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96autorepair Reviews

Rated 3.3 based on 27 Reviews

Car Garages in New York

315 W 96th St, New York, NY 10025, United States

Published on
June 18, 2025
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of 96autorepair's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About 96autorepair?

Rubio did an excellent job

great, competitive quote

everyone is courteous and knowledgeable

Abraham was excellent

they take great care of my car

never been disappointed

excellent experience with this garage

friendly service this morning

A+ service

Trustguide extracts key phrases from reviews about 96autorepair and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 27 customers have reviewed this business and rated it 3.3 Star out of 5. Trustguide conducted an in-depth analysis of 96autorepair's publicly available reviews View source

Simon Italiaander rated 96autorepair 5 stars
10 months ago
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I decided to give this shop a try, since it’s just steps away from my home. Rubio did an excellent job diagnosing my car and discussing the repairs with me. He even lifted my car so we could get under it to see the issues. It’s a small shop so you get personal attention and they’re easy to follow up with afterwards. Great option for an upper west side auto shop.
Kelly Nash rated 96autorepair 5 stars
11 months ago
I came in for an oil change and an inspection, and needed to replace my front brakes. I suspected the front brakes issue - it was a long time coming. The team gave me a great, competitive quote, and quickly as well! They were very communicative and worked fast, getting everything done in the timing I needed them to work with. Paying for car repairs is never fun, but you’re in great hands with this team. Will definitely be going back!
Samina Salmin rated 96autorepair 5 stars
11 months ago
Excellent car repair shop to get your car checked or serviced for common issues. Two cars I own are brought in regularly for oil changes, tire rotations, brake pad changes, brake disc replacements, water pump replacements, etc. Every time I come, everyone is courteous and knowledgeable. Regular service maintenance and repair/replacement work is usually done within a day or two and the prices are reasonable. The service is always excellent, and I would definitely recommend it to others.

Reviews Summary

Overall, customer feedback for 96 Auto Repair is strongly positive, with reviewers highlighting both technical competence and the shop's personal touch. Most comments mention attentive service from staff like Rubio and Abraham, with a focus on clear communication, competitive quotes, and expedient turnaround for essential maintenance and repairs. There are very few neutral comments and virtually no complaints about the experience; only one review is neutral, mentioning a shop cat rather than a service aspect.

The most common themes are transparency in diagnosing issues, quick and efficient repair times, and friendly, knowledgeable staff. Repeat customers emphasize consistent professionalism and reliability—regular servicing is reportedly performed within a day or two. The shop appears to serve the Upper West Side and Bronx areas of New York City, offering a dependable option for routine checks as well as urgent fixes like transmission or belt replacements. Personal attention and ease of follow-up are notable points repeated across several reviews.

In summary, 96 Auto Repair holds a strong reputation as a trustworthy and capable auto repair shop in New York City. Their reputation is built on personal customer interactions, prompt completion times, and fair pricing. Existing clients express confidence in returning for future vehicle needs, confirming 96 Auto Repair's status as a reliable local provider of automotive services.

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Frequently Asked Questions About 96autorepair

What types of repairs and services does 96 Auto Repair offer?

96 Auto Repair provides routine maintenance including oil changes, tire rotations, brake work, and NYS inspections, as well as more complex diagnostics and repairs such as water pump and transmission replacements.

How long does it typically take to complete a car repair or maintenance?

Most regular maintenance and repairs are completed within one to two days. Emergency repairs, such as broken belts, can also be handled quickly depending on part availability.

Is it easy to communicate and follow up with the team?

Customers report that the shop offers personal attention and clear communication, making it easy to check in on progress and address follow-up questions after service.

About 96autorepair

Car Garages
96 Auto Repair is an automotive repair shop specializing in diagnosing, servicing, and repairing a wide range of vehicle issues. The company offers both routine maintenance—such as oil changes and inspections—and more extensive mechanical repairs for customers in the New York City region.

The shop operates from a physical location and features a small, close-knit team that provides direct, in-person service. Customers interact directly with mechanics who assess and explain repairs, offer competitive pricing, and aim to complete work within one to two days for standard services. Towing and emergency repairs are also available.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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