Overall, customer sentiment for 96 Auto Repair on the Upper West Side is mixed, with a slight emphasis on positive experiences. Reviewers consistently note the shop’s personal attention, fast work, honesty from certain staff (notably Abraham, Ceaser, and Rubio), and reasonably priced regular maintenance. However, a significant number of customers express concerns about overcharging, unclear or shifting estimates, and negative interactions with staff, including reports of rudeness and perceived dishonesty.
Common feedback includes appreciation for quick turnaround on repairs and efficient communication. Customers who had regular maintenance or emergency issues resolved, such as broken belts or transmission problems, describe the process as fast and professional. Some praise individual mechanics by name and highlight convenience for local residents. In contrast, several reviewers describe issues with upselling, inflated costs for simple repairs, and denial of refunds after disputed services, indicating inconsistency in pricing transparency and handling of customer disputes.
In summary, 96 Auto Repair holds a divided reputation in New York City. While many local customers rely on the shop for routine service and emergency fixes due to convenience and positive individual service experiences, others warn of overcharging and unsatisfactory conflict resolution. The shop is considered a practical option for auto repair in the Upper West Side but with some caveats for price-conscious or first-time customers.
Common feedback includes appreciation for quick turnaround on repairs and efficient communication. Customers who had regular maintenance or emergency issues resolved, such as broken belts or transmission problems, describe the process as fast and professional. Some praise individual mechanics by name and highlight convenience for local residents. In contrast, several reviewers describe issues with upselling, inflated costs for simple repairs, and denial of refunds after disputed services, indicating inconsistency in pricing transparency and handling of customer disputes.
In summary, 96 Auto Repair holds a divided reputation in New York City. While many local customers rely on the shop for routine service and emergency fixes due to convenience and positive individual service experiences, others warn of overcharging and unsatisfactory conflict resolution. The shop is considered a practical option for auto repair in the Upper West Side but with some caveats for price-conscious or first-time customers.
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