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San Diego Zoo Wildlife Alliance Reviews

Rated 4.7 based on 113 Reviews

Activities & Tours in San Diego

2920 Zoo Dr, San Diego, CA 92101, United States

Published on
July 24, 2025
Last updated
July 24, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of San Diego Zoo Wildlife Alliance's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About San Diego Zoo Wildlife Alliance?

kid friendly it is

nice staff too

best in the world

Amazing staff, clean exhibits

very clean and well maintain

rates at the top

treat the animals with respect

wonderful excuse to learn

beautiful plants is out of this world

great had so much fun

Trustguide extracts key phrases from reviews about San Diego Zoo Wildlife Alliance and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 24, 2025, 113 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of San Diego Zoo Wildlife Alliance's publicly available reviews View source

conshrimp A rated San Diego Zoo Wildlife Alliance 5 stars
2 years ago
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This zoo is so big!! I love how kid friendly it is we had kids of all ages 10,8,6,4months. We were only able to get half of it done but I still enjoyed it very much. Some of the nice staff too. We had lots of popcorn, icees , hot chocolate, dip in dots ice cream, reg ice cream.. Africa is where we spent most of our time.
Shrinivas G U rated San Diego Zoo Wildlife Alliance 5 stars
3 months ago
One of the best in the world. Amazing staff, clean exhibits and absolutely amazing family fun! Get a membership for added perks and great benefits. Go SD zoo!
Trevor Maclachlan rated San Diego Zoo Wildlife Alliance 2 stars
3 months ago
Don’t even bother coming here on a school field trip. We stood outside for 45 minutes and the kids only had 1.5 hours inside. Whatever system They use for school entry is broken. This is not the first time either, but last year we only stood outside for 30 minutes. Just take your kid out of school and go for a day.

Reviews Summary

Overall, reviewer sentiment toward the San Diego Zoo is predominantly positive, with guests highlighting its size, family-friendly atmosphere, cleanliness, and the professionalism of staff. Positive feedback also emphasizes the extensive variety of animals and exhibits and the additional benefits of membership. Some criticisms include the cost of admission and food, inefficiencies with school group admission, and welfare concerns regarding specific animals such as polar bears.

Frequent themes found in feedback include appreciation for the zoo’s clean and well-maintained facilities, an impressive array of animals and plants, and a memorable experience for visitors of various ages. Reviewers often mention efficient staff interactions and express satisfaction with membership perks. However, negative reviews point to lengthy wait times for school groups and dissatisfaction with food quality and pricing. Animal care, particularly for polar bears, is another recurring concern among a minority of visitors.

San Diego Zoo’s reputation in the San Diego area is largely positive, built on consistent praise for facility quality and engaging visitor experiences. While most visitors report high satisfaction, concerns related to group booking logistics and animal welfare are present. The zoo remains highly regarded as a family and tourist destination, with ongoing popularity supported by strong local and tourist engagement.
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Frequently Asked Questions About San Diego Zoo Wildlife Alliance

Is the San Diego Zoo suitable for families with children of different ages?

Yes, reviews highlight the zoo's kid-friendly environment, making it suitable for families with children of all ages. There are attractions, amenities, and activities catering to a wide range of age groups.

How is the experience with school group entry at the San Diego Zoo?

Some reviews report long wait times and limited time inside for school groups due to entry processing issues. It may be beneficial for group organizers to plan ahead and consider potential delays.

Are there options for food and drink inside the zoo?

Guests mention a variety of food and drink stands throughout the zoo, offering items like popcorn, ice cream, and hot beverages. However, some reviewers found food quality lacking and prices relatively high.

About San Diego Zoo Wildlife Alliance

Activities & Tours
San Diego Zoo is a zoological park that features a diverse collection of animals and plants from around the world. Located in San Diego, it operates as a large, public, in-person attraction designed for family and educational visits, and offers various amenities, tours, and membership options.

The zoo is organized by habitat and exhibit area, providing accessible pathways for guests with options such as hop-on-hop-off bus tours. It employs staff for animal care, customer service, and grounds maintenance, and supports experiences through retail stands and food services distributed throughout the facility.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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