Star Franklyn rated Anyjunk 1 stars

2 months ago

**Update- There was no miscommunication, drivers were given instructions to get to my door, they picked up the litter they found in the carpark because it was easier, they were informed of the error within 5 minutes and refused to return. Company is full of excuses and claimed this was them doing their best- avoid. Very bad service, I booked to have items collected, a table, a dryer and cooker. I was told to leave outside my front door. I did this and the driver arrived collecting a bunch of random bits and bobs which had been dumped in the communal carpark. Nothing I had listed. Any Junk were immediately updated, and when I emailed to chase they simply advised nothing would be collected for another entire day. Leaving my front door littered with large items and neighbours complaining.

Sharelle x rated Anyjunk 1 stars

a month ago

First time using the service. Booked through my local council and the collectors were terrible. They rang me saying I need to put the stuff I need collecting in the carpark when I was clearly told by the council it needs to be at the front of my property. They then told me I need to call the council to rebook and hung up the phone on me. I tried calling back the number twice and Terry Sullivan did not pick up at that point my partner had to run to locate the truck as this is just ridiculous. My partner ended up helping them move the five items even though there were two of them! Absolutely ridiculous !

Rickardo Beckles-Burrowes rated Anyjunk 1 stars

a month ago

I had an awful situation whereby the driver came, collected something which wasn't the washing machine I had originally booked to be collected and then I had to pay again as I hadn't put the washing machine outside my house. I admit that it does state that you have to put the item outside but I did think someone would ring the bell or call. The driver will do neither of these things. Apparently the driver will drive up in front of your house and take whatever they see outside the house or if they don't see something, they'll drive on. This is not written in the AnyJunk emails or in their T & Cs. And you will then be charged again if you want to rebook as they say this is a 'wasted journey' which isn't a true reflection of what has happened. It is just a way for them to justify charging you again. Be very cautious when using this below par service.

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