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AllModern Reviews

Rated 3.8 based on 27 Reviews

Arboretum Market, 9722 Great Hills Trl #150, Austin, TX 78759, United States

Furniture Shops Austin

Published on
July 1, 2025
Last updated
July 1, 2025

Reviews Summary

Overall sentiment toward AllModern as a home furniture retailer is notably mixed, as evidenced by the reviews. While staff interactions—particularly with associates like Jasmine—draw consistent praise for patience, product knowledge, and genuine support, several customers experience significant post-purchase challenges. Notable criticisms include logistics issues with product delivery, unresolved customer service concerns, and dissatisfaction with the company's policies, especially regarding returns and cancellations.

Frequent positive themes include the friendliness and attentiveness of in-store staff, the well-organized and appealing shop layout, and the breadth of available products. Customers appreciate special promotions and express satisfaction with personalized assistance in identifying suitable items. However, persistent negative patterns center around disconnects between in-store and post-purchase service, unclear affiliations with Wayfair, and difficulties resolving issues related to deliveries, returns, and added fees.

In summary, AllModern's reputation hinges on positive, in-person shopping experiences at their retail locations, with standout employee efforts supporting initial sales. However, post-sale customer support and backend processes receive recurring critiques, highlighting an inconsistent end-to-end experience for shoppers seeking modern home furnishings.
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What Customers Are Saying About AllModern?

incredibly patient with me

a very nice experience

helped me find all the important pieces

friendly and helpful staff

Trustguide extracts key phrases from reviews about AllModern and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of AllModern's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

AllModern Ratings

5

As of Based on 27 revies as of Jul 01, 2025

AllModern Score

40%

As of Based on 27 revies as of Jul 01, 2025

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Customer Reviews

As of Jul 01, 2025, 27 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of AllModern's publicly available reviews View source

Hannah Holder rated AllModern 5 stars
3 weeks ago
I had a fantastic experience at AllModern thanks to Jasmine! She was incredibly patient with me as I explored different options and was clearly very knowledgeable about their product selection. Even though the specific model I came in for wasn’t available in-store, she immediately recognized the style I was aiming for and showed me a similar piece I had been eyeing online. It really showed how well she understood the look I was going for. Most importantly, it genuinely felt like she wanted to help me—not just make a sale. Her attentiveness and insight made the whole experience easy and enjoyable. Highly recommend both the store and working with Jasmine!
Kayleigh Malik rated AllModern 5 stars
a year ago
This is a great store! I bought some new dining chairs during their soft opening. I came in twice on the same day, once to test some chairs on my own and once with my husband to see which ones we both liked, and the associates all remembered me and what I was looking for the second time. It made for a very nice experience. All of the associates were extremely friendly and helpful both times I stopped by. The store is laid out beautifully and has a surprisingly great selection of what AllModern sells. I also got an additional 25% discount for their opening weekend, which was really nice and unexpected! There were some kinks (like a longer wait time to check out), but there usually are during soft openings. Overall the experience was great, and ran surprisingly smoothly for their first day open! Will absolutely be buying from here again.
Meadow Salazar rated AllModern 5 stars
a year ago
Just recently moved into a new house and Jasmine has been heaven sent!! She has helped me find all the important pieces I’ve been looking for and has been so patient with me. I will be working with her for all my furniture needs in the future!! Please don’t hesitate to stop by the store is so beautiful and has amazing deals all the time. Love love love!!

Frequently Asked Questions About AllModern

Are the in-store associates at AllModern helpful?

Yes. Multiple reviews praise the associates for being patient, friendly, and knowledgeable. Staff members often remember returning customers and assist in selecting products that fit specific needs.

What should I know about AllModern’s return and cancellation process?

Some reviewers report it is difficult to cancel or return items, even before they have shipped. Processes may involve additional costs, such as return shipping, and require coordination with both AllModern and Wayfair customer support.

Do AllModern stores process order fulfillment in-house?

In-store staff handle sales and provide initial service, but fulfillment, delivery, and after-sales support are managed through a larger system that includes Wayfair. Customers may interact with a separate customer service team after the purchase.

About AllModern

Furniture Shops
AllModern operates as a home furniture retailer offering a wide range of contemporary furniture and decor items. The company sells products directly through large brick-and-mortar showroom stores and collaborates closely with online platforms as part of its overall retail model.

AllModern manages in-store interactions with dedicated associates who assist with product selection, provide information, and facilitate purchases. Delivery, return, and assembly services are handled through a coordinated process between in-store staff and central customer support, reflecting an integrated workflow across both physical and digital retail channels.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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