Silversea Cruises (UK) Reviews

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Silversea Silver Wind blown off course and never to have a fair sail set again On taking a cruise on the Silversea wind expedition cruise to Antarctica this must have been the worst experience of my entire life ruined at great expense by Silversea. See below the key points noted, and this can be verified by photos, ditto with the own admission of the staff that this ship, food, and facilities were terrible. Please see below a few bullet points, and I can tell you there are quite a few more not listed 1.on landing Santiago walked over 30 minutes up and down lifts and ramps to cheap to pay for pick up drop off and crammed in dirty van 2.total chaos in booking in to hotel overnight stay, and and chases in morning fly down to embarkation point in Puerto Williams, stuck in filthy shed for 2nd flight 3.Balcony room 6th floor smelled drains and most passenger corridors, silversea response it and old tired boat 4.Sheets yellow and ripped, duvet delaminated and smelly, these were replaced 5. Towels so old and yellow replaced through t the trip with new towels 6.Dirty ripped curtain lining 7. Ventilation not working 8.Cutlery and table linen blunt too old and with holes partly replaced at every dining 9. Ran out of many products on trip and eventually ran out of vegetables, and had to stop uncomfortably through dining while other ship stocked partly 10. Food so bad, over salted, same menus, cheapest ingredients ,had food poisoning 1st day 11.Expedition leader Mereeke non stop self gratification 12.Boot room so small 4 benches group of 40 people 13.Severe safety failure on fire exit corridor being blocked with queueing passengers warm towel dispenser adjacent boot room which I noted to staff and ignored but will be writing to IMO about this 14.Flooded bathroom every night leaking shower 15.Dirty leaking windows in dining area, patched up with mastic and rusting next to where you ate, smell of damp 16.China so old pattern washed off 17.Bathroom floor cheap laminated and not non-slip 18.Brown and grey water coming from taps 19.Being stuck in dirty old shed at Punta Arenas for 2 hours awaiting hopper flight 20.Repairs and loading, unloading outside window last night, up to 11pm, note alternative room offered at 11pm seriously, then being harassed by busing and knocking at our door at 11.45pm by manager 21.staff and management poorly trained to be in restaurant and some nights chaos 22.Butlers and cleaning poor slow, wrote name in dust on shelf and there 3 days later 23.Staff uniforms dirty and tired 24.Doors rusting in room and stained, gaps. 25.Flickering lights all over boat in evenings, and dirty stained light fittings 26.carpet delaminated from wall 27.Stomach bug on ship for a few days, no life belts cleaned or sanitised when getting on and off boat, using someone else’s contaminated belt thrown in barrel as staff too lazy to carry out, under the miss-guidance of Mereeke Well I could go on about this”ultra luxury cruise” stated by Silversea, and it was summed up by most of the staff that the boat is so old and they get the same complaints every time. Thanks Oskar If I could score less than 1 I would have, but the route was fantastic and scenery amazing (thank goodness for Mother Nature)