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Amazon Pharmacy Reviews

Rated 3.1 based on 56 Reviews

42-10 43rd Ave, Sunnyside, NY 11104, United States

Pharmacies Sunnyside

Published on
July 25, 2025
Last updated
July 25, 2025

Reviews Summary

Overall, customer sentiment toward Amazon Pharmacy is mixed, with several reviewers praising the staff for their courtesy, reliability, and personalized service while others express significant dissatisfaction with delivery reliability and communication—especially when pharmacy services are confused with those of the e-commerce giant. Notable positive mentions highlight pharmacists Leon and Levon for their attention and expertise, while repeated communication issues and missed deliveries drive much of the critical feedback.

Common themes in the reviews include the clear distinction between this local Amazon Pharmacy and Amazon.com pharmacy, which complicates public perception and leads to misplaced criticism. Long-term customers consistently note efficient prescription fulfillment, a welcoming neighborhood atmosphere, and staff members who know their clientele. Conversely, complaints focus on poor delivery experiences, communication lapses regarding business hours, and frustration with prescription or pricing inconsistencies from the online operation.

Based on this review set, Amazon Pharmacy is regarded as a trusted, community-focused pharmacy by longstanding clients, offering reliable and personalized in-person service in its neighborhood. However, confusion about its identity and challenges linked with mail order or online prescription fulfillment impact its reputation for newcomers or remote customers. The pharmacy’s local standing is positive among regulars but hampered by mistaken online feedback.
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What Customers Are Saying About Amazon Pharmacy?

have never had an issue

very helpful in helping me get pseudeoephedrine

I have been very happy

happy with staff's excellent service

so knowledgeable, caring and reliable..

excellent service with a smile

Trustguide extracts key phrases from reviews about Amazon Pharmacy and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Amazon Pharmacy's customers had a positive experience.

Positive
50%
Neutral
10%
Negative
40%

Amazon Pharmacy Ratings

1

As of Based on 56 revies as of Jul 25, 2025

Amazon Pharmacy Score

50%

As of Based on 56 revies as of Jul 25, 2025

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Customer Reviews

As of Jul 25, 2025, 56 customers have reviewed this business and rated it 3.1 Star out of 5. Trustguide conducted an in-depth analysis of Amazon Pharmacy's publicly available reviews View source

Jennifer Courtney rated Amazon Pharmacy 5 stars
a month ago
I've been getting my prescriptions filled from this pharmacy for many years now and have never had an issue. They're always courteous and take wonderful care of me. Highly recommend coming here for your prescriptions!
Matt Kopf rated Amazon Pharmacy 1 stars
5 months ago
This service has messed up delivering important medications multiple times to my home. I don't have a difficult address and have no other issues with deliveries from other services. When you contact Amazon pharmacy all they do is say we can issue a refund and place another order (which they take their sweet time with, sometimes up to a week or more.) When I told them I'd miss my dosage they asked if I wanted to speak to a pharmacist about the side effects from missing a dose. They don't care, they have no sense of urgency. The online help was as sterile as a robot (despite saying they were a real person.) If you actually want your medications on time, then do yourself a favor and do not use this service.
Dan Moore rated Amazon Pharmacy 1 stars
5 months ago
THIS BUSINESS IS NOT AMAZON.COM -- IT WILL MESS UP PRESCRIPTIONS SENT TO "AMAZON PHARMACY" FROM A PROVIDER'S SYSTEM. This should be a trademark issue, and while I'm all against amazon's destruction of small businesses, this is a dangerous example of trademark infringement. Hope this helps the next provider or patient that needs it.

Frequently Asked Questions About Amazon Pharmacy

Is Amazon Pharmacy affiliated with Amazon.com?

No, this Amazon Pharmacy is a stand-alone local business and is not connected to the Amazon.com or its mail-order pharmacy service. Reviews note frequent confusion due to the shared name, but the businesses operate independently.

Are staff knowledgeable and helpful with prescriptions?

Yes, several long-term customers highlight the helpfulness and expertise of staff members such as Leon and Levon, noting that they receive attentive, personalized care and reliable assistance with prescription fulfillment.

How reliable are the business hours for walk-in services?

While Amazon Pharmacy has established opening hours, some reviewers report closures during posted times, including in the morning. It’s recommended to call ahead to confirm the pharmacy is open before dropping off packages or prescriptions.

About Amazon Pharmacy

Pharmacies
Amazon Pharmacy is a community-based pharmacy that provides prescription medication to local residents. It operates a physical storefront and should not be confused with the e-commerce company of a similar name. The business serves its neighborhood directly by filling, ordering, and managing prescriptions in person.

The pharmacy’s operations include on-site prescription fulfillment, medication ordering and refills, and direct consultations with pharmacists and technicians. Hours of operation are set, though closure during posted times is occasionally noted. The workflow supports both walk-in customers and advance prescription requests, maintaining a small business model with a focus on personalized service.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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