehicle recalls and MOT handling have led to customer dissatisfaction. Clients have reported frustration with what they perceived as the company's oversights and unexpected charges stemming from these services. In instances of servicing, a discernible gap seems to exist between customer expectations and the dealership's follow-through, as evidenced by reports of unanticipated warning lights post-service and allegations of being incorrectly charged for problems that customers believe did not exist. Additionally, the inability for some to secure a courtesy car denotes shortcomings in accommodating customer inconveniences during service-related visits. These negative experiences highlight areas where improvement could significantly enhance overall customer satisfaction.

Frequently asked questions about Arnold Clark Glasgow Peugeot

What can I expect regarding the sales experience at Arnold Clark Glasgow Peugeot?

Customers often report a professional, helpful, and pressure-free sales experience at Arnold Clark Glasgow Peugeot. Sales representatives, such as Barry and Alina, have been praised for their excellent customer service and dedication to making the process as seamless as possible.

Have there been any problems with service appointments or additional charges at this dealership?

Some customers have reported issues with vehicle servicing, particularly related to recalls and MOTs. Unexpected warning lights and additional charges for repairs have been cited, which suggests that some customers have faced challenges in this aspect of their dealings with Arnold Clark Glasgow Peugeot.

How does Arnold Clark Glasgow Peugeot handle after-sales and follow-up services?

Based on customer feedback, Arnold Clark Glasgow Peugeot shows a commitment to after-sales support with sales personnel like Alina being recognized for promptly addressing any post-purchase issues without hassle. However, experiences may vary, and it's advised that customers clearly communicate their needs and concerns for the best possible after-sales service.

Recent customer reviews and testimonials for Arnold Clark Glasgow Peugeot

Arnold Clark Glasgow Peugeot
Janice
5-Star
a week ago
Lovely welcome from Salesman Barry. Very professional, experienced and helpful. Great atmosphere in store. Delighted with our purchase. Seamless transaction. Spoke to the Manager Malcolm. All of the staff from start to finish were very helpful. Delighted with our purchase. Highly recommend.
Arnold Clark Glasgow Peugeot
Brian D
5-Star
3 months ago
Great customer service and quality of vehicle thanks to Callum Black going above and beyond. Very patient with no pressure placed on me to get a sale which always makes it easier when looking for a new car. Highly recommended. Thanks again
Arnold Clark Glasgow Peugeot
Louise Mccarthy
5-Star
4 months ago
Amazing service from Nicole! Made choosing and ordering our car very easy. Kept in contact with delivery dates and information and got us in asap to pick our car up! Car is perfect for our family and my additional needs. Thank you Nicole for all your help and service.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
1363
reviews
Excellent
Good
Average
Fair
Poor

About Arnold Clark Glasgow Peugeot

Car Dealerships

Find your next car at Arnold Clark Glasgow Peugeot where you can discover great deals on new, used and nearly-new cars and vans.With over 60 years of experience, Arnold Clark is Europe’s largest independently owned, family-run car retailer, with an unrivalled choice of 20,000+ cars available on our award-winning website.We guarantee the UK’s best used car deals, so if you find a better deal elsewhere on the same car, we will give you back double the difference. And with low rate finance and no hidden fees, the price you see is the price you pay.

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