Aptive Environmental's reputation from recent customer reviews shows a mix of satisfaction and dissatisfaction. Positive feedback frequently highlights the professionalism and thoroughness of individual technicians, such as Dawayne, Kylee, and Germequa, who demonstrate exemplary customer service and effective pest control treatment. On the other hand, negative comments indicate potential issues with scheduling, communication, and specific service aspects like refusal to change glue traps. Additionally, some complaints about billing inconsistencies, such as charges for services not rendered, have been noted. The recurrence of technician praise suggests that Aptive can deliver exceptional service, but customer experiences vary widely, which has led to a polarized perception of the company. There is an indication of systemic issues related to the internal processes and standards that Aptive Environmental needs to address to ensure consistent customer satisfaction.
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