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Pizza East Reviews

Rated 4.2 based on 3626 Reviews

56 Shoreditch High St, London E1 6JJ

Pizza | London

Published on
January 21, 2024
Last updated
March 13, 2024

Reviews Summary

Analyzing the aforementioned reviews of Pizza East, it becomes apparent that while there are aspects of the service and offerings that garner appreciation, there are also significant areas of concern. A positive note is the restaurant's capability to accommodate large groups without reservations and the gesture of offering a complimentary item, as in the case of the free champagne for a special occasion. Customers also commend the ambiance, which is characterized as cozy with mood lighting, contributing to the overall dining experience. On the downside, service-related issues are a recurring theme. Instances of slow service, especially when managing large parties or during peak times, have led to dissatisfaction. There are also specific criticisms regarding the management of dietary restrictions and delayed food service, which not only impacts customer experience negatively but also reflects on the restaurant's operational efficiency. Quality of food receives mixed reactions, with some patrons describing it as 'exquisite' and reminiscent of Italy, while others find it 'mediocre' and 'undercooked'. Price is another point of contention, with several customers considering the restaurant to be overpriced for the quality and portion of food received.

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What Customers Are Saying About Pizza East?

Trustguide uses AI to extract key phrases from reviews about Pizza East and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pizza East's customers had a positive experience.

Positive
Neutral
Negative

Pizza East Ratings

5

As of Based on 3626 revies as of Jan 21, 2024

Pizza East Score

As of Based on 3626 revies as of Jan 21, 2024

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Customer Reviews

As of Mar 13, 2024, 3626 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Pizza East's publicly available reviews View source

Karl Joseph Martin rated Pizza East 5 stars
4 months ago
We celebrated my friend’s hen do in this restaurant. They were able to accommodate us (9 people) without reservation which was really nice! They even gave my friend a free champagne. We availed of their £37/person tasting menu which include several starters, several pizzas and tiramisu. Their drinks menu was also amazing. We really loved the food. Exquisite flavours and really very reminiscent of Italy. The service was impeccable as well. It is a bit on the pricey side but it was all worth it. We came in very hungry and we left very satisfied. Also, the ambiance is very cozy and the mood lighting inside the dining hall was amazing! Thank you to the team!
Zack King rated Pizza East 5 stars
4 months ago
Some of the sides and pizzas weren’t bad, hence not wanting to leave a one star review. But the experience was terrible. We were celebrating our friend’s birthday in a large party with just one of the group not able to eat gluten. Despite us being assured this was fine, the restaurant didn’t even bother to make the gluten free pizza until most the party had finished their food. We chased this up on numerous occasions. Finally they brought it out - undercooked and inedible. They then had to be asked more than once to take it off the bill. All in all, poor service, not attentive to the issue, and not somewhere we’d ever recommend. And do not go for the set menu as it’s overkill and overpriced. I remember coming here years ago when it was hard to get a table, and it was excellent. Really not surprising that the place is now empty and lacking of atmosphere. Feels like a dead duck. Dietary restrictions: They didn’t really care and did nothing to rectify the issue when alerted.
D rated Pizza East 5 stars
4 months ago
Visited this restaurant twice. During my first visit, the service was slow due to it being a busy weekday but the pizza was fantastic. For my second visit, I went down after Boxing Day and it was nice and quiet inside. Service was great and pizza was even better.

Frequently Asked Questions About Pizza East

Is Pizza East capable of accommodating large groups without a reservation?

Yes, Pizza East has shown an ability to accommodate large groups on a walk-in basis, but the quality of service during peak times may vary.

Does Pizza East offer a menu suitable for children?

Pizza East provides complimentary meals for children under the age of 8 when accompanied by an adult, indicating a child-friendly menu.

Is Pizza East a good choice for customers with dietary restrictions?

While Pizza East has attempted to cater to dietary restrictions, some customers have reported dissatisfaction with the handling of special diets, such as gluten-free requests.

About Pizza East

Pizza

Pizzeria with industrial looks, serving rustic pizza, antipasti & weekend brunch.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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