AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.

Varsity Tutors Reviews

Rated 4.4 based on 73 Reviews

63 S Rockford Dr Suite 130, Tempe, AZ 85288, United States

Private Tutors Tempe

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment toward Varsity Tutors, based on recent customer reviews, is highly polarized. While some clients praise the quality of individual tutors and improved academic outcomes, others describe negative experiences with billing practices, unresponsive customer service, and difficulty obtaining refunds or cancellations. Several reviewers specifically cite frustration with unauthorized charges and a lack of managerial assistance, which dampens overall trust.

Frequent positive themes include effective tutoring methods, knowledgeable and supportive instructors, and the convenience of online and flexible scheduling. Users commonly mention tutors’ ability to boost student understanding and confidence, especially in challenging subjects like math and reading. In contrast, negative feedback is centered almost exclusively on administrative issues such as expired sessions, unacknowledged cancellation requests, and an unclear subscription model.

In summary, Varsity Tutors is recognized for providing valuable in-person and online academic support, but its reputation is split between strong tutor effectiveness and recurring complaints about customer management and financial transparency. These concerns are relevant for prospective clients across the United States, where most issues and successes are reported.
Read more

What Customers Are Saying About Varsity Tutors?

super helpful to get me signed up

very easy to fit into our schedule

very helpful and kind

amazing. They help challenge me

made me love tutoring

guide me through the correct classes

he is the best teacher I’ve had

customers services are friendly and knowledgeable

friendly and fun tutors

explains everything with such passion

very helpful. She corrects my pronunciation

Trustguide extracts key phrases from reviews about Varsity Tutors and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Varsity Tutors's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%

Varsity Tutors Ratings

1

As of Based on 73 revies as of Jul 10, 2025

Varsity Tutors Score

50%

As of Based on 73 revies as of Jul 10, 2025

Got a busrning question about Varsity Tutors?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 10, 2025, 73 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Varsity Tutors's publicly available reviews View source

ROCHELLE CREIGHTON-TOMPA rated Varsity Tutors 1 stars
a month ago
My son is finished with Spanish II so I texted his tutor and let her know that he successfully completed his state exam. I also texted the Varsity reminder line in response to his session reminder. This was well over a week ago. When I registered my son for short-term assistance in Spanish II, I requested a monthly call or text to continue services. The AI Varsity line indicated I had to call Varsity Tutors. I called them today and sat on hold for 16 minutes before Wilben answered. I requested a refund of my sons three unused sessions and was declined. I asked if that credit could carry over to August for 10th grade Algebra II. He attempted to sell me on summer school, and I declined to punish my son with summer tutoring. Wilben indicated he had charged my card another $639 today. I requested he reverse that charge as my son is finished with Spanish II. He refused. He also refused to transfer me to a manager. Wilben said he would send me an email after he elevated the request. I find that interesting and contradictory, considering I was required to make a phone call. I then called back and spoke to Ashely, who began the same way as far as searching for a reason to keep my son in tutoring. She interrupted me in every other sentence and insisted that she knows what's best for my son. This woman told me statistics for the students across this country; never asking how my son was performing in school. I told her that her services were specifically for Spanish II and that my son was finished with the class. I told her he had all As and two high Bs otherwise. I would like to know what authority she or Wilben or anyone at Varsity tutors had over my son and what right they feel like they have to steal $639 from me. I reported the fraud to my credit card, and I am writing this review to let you all know to be very careful with your charges. Don't trust Varsity tutors financially.
J. Rosenthal rated Varsity Tutors 1 stars
3 months ago
Very rarely will I provide a review but I feel compelled to do so given my terrible experience with this organization. Buyer beware! We recently purchase a 1 month package for my daughter and the first session went terribly... The tutor had not taught before and reverted to creating small talk while she googled the answers and processes to solve. She had my daughter google answers as well. She was not knowledgeable about the topic whatsoever. It was a complete waste of money and time. When I called the next day to cancel my membership and request a partial refund, I was told it would have to be elevated and I should receive a call or email within a couple days. That never happened, and I was charged again the following month. I called again and again... no managers available to help. I still have not received a cancellation confirmation and still have not heard back from this company. I've called several times with no response. Had to get the bank involved. Very unprofessional organization.
Tammy rated Varsity Tutors 1 stars
3 months ago
I spent thousands of dollars with them. I had 10 hours left that I really needed to use. They stole that from me. They said I can’t have those 10 hours because they expired. Even though when I bought them, I was told that they never expire. I asked to speak to a supervisor regarding this. They said a supervisor would call me to discuss it. I’ve never received a call from the supervisor.

Frequently Asked Questions About Varsity Tutors

How flexible are the scheduling options with Varsity Tutors?

Reviews indicate Varsity Tutors offers a convenient, flexible scheduling system with plenty of time slots to fit different availability. Their online platform allows users to select session times that work best for them.

What should I expect from the tutors’ teaching abilities?

Customers report positive experiences with knowledgeable tutors who are patient, encouraging, and able to explain material in different ways. However, a few reviews noted some tutors were inexperienced, so individual experiences may vary.

What is Varsity Tutors’ policy on unused or expired sessions?

Multiple reviews highlight difficulties obtaining refunds for unused or expired tutoring hours, with reports that sessions may expire or charges may continue after requests for cancellation. Clarify all policies with customer service before purchase.

About Varsity Tutors

Private Tutors
Varsity Tutors provides personalized private and online tutoring services for students of various ages and academic needs. The company operates within the education sector, connecting learners with subject-matter experts for assistance in specific courses, standardized test preparation, and general academic support.

Sessions are delivered both virtually and in-person, depending on location and preferences. Varsity Tutors assigns tutors based on subject expertise and client requirements, offering flexible scheduling through their online platform. Their interface allows for easy session booking, homework uploads, and interactive tools to support students’ learning progression.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
15211016676801387892
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.