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All Platinum Pest Control

All Platinum Pest Control Reviews Summary

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Pest Control | New York, NY

266 Wild Ave, Staten Island, NY 10314, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about All Platinum Pest Control?

As of Mar 13, 2024, 812 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of All Platinum Pest Control's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 8, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of All Platinum Pest Control's customers had a positive experience.

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All Platinum Pest Control's customer reviews analysis

The customer feedback for All Platinum Termite & Pest Control presents a landscape of contrast. On one hand, reviewers praise the swift and timely response, the professionalism, thoroughness, and effectiveness of technicians, notably Lawrence, Joe, Eric, Aramis, and Chris. Many customers express gratitude towards prompt interventions, where technicians like Lawrence and Eric provided comprehensive inspections and education on pest-related issues. An emphasis on the company's personnel being communicative, kind, and helpful forms a strong positive reputation. On the other hand, there are accounts of dissatisfaction, primarily revolving around the effectiveness of the treatments provided and customer service post-treatment. There is a reported instance of recurring pest issues despite promised eradication, leading to frustration and a sense of disregard when communications with the exterminator, Chris, became unresponsive. Another negative experience focused on a cost-service mismatch, where the customer felt overcharged for minimal intervention. These conflicting reviews point towards a discrepancy in service consistency, impacting the overall company reputation.

Positive Feedback

Positive feedback for All Platinum Termite & Pest Control underscores several key aspects of the service. Technicians such as Lawrence, Joe, Eric, Aramis, and Chris receive significant commendation for their professional demeanor. Their quick response time, even during untimely hours, and on weekends, displays a strong commitment to customer needs. Technicians have been noted to conduct thorough inspections, clearly communicate their process, and offer educational insights to the customers, enhancing the customer experience. The aforementioned staff members have been described as kind, polite, efficient, helpful, and thorough, indicating that customer service is highly valued and effectively delivered by many representatives of the company. Moreover, the ability to address issues promptly and offer preventative tips and ongoing support reflects positively on the company, securing lifelong customers and enthusiastic referrals.

Concerns and Threads

Critical feedback for All Platinum Termite & Pest Control emphasizes two main areas of concern: the efficacy of pest control treatments and post-treatment customer service. There are reports of the treatments, including the hornet & wasp extermination services, failing to provide a lasting solution to the pest problems, with infestations recurring soon after service. The continued presence of pests, coupled with a strong chemical odor, has led to dissatisfaction among customers. Furthermore, concerns arise from the lack of response from a technician post-treatment, contributing to a perception of unreliability and disrespect toward customers. The sense of being overcharged also stems from an experience where the service provided did not align with the price paid, with a customer feeling robbed after a mouse reappeared following the technician's visit. These negative experiences highlight a potential inconsistency in service delivery and effectiveness, which could detract from the overall reputation of the company.

Frequently asked questions about All Platinum Pest Control

How quickly can I expect All Platinum Termite & Pest Control to respond to an emergency pest issue?

According to customer reviews, All Platinum Termite & Pest Control has demonstrated a strong ability to respond quickly to emergency calls, often arriving within a few hours of contact. Their technicians have been commended for their promptness even during late hours and weekends.

Can I expect the pest issue to be resolved after one treatment from All Platinum Termite & Pest Control?

While the company promises effective solutions and some customers have reported satisfaction after one treatment, there have been instances where pests reappeared requiring additional interventions. It's important to discuss the likelihood of a successful one-time treatment with your technician, given that outcomes may vary depending on the severity and type of infestation.

If I have issues with the service or recurring pests, will All Platinum Termite & Pest Control provide follow-up support?

Many customers have received follow-up support when needed, however, there have been reports of communication challenges with follow-up service. It's advisable to clarify the company's policy on follow-up support and to obtain confirmation of ongoing communication in case additional service is required.

Recent customer reviews and testimonials for All Platinum Pest Control

All Platinum Pest Control
Abe Post-Hyatt
5-Star
a month ago
All Platinum is absolutely fantastic. Our building had a rodent issue and Lawrence came over 12 hours later. He could not have been more thorough, more kind, or more helpful. He identified tons of issues we were not even aware of. He went above and beyond the call of duty to make sure the building is secure and set us up for the future. He was honest, professional, and fast, and he did a perfect job. Thank you Lawrence, we will be switching our contract to All Platinum because of how great he was. Could not recommend more highly.
All Platinum Pest Control
Anonymous
5-Star
2 months ago
Be aware! They seem professional and show up to do the job when you call however it’s not what it seems. They charge a lot of money ($400!) to spray for five minutes with promises that with one spray all your bug issues will be eradicated. The exterminator Chris gave me his personal cell number just in case I need to be in touch. I should’ve known that was too good to be true because the amazing spray didn’t work! The bugs showed up again! I texted Chris since I had his cell number and to his credit he came again, sprayed and didn’t charge me. We continue to have a bad chemical smell in the house three weeks later, but of course the bugs returned!! When I tried reaching out to Chris once again to see if he had any other suggestions to get rid of the bugs, I got NO RESPONSE back!!! I gave him the benefit of the doubt and tried again, but it’s a week later and guess what I’ve been ghosted!!! This is NOT how you treat customers…..how disrespectful!!! Like I said be careful because they appear professional and knowledgeable and are happy to take your money, but when things get too difficult or they have no other solutions to offer they just disappear and ignore you.
All Platinum Pest Control
paula eppolito
5-Star
3 months ago
I called All Platinum today at 1am and they came to my home within 3 hours of calling them. The person that came, Joe, was excellent. He was on time, explained what he was doing, was polite, efficient and extremely helpful. I have had other exterminators, and Joe was the best! He made the process easy and was very professional. I highly recommend them.
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Overall Rating

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Overall Rating
4.9
/5
812
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About All Platinum Pest Control

Pest Control

All Platinum Termite & Pest Control™️ is a family owned & operated business which provides all of New York & New Jersey's residential and commercial owners with reliable and affordable pest control. We are a top rated, Five star Google guaranteed, pest control company .All of our services are in compliance with federal and state law, and only environmentally friendly products are used in our work. Same Day Service available. We are the Tri-States most trusted & recommended pest control service.Our team is highly trained in all phases of Pest control. Our Bed bug Canine detection service is one of the finest services we provide throughout the tri state area. Detecting Bed bugs in commercial and residential homes .We are always here for you!

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