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The Ice Cream Farm Reviews

Rated 4.4 based on 9428 Reviews

Activities & Tours in Chester

Drumlan Hall, Newton Ln, Cheshire, Chester CH3 9NE

Published on
August 14, 2025
Last updated
August 14, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of The Ice Cream Farm's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Ice Cream Farm?

no cross contamination was wonderful

staff friendly and helpful

Highly recommend for a family day out!

kids really enjoyed the day out

Staff were all extremely polite.

A lovely attraction for young children.

fantastic customer service and would highly recommend

Wonderful place for kids to spend their day.

really enjoyed it ...the kids had a brilliant day

wonderful place for young children

Trustguide extracts key phrases from reviews about The Ice Cream Farm and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 14, 2025, 9428 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of The Ice Cream Farm's publicly available reviews View source

Freya Siobhán rated The Ice Cream Farm 5 stars
a week ago
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We have been going for a few years with a now 10 year old, 8 year old and 6 year old. 2 of our boys have done the milk ladder and at the time of their allergies there were always a choice of dairy free ice creams and the care the staff used making sure there was no cross contamination was wonderful. My boys adore the range of activities from daisy's playground to honey comb canyon, they love the little quad bikes and always have multiple goes on marshmallow mountain! We have never had long waits (but never go on super sunny days), and whether we are there a couple of hours or a full day we have always enjoyed it. And if course we always have an ice cream too - the flavours are amazing and the new order screens make it so much more efficient.
DRIVER CRAIG rated The Ice Cream Farm 5 stars
a week ago
Drive in and order on the QR code. Dogs are welcome and seating and waterfall make your visit really nice. We ordered ice cream and coffees and the staff bring your order over on a buggy. They were really nice the staff friendly and helpful. There is one toilet and it was spotless.
Sepideh Hosseini rated The Ice Cream Farm 5 stars
a week ago
Had a great day at The Ice Cream Farm! Free parking and entry was £3 per person (cheaper online). We got the 20-play pass, but only 5 attractions accept it—good thing it lasts 2 years! Quads and Pitstone Dig are card only. Kids loved the trampoline, soft play, and especially Honeycomb Canyon (bring spare clothes for the water and sand!). Clean picnic area and tasty ice cream—£3.50 a scoop from self-serve machines. Visited during Easter holidays, it was busy but lots of fun. Highly recommend for a family day out!

Reviews Summary

Overall, the sentiment toward The Ice Cream Farm as a tourist attraction is highly positive based on customer reviews. Reviewers consistently note the variety of activities for children, cleanliness, and attentiveness of staff, especially regarding dietary requirements like dairy allergies. While pricing for individual attractions and ice cream is mentioned, most feedback frames this as reasonable or expected for the experience offered.

Recurring themes include the plentiful and diverse range of play areas, such as soft play, water and sand zones, mini golf, and quad bikes. The efficiency of the booking process, the modern self-service ice cream stations, and picnic options are highlighted. Staff receive particular praise for friendliness and professionalism, and the ample ice cream selection, including vegan and dairy-free options, is appreciated by families. Reviewers also note logistical conveniences like free parking and online ticketing.

In summary, The Ice Cream Farm is regarded as a reliable and enjoyable destination for families with young children in the Liverpool area. The attraction’s consistent attention to customer needs, range of play experiences, and staff attentiveness contribute to its robust reputation as a family-friendly outing in the region.
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Frequently Asked Questions About The Ice Cream Farm

Do staff at The Ice Cream Farm accommodate dietary restrictions for children?

Yes, reviews mention staff take great care with allergy-friendly options, including dairy-free and vegan ice creams, and actively work to prevent cross-contamination when serving children with allergies.

Is there a separate fee for each activity at The Ice Cream Farm?

Most play areas require either individual payment or a play pass. Entry is inexpensive, but attractions such as quad bikes or Pitstone Dig have separate charges, sometimes only accepting card payments.

Is the attraction suitable in all weather?

The Ice Cream Farm offers both indoor and outdoor activities, including a soft play area, ensuring families can enjoy the venue regardless of weather conditions.

About The Ice Cream Farm

Activities & Tours
The Ice Cream Farm is a family-friendly tourist attraction specializing in children’s activities and ice cream treats. It features a variety of indoor and outdoor play zones, including soft play, water and sand areas, quad bikes, mini golf, and a shop offering numerous ice cream flavors, including dairy-free and vegan options.

The company operates with an online and in-person ticketing system, allowing guests to purchase entry, play passes, or pay per attraction. Staff oversee the play areas, facilitate food and beverage orders, and maintain cleanliness. Amenities include self-serve ice cream stations, a picnic area, and parking, aiming for a streamlined and efficient visitor experience.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.