Atlanta, GA
Pest Control
Aptive Environmental
Aptive Environmental

Aptive Environmental Reviews Summary

Rated 4.5 Star based on 5219 Reviews

Verified by
Overall Rating
Published on
March 14, 2024
Last updated
March 14, 2024

What do customers think about Aptive Environmental?

Aptive Environmental's reputation from recent customer reviews shows a mix of satisfaction and dissatisfaction. Positive feedback frequently highlights the professionalism and thoroughness of individual technicians, such as Dawayne, Kylee, and Germequa, who demonstrate exemplary customer service and effective pest control treatment. On the other hand, negative comments indicate potential issues with scheduling, communication, and specific service aspects like refusal to change glue traps. Additionally, some complaints about billing inconsistencies, such as charges for services not rendered, have been noted. The recurrence of technician praise suggests that Aptive can deliver exceptional service, but customer experiences vary widely, which has led to a polarized perception of the company. There is an indication of systemic issues related to the internal processes and standards that Aptive Environmental needs to address to ensure consistent customer satisfaction.

Positive Feedback

Key positive aspects from customer feedback on Aptive Environmental include the commendation of individual technicians for their diligence and customer service. Technicians like Dawayne, Kylee, and Germequa have earned appreciation for going beyond expectations, offering thorough treatments, and demonstrating professionalism. Their actions, such as taking action shots and wearing shoe covers, signal attention to detail and a conscientious approach to service. Customer testimonials often underscore successful pest control, particularly noting the effectiveness of treatments in challenging environments like wooded areas, which was highlighted by Elijah's customer. The versatility of services, including comprehensive pest inspections and exterminations of a wide range of insects and rodents, is also viewed positively.

Concerns and Threads

The negative aspects of customer feedback for Aptive Environmental predominantly revolve around service delivery and administrative issues. Customers express frustrations over unmet service expectations, such as refusal to change mouse and insect glue traps and a change in service focus from inside to outside treatment. Furthermore, concerns about reliability are raised due to missed appointments and technicians not performing agreed-upon services. Billing disputes, including charges for services not received and cancellation fee concerns, also mar the customer experience. These shortcomings suggest a need for Aptive to improve operational consistency, customer communication, and adherence to service agreements.

Frequently asked questions about Aptive Environmental

Can I specify whether I want Aptive Environmental to treat the inside or outside of my home?

Yes, Aptive Environmental typically accommodates customer requests for inside or outside pest control treatments. However, you should communicate these preferences clearly when scheduling your service to ensure that your needs are met.

What types of pest control services does Aptive Environmental provide?

Aptive Environmental offers a broad range of pest control services, including general pest inspections and exterminations for insects such as spiders, cockroaches, ants, and termites, as well as treatments for rodents, hornets, wasps, bees, fleas, mites, bed bugs, and mosquitoes.

What should I do if I have an issue with Aptive Environmental's service?

If you experience any issues with Aptive Environmental's services, you should promptly contact their customer service department to report the problem and discuss possible resolutions. They may offer to reschedule the service or address any concerns related to billing and service fulfillment.

What are customers saying about Aptive Environmental

Aptive Environmental
paulette mukoro
2 months ago
Aptive is no longer providing good services. They are terrible. They refused to change the mouse and insect glue trap at my house. Also, they want to service the outside of my house when I need them to service the inside like they have done in the past. The man who came to my house told me. No am not changing the glue trap. He said they don't need to be changed. They need to employ people who are ready to do the work.
Aptive Environmental
USA And Georgia Sonic Stickmin Fan
a month ago
Today Technician Dawayne service my house. He was very helpful and do his job carefully always go far and beyond plagues are not a problem any more. Aptive services are great, service my house since 2022.
Aptive Environmental
Kimberly Richardson
a month ago
Kylee came through with awesome customer service today at my property. Took action shots and sent them to let me see what was being done to treat my lawn as well as the other parts of the house. Thank you Kylee.
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About Aptive Environmental

Pest Control
Welcome to Aptive Environmental - your partners in effective pest control! Specializing in top-notch residential pest control services, our experienced team offers tailored solutions for a happy, more enjoyable home. With expertise in tackling various pest challenges, we're dedicated to providing reliable and innovative solutions. Sign up with us today and enjoy pest control peace of mind. Contact Aptive in Stone Mountain, GA to get a quote and select a pest plan that works for you. Your satisfaction is our priority!