homepage
/
Phoenix, AZ
/
Pest Control
/
Action Termite & Pest Control
Action Termite & Pest Control

Action Termite & Pest Control Reviews Summary

Rated 4.9 Star based on 3696 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
3696
reviews
Excellent
Good
Average
Fair
Poor
Published on
February 29, 2024
Last updated
March 13, 2024

What do customers think about Action Termite & Pest Control?

The overarching sentiment in the customer reviews for ACTION Termite & Pest Control is positive. Customers applaud the professionalism, knowledge, and efficiency of the technicians and sales staff. Multiple reviewers expressed gratitude toward individual employees by name, indicating a personal touch and memorable service. The reviews repeatedly commend technicians for being punctual, communicative, and respectful of people's homes and pets. From initial contact through service completion, the company seems to maintain consistent communication, with technicians often sending reminders and updates on arrival times. Services such as gopher extermination, bee removal, and various pest treatments are highlighted as effective, suggesting the company delivers on its promises. A minor setback noted in the past—lack of Saturday service—appears to have been mitigated, as customers can now schedule services that align with their availability due to the flexibility offered by remote work.

Positive Feedback

ACTION Termite & Pest Control receives substantial praise for various elements of their service. Key positive aspects include the technical skill and thoroughness of the technicians and the effectiveness of the treatments provided. The company's staff—from sales to service technicians—is noted for professionalism and courtesy, enhancing customer trust. Attention to detail is frequently mentioned, evidenced by technicians cleaning up after treatments and taking precautionary steps like wearing booties to protect clients' homes. Additionally, customers appreciate the proactive communication practices and the willingness of technicians to explain procedures and answer questions, emphasizing a customer-centric approach. Concern for pets and meticulousness in work suggest that ACTION Termite & Pest Control prioritizes customer satisfaction across various vectors of their service delivery.

Concerns and Threads

While overwhelmingly positive, the feedback reveals a scant number of negatives. The company previously discontinued Saturday services, causing inconvenience for some customers, though this issue seems resolved as customers can now accommodate treatments within their schedules due to the increased prevalence of working from home. Despite the detailed positives, the narrative lacks significant instances of dissatisfaction or critical service flaws, suggesting ACTION Termite & Pest Control maintains a high standard in customer experience. However, the lack of critique may also imply a possible selection bias in the reviews provided, where only favorable feedback is highlighted. Addressing and openly discussing any potential issues or criticisms would provide a more balanced view of the company's service quality and reliability.

Frequently asked questions about Action Termite & Pest Control

What types of pests does ACTION Termite & Pest Control specialize in exterminating?

ACTION Termite & Pest Control offers treatment for various pests, including termites, gophers, bees, and cockroaches, as evidenced by successful customer experiences in the reviews.

Does ACTION Termite & Pest Control offer services on weekends?

Previously, the company discontinued Saturday services, causing some inconvenience. However, reviews imply that services can be scheduled at more flexible times to accommodate customers' availability preferences.

How does ACTION Termite & Pest Control ensure the safety of pets during pest treatment?

Technicians from the company are mindful of pets, providing advice on managing them during service and taking protective measures, such as wearing booties, to ensure the safety and cleanliness of customers' homes.

What are customers saying about Action Termite & Pest Control

Action Termite & Pest Control
Craig Steblay
5-Star
3 weeks ago
These guys are awesome. Been to my house twice, first for gopher extermination. Second was to follow up to see if the gophers were gone. YES, no more gophers. Additionally, their communication is great. Both visits Andrew called first to confirm the time. Plus, Tammy from the office sent me a reminder text. Now the best part; there was a bee hive in one of our trees, Andrew got rid of the (killer) bees while he was there. I will use there guys for everything from now on. THANK YOU
Action Termite & Pest Control
Nick DeMember
5-Star
a week ago
Action Termite was highly recommended to me from a friend. Jeremy came out to my home to evaluate the issues I was having and gave me a quote for the treatment. The quote included options for a 5 year warranty too. He was very professional and explained things very well and followed up a few times without being a annoying. After he answered all my questions I decided to move forward with the service. I was hoping that he was going to be the service technician, but it was not the case. We scheduled the service and I was contacted by Bill the technician that was to perform the service. Bill's performance from start to finish was absolutely worth 5 Stars!!!! From the initial contact to the show up for service to the completion was as professional as it gets. Bill was every knowledgeable and took the time to explain everything to me. He showed great concern for my pet and my home, I didn't even have to ask for him to wear booties, he just did... I give Bill an "A Plus"
Action Termite & Pest Control
Denise Whisman
5-Star
a month ago
Bill was awesome to work with. Incredibly knowledgeable and patient while explaining everything. Can't thank Bill enough for his quick work and professionalism! Just wanted to add, Herbert did my pest service today and was outstanding! Thank you all! Jan 15, 2024 - Nathan Kohl did an outstanding job. Quick and professional, was also really great with my pup!
Read all reviews

About Action Termite & Pest Control

Pest Control

Serving Arizona since 1969, Action Termite & Pest Control has built a reputation for exceptionally high service standards, reliable products and techniques, and expertise in all elements of termite & pest control.Our licensed technicians are involved in ongoing training programs to ensure that our customers receive not only excellent service, but also the latest and best technologies available for the identification and elimination of any pest problem.We are proud of our A+ rating with the Better Business Bureau, our excellent standing with the Arizona Office of Pest Management. Call us for any of your pest control needs including but not limited to; Termites, Pigeons, Rodents, Bees, Bed Bugs, Scorpions, Roaches, Birds, Rodents & more!

Expand