Analyzing the collected reviews for SBG Manchester Mixed Martial Arts and Brazilian Jiu Jitsu offers insight into a generally commendable company reputation and favorable customer experience. Recurring themes in the feedback include a warm and welcoming environment, particularly cited by parents who enrolled their children and individuals new to Brazilian Jiu Jitsu (BJJ). The high-quality instruction from coaches, who are applauded for their expertise and approachability, seems to significantly contribute to the reputation of SBG Manchester. Customers consistently highlight the technical proficiency provided during classes, and the friendly and ego-free culture established by both staff and fellow members. However, an instance of customer service dissatisfaction was noted regarding membership cancellation and billing issues, which implies a need for improvement in administrative communication and support.
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