Abz Motors Reviews Summary

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Car Dealerships | Houston, TX

9120 Southwest Fwy, Houston, TX 77074, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Abz Motors?

As of Mar 21, 2024, 1212 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Abz Motors's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 21, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
March 21, 2024
Last updated
March 21, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Abz Motors's customers had a positive experience.

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Abz Motors's customer reviews analysis

ABZ Motors has cultivated a positive reputation as evidenced by recent customer reviews. The testimonials repeatedly emphasize excellence in customer service, particularly regarding the purchasing experience of high-end vehicles such as BMW, Porsche, and Bentley. The sales team, including individuals like Louis, Brian Herlin, and Marko, has been lauded for their professionalism, transparency, and attentive customer care. Sales personnel are noted for going above and beyond to address customer needs, such as addressing questions promptly and handling out-of-state transactions smoothly. The dedication of the staff to ensure a hassle-free process left a strong impression among buyers, highlighting the company's commitment to customer satisfaction. Additionally, the consistent mention of efficient and personalized service deepens the perception of a reputable and customer-focused dealership.

Positive Feedback

Key positive aspects from customer feedback include exceptional customer service, high-quality vehicle inventory, and a streamlined buying process. Sales representatives at ABZ Motors, like Louis and Brian Herlin, have been praised for facilitating smooth and easy out-of-state deals, ensuring vehicles are in excellent condition, and providing thorough communication throughout the purchasing process. Customers have valued the non-aggressive and fair pricing approach taken by the sales team. Feedback has also highlighted the attention to detail, such as proactively addressing cosmetic issues before vehicle delivery, which demonstrates the company's commitment to quality and customer satisfaction. The efficiency of the sales process, often described as faster than competitors, and the company's ability to create a family-like atmosphere during the transaction have been recurrent positive themes in the reviews.

Concerns and Threads

Despite the overwhelmingly positive feedback, there is limited negative customer feedback available in the provided reviews for ABZ Motors. The reviews show a lack of explicit dissatisfaction or negative experiences, implying that customers have had generally favorable impressions of their dealings with the company. Any negative aspects that may exist are not represented in the data provided, and therefore, cannot be objectively reported without additional information or customer testimonials that reveal issues or shortcomings of the company.

Frequently asked questions about Abz Motors

Can ABZ Motors handle vehicle purchases for out-of-state customers?

Yes, ABZ Motors has received positive feedback for efficiently facilitating out-of-state vehicle purchases, ensuring a seamless and straightforward process.

Does ABZ Motors offer high-quality used vehicles?

Yes, customer testimonials frequently reflect satisfaction with the high-end, quality vehicles available at ABZ Motors, including brands like BMW, Porsche, and Bentley.

What kind of customer service can I expect from ABZ Motors?

Customers report exceptional service, noting the sales team's professionalism, transparency, and dedication to providing a hassle-free buying experience.

Recent customer reviews and testimonials for Abz Motors

Abz Motors
Steve Brooks
5-Star
5 days ago
I recently purchased a BMW M850 from ABZ Motors, and I'm thrilled to share that Louis and the entire team provided an exceptional 5-star experience from beginning to end. Living out of state, I was initially apprehensive about the buying process, but their professionalism, transparency, and dedication quickly put my mind at ease. The communication was seamless, with Louis and the team going the extra mile to ensure all my questions were answered and my needs were met. They made the entire process smooth and hassle-free, which is a testament to their commitment to customer satisfaction. I'm extremely grateful for the personalized service and attention to detail that made this purchase a truly memorable experience. I highly recommend ABZ Motors to anyone looking for a high-quality vehicle and a top-notch buying experience. Thank you, Louis and the team, for exceeding my expectations and making me feel like a valued customer despite the distance.
Abz Motors
Margy Taylor
5-Star
5 months ago
What a great experience! Our salesperson, Brian Herlin, did an outstanding job facilitating an out of state deal for us while we were on the road. It was so easy! The Targa 4S was in excellent condition, absolutely beautiful and ready to roll, and we drove it all the way back to Colorado. We are so happy with the car and the service we received at ABZ. Job well done!
Abz Motors
Diana Martinez
5-Star
a month ago
Wow!! ABZ motors has some very unique and high-end cars! I was very impressed with their down to earth approach to selling used luxury cars. Not aggressive, just fair pricing and negotiation. We found this unique beauty online and drove out to pick her up. I appreciate that Marko (great salesman!) identified a small cosmetic item on our car before we were scheduled to pick up the car and proactively worked with the body shop to get it repaired RIGHT - that meant repair, paint & getting the correct custom wrap matched. WOW! That meant a lot to us. Even though it took us a few extra days before we got to bring the car home, I’m grateful for sales people who look out for their clients and make sure to do things the right way. You don’t find that everyday, especially in used car sales. I will DEFINITELY be back to see Marko and the team at ABZ when it’s time for our next upgrade! PS - we were in and out (with a test drive & me looking at our car extra long) in less than 1hr!! That’s WAY faster than the 4hrs+ we spent at another dealership for the last car we bought. Great experience!!
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Overall Rating

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Overall Rating
4.7
/5
1212
reviews
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About Abz Motors

Car Dealerships
We don’t just take care of the customer experience from A to B, We go from A to Z in helping folks find a luxury car they’ll love.
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