Common feedback includes the professionalism of guides, with specific mentions of names such as Rose, Andrew, and Noah, and the comfort of the tours themselves. Customers in multiple locations including Alaska, Ireland, the Yucatán, and locations across Europe refer to easy-to-follow instructions and punctuality. Several reviewers mention the value of smaller, more personal group sizes compared to cruise ship excursions, as well as clear and detailed communication prior to tours.
Overall, Shore Excursions Group is regarded as a reliable and popular tour operator among cruise passengers, especially in regions such as Alaska, the Caribbean, and Europe. Repeat customers and recommendations to others signal a strong reputation for dependability, knowledgeable staff, and smooth logistics across various international destinations.