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The Gym Group Manchester Portland Street Reviews

Rated 4.3 based on 618 Reviews

Gyms in Manchester

Bank House, 2 Faulkner St, Manchester M1 4EH

Published on
April 3, 2024
Last updated
June 16, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of The Gym Group Manchester Portland Street's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Gym Group Manchester Portland Street?

staff are all friendly and helpful

plenty of equipment

pleasant atmosphere

Ben W always great and helpful

the sweetest person to speak to

super helpful and friendly

amazing and inspiring trainer

well-equipped, clean, well automated

always friendly and has a laugh

well maintained and clean

Trustguide extracts key phrases from reviews about The Gym Group Manchester Portland Street and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jun 16, 2025, 618 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of The Gym Group Manchester Portland Street's publicly available reviews View source

Jai Singh rated The Gym Group Manchester Portland Street 5 stars
a month ago
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Great gym, never too busy and staff are all friendly and helpful. Big shout out to my PT Ben Wearmouth who has been teaching me and my mate Wing Chun for over a year now. If you're interested in martial arts and realistic self defense, Ben has the knowledge and skill and it's especially great for those looking for more focussed sessions instead of a big class
Ben Malton rated The Gym Group Manchester Portland Street 5 stars
a month ago
Really good large gym spanning across 2 floors, with plenty of equipment. It’s like having two gyms in one with a lot of the kit downstairs also duplicated upstairs making it very easy to get on things if a machine or cable is in use. Lots of additional kit upstairs too including a dedicated weight plate area. It has 2 dumbbell areas, one downstairs upto 20kg dumbbells and a much bigger weights area upstairs upto 50kg. Open pan studio that you can use any time outside of the classes. Even in the busiest of times it’s easy to get on equipment. Friendly staff and members, and it’s kept clean and tidy. I’d highly recommend.
Timo van der Linden rated The Gym Group Manchester Portland Street 5 stars
a month ago
Not a bad gym! Modern exercise machines, clean, pleasant atmosphere. There are always free zones for training

Reviews Summary

Overall sentiment regarding The Gym Group Manchester, as reflected in customer reviews, is overwhelmingly positive. Reviewers consistently note the gym’s comprehensive range of equipment, cleanliness, easy access to machines, and supportive staff. Personal trainers, particularly Ben Wearmouth, are frequently singled out for their expertise and approachability. There are no substantial criticisms except for some suggestions, such as introducing more Pilates classes.

Frequent themes evident in the feedback include ample and well-maintained equipment, a friendly and helpful team, and the flexibility provided by features like 24/7 access, vending machines, and multi-branch availability. Quality classes, especially Pilates and martial arts sessions, are highlighted by several customers. The environment is described as clean, tidy, and never overly crowded, reinforcing the perception of a welcoming, functional space suitable for different training preferences.

In summary, The Gym Group Manchester holds a strong reputation among local members for its professional staff, modern facilities, and varied offerings. The positive mention of trainers and smooth operational features contribute to high member satisfaction in Manchester. Overall, the gym is regarded as a reliable and well-equipped fitness center in the region.
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Frequently Asked Questions About The Gym Group Manchester Portland Street

Is the gym equipment at The Gym Group Manchester readily available during busy times?

Yes, reviewers frequently mention that even during peak hours, there is ample equipment available due to duplicated machines and dedicated zones, making it easy to get on machines without long waits.

Can I get personal training or specialized classes at The Gym Group Manchester?

Yes, the gym offers personal training, with trainers like Ben Wearmouth receiving positive feedback for martial arts, self-defense, and focused one-on-one sessions. Specialized group classes, including Pilates, are also available.

Does my membership allow access to other locations?

With an upgrade, members can access multiple branches across the city. This is cited as a convenient option for those who wish to use more than one location.

About The Gym Group Manchester Portland Street

Gyms
The Gym Group Manchester operates a fitness facility offering access to a wide range of gym equipment, exercise machines, free weights, and open studio spaces. The company provides personal training, group classes such as Pilates and martial arts, and amenities including shower and vending facilities. Membership grants access on a subscription basis.

Operationally, the gym is open 24/7 and is monitored for safety via CCTV. The venue maintains high cleanliness standards, organizes open access to studios outside class times, and offers multi-branch access upgrades. Customers interact with onsite staff, personal trainers, and can purchase basics from vending machines for convenience.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.