Appliance Centre Reviews

The overall sentiment toward Discount Appliances is mixed, as reflected in customer reviews. Several reviewers consistently mention helpful and knowledgeable staff, competitive pricing, and effective issue resolution, especially regarding appliance purchases and replacements. However, there are also recurring frustrations about unreliable delivery timelines, communication gaps, and prolonged refund processes that affect customer satisfaction.

The most frequent themes pertain to staff professionalism, product knowledge, and quick replacements for faulty items. Customers value the efficiency of certain team members and appreciate prompt handling when issues arise. On the other hand, delays in delivery and lack of transparent communication, particularly for online orders and refund processing, are repeatedly criticized by dissatisfied customers from multiple locations, including specific mentions of Newark and Edinburgh.

Overall, Discount Appliances is regarded as a company that provides knowledgeable service and solid support but faces reputation challenges in delivery reliability and refunds, particularly in the wider UK region. The positive experiences are balanced by notable operational setbacks that affect some customers’ trust in the business.

Discount Appliances operates in the home appliances retail sector, offering a range of products such as ovens, dryers, hobs, and fridge freezers. The company provides both in-store and online shopping options, catering to customers seeking new appliances and related accessories.

Operations involve an integrated sales process with staff available to assist both in-person and remotely. The company manages delivery coordination, handles product replacements for faulty goods, and offers post-sales support including refunds and communication regarding orders and stock availability.