Tesco Extra Reviews

The overall sentiment for Tesco Extra, particularly in Ashford, is mixed based on recent customer feedback. Reviewers appreciate the helpful and friendly staff in-store and highlight positive experiences with certain team members, such as Paula and Sandra. However, there are notable criticisms related to the scan-as-you-shop process, and inconsistencies in staff attitudes at checkouts. Complaints regarding non-functional facilities at the attached gas station, and frequent changes to the store layout, also impact satisfaction.

The most frequent themes across reviews include staff helpfulness and friendliness, ample parking, and a wide selection of items, particularly F&F clothing. Customers regularly mention the benefits of polite interactions and comfortable shopping environments. On the other hand, concerns are raised about long wait times at self-service checkouts, lack of adequate staff coverage on the shop floor, and recurring issues with store facilities and checkout management.

Overall, Tesco Extra in Ashford is regarded as a store with strong product offerings and standout individual staff members, but its reputation is tempered by operational and staffing frustrations. Local shoppers’ trust is built through positive individual interactions, but undermined by process and management challenges that warrant further attention to enhance overall experience.

Tesco Extra is a large supermarket providing a wide range of groceries, household products, and clothing, including the F&F line. The store operates on an in-person retail model, catering to the daily and weekly shopping needs of the community, with additional facilities such as self-checkouts and parking.

The company manages its operations through a combination of staffed checkouts, self-service options, and designated departments for clothing, produce, and other goods. Tesco Extra also offers customer service assistance and management of facilities such as gas stations and parking areas, prioritizing convenience and product availability in a spacious retail environment.