The overall sentiment for Tesco Extra, particularly in Ashford, is mixed based on recent customer feedback. Reviewers appreciate the helpful and friendly staff in-store and highlight positive experiences with certain team members, such as Paula and Sandra. However, there are notable criticisms related to the scan-as-you-shop process, and inconsistencies in staff attitudes at checkouts. Complaints regarding non-functional facilities at the attached gas station, and frequent changes to the store layout, also impact satisfaction.
The most frequent themes across reviews include staff helpfulness and friendliness, ample parking, and a wide selection of items, particularly F&F clothing. Customers regularly mention the benefits of polite interactions and comfortable shopping environments. On the other hand, concerns are raised about long wait times at self-service checkouts, lack of adequate staff coverage on the shop floor, and recurring issues with store facilities and checkout management.
Overall, Tesco Extra in Ashford is regarded as a store with strong product offerings and standout individual staff members, but its reputation is tempered by operational and staffing frustrations. Local shoppers’ trust is built through positive individual interactions, but undermined by process and management challenges that warrant further attention to enhance overall experience.
The most frequent themes across reviews include staff helpfulness and friendliness, ample parking, and a wide selection of items, particularly F&F clothing. Customers regularly mention the benefits of polite interactions and comfortable shopping environments. On the other hand, concerns are raised about long wait times at self-service checkouts, lack of adequate staff coverage on the shop floor, and recurring issues with store facilities and checkout management.
Overall, Tesco Extra in Ashford is regarded as a store with strong product offerings and standout individual staff members, but its reputation is tempered by operational and staffing frustrations. Local shoppers’ trust is built through positive individual interactions, but undermined by process and management challenges that warrant further attention to enhance overall experience.
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