The reviews indicate a mixed customer experience with Planet Fitness. Positive comments include commendations on the cleanliness, equipment quality, and friendly staff during daytime hours. However, there are consistent concerns regarding the management of facilities and staff behavior. The loud music volume appears to be an issue across the board, impacting personal workouts negatively due to its perceived excessive loudness. Night staff professionalism and attentiveness seem lacking, as customers report neglect and inappropriate staff conduct. Maintenance discrepancies vary by location, suggesting inconsistency in the company’s standards. Indeed, a well-located gym with potential, Planet Fitness exhibit lapses in customer service and quality control that could affect its overall reputation.
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friendly and helpful
Open 24/7
noise pollution
didn't help me whatsoever
equipment is aged
no hot water
so damn hot in the gym
machines and stall longer
staff are…not professional
half of their equipment being out of order
girl in the front desk is always giving me a nasty look
very much judgmental
