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All Platinum Pest Control Reviews

Rated 4.9 based on 812 Reviews

266 Wild Ave, Staten Island, NY 10314, United States

Pest Control | New York, NY

Published on
January 8, 2024
Last updated
March 13, 2024

Reviews Summary

The customer feedback for All Platinum Termite & Pest Control presents a landscape of contrast. On one hand, reviewers praise the swift and timely response, the professionalism, thoroughness, and effectiveness of technicians, notably Lawrence, Joe, Eric, Aramis, and Chris. Many customers express gratitude towards prompt interventions, where technicians like Lawrence and Eric provided comprehensive inspections and education on pest-related issues. An emphasis on the company's personnel being communicative, kind, and helpful forms a strong positive reputation. On the other hand, there are accounts of dissatisfaction, primarily revolving around the effectiveness of the treatments provided and customer service post-treatment. There is a reported instance of recurring pest issues despite promised eradication, leading to frustration and a sense of disregard when communications with the exterminator, Chris, became unresponsive. Another negative experience focused on a cost-service mismatch, where the customer felt overcharged for minimal intervention. These conflicting reviews point towards a discrepancy in service consistency, impacting the overall company reputation.

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What Customers Are Saying About All Platinum Pest Control?

Trustguide uses AI to extract key phrases from reviews about All Platinum Pest Control and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of All Platinum Pest Control's customers had a positive experience.

Positive
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All Platinum Pest Control Ratings

5

As of Based on 812 revies as of Jan 08, 2024

All Platinum Pest Control Score

As of Based on 812 revies as of Jan 08, 2024

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Customer Reviews

As of Mar 13, 2024, 812 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of All Platinum Pest Control's publicly available reviews View source

Abe Post-Hyatt rated All Platinum Pest Control 5 stars
a month ago
All Platinum is absolutely fantastic. Our building had a rodent issue and Lawrence came over 12 hours later. He could not have been more thorough, more kind, or more helpful. He identified tons of issues we were not even aware of. He went above and beyond the call of duty to make sure the building is secure and set us up for the future. He was honest, professional, and fast, and he did a perfect job. Thank you Lawrence, we will be switching our contract to All Platinum because of how great he was. Could not recommend more highly.
Anonymous rated All Platinum Pest Control 5 stars
2 months ago
Be aware! They seem professional and show up to do the job when you call however it’s not what it seems. They charge a lot of money ($400!) to spray for five minutes with promises that with one spray all your bug issues will be eradicated. The exterminator Chris gave me his personal cell number just in case I need to be in touch. I should’ve known that was too good to be true because the amazing spray didn’t work! The bugs showed up again! I texted Chris since I had his cell number and to his credit he came again, sprayed and didn’t charge me. We continue to have a bad chemical smell in the house three weeks later, but of course the bugs returned!! When I tried reaching out to Chris once again to see if he had any other suggestions to get rid of the bugs, I got NO RESPONSE back!!! I gave him the benefit of the doubt and tried again, but it’s a week later and guess what I’ve been ghosted!!! This is NOT how you treat customers…..how disrespectful!!! Like I said be careful because they appear professional and knowledgeable and are happy to take your money, but when things get too difficult or they have no other solutions to offer they just disappear and ignore you.
paula eppolito rated All Platinum Pest Control 5 stars
2 months ago
I called All Platinum today at 1am and they came to my home within 3 hours of calling them. The person that came, Joe, was excellent. He was on time, explained what he was doing, was polite, efficient and extremely helpful. I have had other exterminators, and Joe was the best! He made the process easy and was very professional. I highly recommend them.

Frequently Asked Questions About All Platinum Pest Control

How quickly can I expect All Platinum Termite & Pest Control to respond to an emergency pest issue?

According to customer reviews, All Platinum Termite & Pest Control has demonstrated a strong ability to respond quickly to emergency calls, often arriving within a few hours of contact. Their technicians have been commended for their promptness even during late hours and weekends.

Can I expect the pest issue to be resolved after one treatment from All Platinum Termite & Pest Control?

While the company promises effective solutions and some customers have reported satisfaction after one treatment, there have been instances where pests reappeared requiring additional interventions. It's important to discuss the likelihood of a successful one-time treatment with your technician, given that outcomes may vary depending on the severity and type of infestation.

If I have issues with the service or recurring pests, will All Platinum Termite & Pest Control provide follow-up support?

Many customers have received follow-up support when needed, however, there have been reports of communication challenges with follow-up service. It's advisable to clarify the company's policy on follow-up support and to obtain confirmation of ongoing communication in case additional service is required.

About All Platinum Pest Control

Pest Control

All Platinum Termite & Pest Control™️ is a family owned & operated business which provides all of New York & New Jersey's residential and commercial owners with reliable and affordable pest control. We are a top rated, Five star Google guaranteed, pest control company .All of our services are in compliance with federal and state law, and only environmentally friendly products are used in our work. Same Day Service available. We are the Tri-States most trusted & recommended pest control service.Our team is highly trained in all phases of Pest control. Our Bed bug Canine detection service is one of the finest services we provide throughout the tri state area. Detecting Bed bugs in commercial and residential homes .We are always here for you!

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.