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96autorepair Reviews

Rated 3.4 based on 26 Reviews

315 W 96th St, New York, NY 10025, United States

Car Garages New York

Published on
June 18, 2025
Last updated
June 18, 2025

Reviews Summary

Overall, customer sentiment for 96 Auto Repair on the Upper West Side is mixed, with a slight emphasis on positive experiences. Reviewers consistently note the shop’s personal attention, fast work, honesty from certain staff (notably Abraham, Ceaser, and Rubio), and reasonably priced regular maintenance. However, a significant number of customers express concerns about overcharging, unclear or shifting estimates, and negative interactions with staff, including reports of rudeness and perceived dishonesty.

Common feedback includes appreciation for quick turnaround on repairs and efficient communication. Customers who had regular maintenance or emergency issues resolved, such as broken belts or transmission problems, describe the process as fast and professional. Some praise individual mechanics by name and highlight convenience for local residents. In contrast, several reviewers describe issues with upselling, inflated costs for simple repairs, and denial of refunds after disputed services, indicating inconsistency in pricing transparency and handling of customer disputes.

In summary, 96 Auto Repair holds a divided reputation in New York City. While many local customers rely on the shop for routine service and emergency fixes due to convenience and positive individual service experiences, others warn of overcharging and unsatisfactory conflict resolution. The shop is considered a practical option for auto repair in the Upper West Side but with some caveats for price-conscious or first-time customers.
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What Customers Are Saying About 96autorepair?

did an excellent job

very communicative and worked fast

excellent experience with this garage

my car is running perfectly

courteous and knowledgeable

service is always excellent

Abraham was excellent

job well done

take great care of my car

affordable mechanic

Trustguide extracts key phrases from reviews about 96autorepair and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of 96autorepair's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%

96autorepair Ratings

5

As of Based on 26 revies as of Jun 18, 2025

96autorepair Score

50%

As of Based on 26 revies as of Jun 18, 2025

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Customer Reviews

As of Jun 18, 2025, 26 customers have reviewed this business and rated it 3.4 Star out of 5. Trustguide conducted an in-depth analysis of 96autorepair's publicly available reviews View source

Simon Italiaander rated 96autorepair 5 stars
7 months ago
I decided to give this shop a try, since it’s just steps away from my home. Rubio did an excellent job diagnosing my car and discussing the repairs with me. He even lifted my car so we could get under it to see the issues. It’s a small shop so you get personal attention and they’re easy to follow up with afterwards. Great option for an upper west side auto shop.
Nafi Black rated 96autorepair 1 stars
a week ago
I went there b/c I needed a car inspection… they wanted $170 to see what was wrong… plus to fix it and still another 37 for the inspection… I went to another spot and they fix it with a fuse and only charged me for the inspection….
Kelly Nash rated 96autorepair 5 stars
a week ago
I came in for an oil change and an inspection, and needed to replace my front brakes. I suspected the front brakes issue - it was a long time coming. The team gave me a great, competitive quote, and quickly as well! They were very communicative and worked fast, getting everything done in the timing I needed them to work with. Paying for car repairs is never fun, but you’re in great hands with this team. Will definitely be going back!

Frequently Asked Questions About 96autorepair

How transparent is 96 Auto Repair about their repair costs?

Customers report both positive and negative experiences with pricing. Some have received competitive quotes and efficient billing, while others report unexpected charges or higher costs for simple fixes. It’s advisable to clarify all costs upfront before authorizing repairs.

How quickly does 96 Auto Repair complete repair and maintenance work?

Several reviewers highlight fast turnaround times, with routine services often completed within a day or two. For emergency repairs, work can be done in a matter of hours, depending on parts availability and workload.

Does 96 Auto Repair accept walk-ins, or are appointments required?

The business accommodates both walk-in clients and those with appointments. However, delays can occur if the mechanic is unavailable, especially early mornings or during busy hours, so calling ahead may reduce waiting times.

About 96autorepair

Car Garages
96 Auto Repair is an automotive repair shop located on the Upper West Side of New York City. The business provides core automotive services, including diagnostics, inspections, scheduled maintenance, brake and tire services, and mechanical repairs for various car models. The company serves both walk-in customers and those with appointments.

The shop typically operates as a small, in-person facility that offers personal attention and allows customers to discuss repair needs directly with mechanics. Workflow is flexible, handling both routine services and emergency repairs. The company manages parts ordering and coordinates repair projects with an associated mechanic team sharing space with a gas station and car rental business.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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