Upon analyzing the most recent customer reviews for AKIKO Nails, the establishment's reputation appears generally positive, with recurring commendations for the artistic work and customer service provided by specific technicians like Michelle and Taco. However, concerns about durability and responsiveness to customer issues detract from the overall experience, posing risks to customer satisfaction and loyalty. The high price tag attached to their services is simultaneously a point of pride and contention among the clientele. Financial investment into the services leads to elevated expectations, which, when unmet due to quality or service shortfalls, such as nail breakage within a short time frame post-service, or unsatisfactory responses to requests for repair or explanation, leaves patrons dissatisfied. The lack of consistency in the customer experience—ranging from highly bespoke and satisfying encounters to those marked by communication gaps and perceived indifference—contributes to a polarized reputation.

Akiko Nails Reviews
Rated 4.1 based on 235 Reviews
135 Eldridge St, New York, NY 10002, United States
Nail Salons | New York, NY