ROCHELLE CREIGHTON-TOMPA rated Varsity Tutors 1 stars

a month ago

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My son is finished with Spanish II so I texted his tutor and let her know that he successfully completed his state exam. I also texted the Varsity reminder line in response to his session reminder. This was well over a week ago. When I registered my son for short-term assistance in Spanish II, I requested a monthly call or text to continue services. The AI Varsity line indicated I had to call Varsity Tutors. I called them today and sat on hold for 16 minutes before Wilben answered. I requested a refund of my sons three unused sessions and was declined. I asked if that credit could carry over to August for 10th grade Algebra II. He attempted to sell me on summer school, and I declined to punish my son with summer tutoring. Wilben indicated he had charged my card another $639 today. I requested he reverse that charge as my son is finished with Spanish II. He refused. He also refused to transfer me to a manager. Wilben said he would send me an email after he elevated the request. I find that interesting and contradictory, considering I was required to make a phone call. I then called back and spoke to Ashely, who began the same way as far as searching for a reason to keep my son in tutoring. She interrupted me in every other sentence and insisted that she knows what's best for my son. This woman told me statistics for the students across this country; never asking how my son was performing in school. I told her that her services were specifically for Spanish II and that my son was finished with the class. I told her he had all As and two high Bs otherwise. I would like to know what authority she or Wilben or anyone at Varsity tutors had over my son and what right they feel like they have to steal $639 from me. I reported the fraud to my credit card, and I am writing this review to let you all know to be very careful with your charges. Don't trust Varsity tutors financially.

J. Rosenthal rated Varsity Tutors 1 stars

3 months ago

Very rarely will I provide a review but I feel compelled to do so given my terrible experience with this organization. Buyer beware! We recently purchase a 1 month package for my daughter and the first session went terribly... The tutor had not taught before and reverted to creating small talk while she googled the answers and processes to solve. She had my daughter google answers as well. She was not knowledgeable about the topic whatsoever. It was a complete waste of money and time. When I called the next day to cancel my membership and request a partial refund, I was told it would have to be elevated and I should receive a call or email within a couple days. That never happened, and I was charged again the following month. I called again and again... no managers available to help. I still have not received a cancellation confirmation and still have not heard back from this company. I've called several times with no response. Had to get the bank involved. Very unprofessional organization.

Tammy rated Varsity Tutors 1 stars

3 months ago

I spent thousands of dollars with them. I had 10 hours left that I really needed to use. They stole that from me. They said I can’t have those 10 hours because they expired. Even though when I bought them, I was told that they never expire. I asked to speak to a supervisor regarding this. They said a supervisor would call me to discuss it. I’ve never received a call from the supervisor.