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The Deep Reviews

Rated 4.6 based on 17699 Reviews

Activities & Tours in Hull

Tower St, Hull HU1 4DP

Published on
September 11, 2025
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of The Deep's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Deep?

exceeded all my expectations

fantastic, seeing the penguins

enjoyed looking at the sealife

had a great day out

enjoyed it tremendously

a bargain

Great value (tickets lasts a year)

main tank is incredible

glad to see penguins

beautiful fish and colours

Trustguide extracts key phrases from reviews about The Deep and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 17699 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The Deep's publicly available reviews View source

Ainsleigh KV rated The Deep 5 stars
a month ago
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What an amazing experience!! It exceeded all my expectations; the history, the animals, and the knowledge of everything that existed before humans is truly remarkable. The layout is excellent, ensuring that it doesn't feel crowded or overwhelming in any one area. They have made great provisions for families and those with disabilities, including lifts at all the main routes. There are plenty of small seating areas where you can take a break and let the kids enjoy a snack or drink from your backpack before continuing your adventure through the depths. There are numerous opportunities to interact with the staff, who share fascinating stories about the animals or engage in fun games that help you learn more. You’ll find plenty of restrooms nearby, so you won’t have to trek far to find one. Your tickets are valid for free return visits within the year of purchase. The food at the cafe was fantastic!! The steak pie was out of this world! It truly was a wonderful day out.
Eduardo Alvarez Poels rated The Deep 5 stars
Edited 3 weeks ago
Wow, what a day, well worth the money spent on our tickets. We arrived at 10 and stayed all day. We took our own food and ate in the picnic section, I spoke to several member of staff who all had tons of knowledge and interesting facts. The talks are fantastic, seeing the penguins at feeding time is a must and we queued twice for the amazing lift to the exit....it is just that good. I have been to many aquariums across the globe and I have to say this is my absolute favourite. My children have told me it has been the best day of ultimate fun. Edited to add, that we decided to revisit the following day and the process is so easy. You book the same way online and then upon entering the deep they use your original tickets ( so dont loose them) and print some for the new visit. Really good value for money. So glad, someone told us to visit we will be back I am sure and will make the effort to visit the aquarium in Lisbon after reading about it while waiting for the incredible bubble lift
Hajera Miah rated The Deep 5 stars
Edited 3 weeks ago
It was an enjoyable visit with my baby. We enjoyed looking at the sealife and appreciated the clean glass on every tank. The ticket is also an annual pass and I see how it would be just as interesting to return in a few months. There's a picnic area half way through the walk and various toilets and baby changing areas. The parking is £4.50 for 5 hours and there is ample space.

Reviews Summary

The overall sentiment expressed in customer reviews regarding The Deep aquarium in Hull is decisively positive. Reviewers consistently note the enriching educational experience, well-organized layout, accessible facilities, and friendly, knowledgeable staff. Features like the annual return ticket, family provisions, and memorable attractions such as penguin feeding and the bubble lift are praised. Some minor criticisms appear, including paid parking and a single mention of overall cost and expectations about interactive experiences for children.

Frequent themes emerging from the feedback include the value of an annual pass, quality educational talks, cleanliness, thoughtful amenities for parents and families, and enjoyable interactions with staff. Customers also highlight practical conveniences such as ample toilets, baby changing areas, accessible picnic spaces, and rest areas. The food and merchandise—particularly branded items—are also favorably mentioned, while some desire for more hand-on exhibits for children is noted.

Overall, The Deep in Hull is regarded as a well-maintained, family-friendly aquarium, appreciated for its educational content, operational efficiency, and inviting staff. Its reputation is strengthened by repeat visits, positive comparisons to other aquariums globally, and strong recommendations from customers across the region.
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Frequently Asked Questions About The Deep

Does The Deep offer ticket holders the option to return for free within the year?

Yes, tickets to The Deep are valid for free return visits throughout the year of purchase. Guests must keep their original tickets to facilitate additional visits.

Is The Deep suitable for families with young children and those with disabilities?

Yes, The Deep features amenities such as accessible lifts, baby changing areas, picnic spaces, and rest points. The layout and facilities accommodate families and visitors with varying mobility or special needs.

Are there any extra costs associated with visiting The Deep?

Parking is available onsite for a fee and is charged per visit. Food, drinks, and items from the gift shop are also separate expenses not covered by the entry ticket.

About The Deep

Activities & Tours
The Deep is a large, public aquarium located in Hull, UK. It provides access to a wide range of marine exhibits, interactive displays, and educational talks. The facility operates as a visitor attraction where guests can learn about marine life, conservation, and ocean history through in-person experiences within a purpose-built venue.

The Deep functions on a ticket-based admission model, offering annual passes that allow for unlimited visits within a year. The operation includes scheduled feeding sessions, knowledgeable staff-led talks, onsite food and retail options, and accessibility features such as lifts and seating areas. The organization uses proceeds to support charitable activities related to marine conservation.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.