Allure Pharmacy & Compounding's reputation amongst customers presents a mixed outlook based on the given reviews. Positive feedback highlights affordability, friendly and knowledgeable staff, and exceptional personalized care. Customers commend pharmacists like Ben for being helpful, and report positive experiences with aspects such as the availability of hard-to-find medications and the willingness of staff to go the extra mile in service delivery. On the other hand, the pharmacy faces serious criticisms involving customer service issues, with reports of managerial unprofessionalism, mishandling of prescriptions, and poor communication, leading to significant customer inconvenience and even medication unavailability. Recurring themes include praise for customer care and competitive pricing, but also concerning instances of administrative mishandling and lack of response to customer issues.
Many customers of Allure Pharmacy & Compounding consider their experiences positively, highlighting the helpful, friendly, and knowledgeable nature of the staff along with the pharmacists' personalized attention to customer needs. Appreciation is expressed for the affordability of the services offered, with some customers reporting significant savings on prescriptions compared to other pharmacies. The family-owned aspect of the business is frequently mentioned, with patrons valuing the personal touch and the sense of a neighborhood store this provides. The pharmacy's assistance in sourcing hard-to-find medications and their efficient service have also been rewarded with high praise from several customers.
Despite the praises, Allure Pharmacy & Compounding has received notable negative feedback primarily surrounding issues with customer service. Instances such as a manager yelling at a customer, challenges with prescription refills, and perceived negligence in handling medication transfers have been described as troubling. Complaints of prescriptions being charged but not delivered, with subsequent inadequate follow-up, have led to loss of trust for some customers. Poor communication, especially in regards to resolving problems, and the delayed transfer or authorization of medication are mentioned, resulting in frustration and inconvenience, as well as serious health concerns for patients relying on timely medication delivery.
While many customers have had positive experiences with timely deliveries, some reviews indicate issues with prescription handling and delivery delays. It is advised to maintain clear communication and confirmations regarding delivery times to avoid potential inconveniences.
Yes, several customers report that Allure Pharmacy provides medications at a more affordable price compared to other local pharmacies, citing substantial savings on their prescriptions.
Some customers have experienced service issues including disputes with management and unresponsiveness to problems. Potential new customers should consider these experiences and may want to discuss their expectations for service with the pharmacy staff before transferring their prescriptions.
