Mr. Electric

Mr. Electric Reviews Summary

Rated 4.9 Star based on 835 Reviews

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Overall Rating
4.9
/5
835
reviews
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Published on
February 11, 2024
Last updated
March 13, 2024

What do customers think about Mr. Electric?

The reputation of Mr. Electric of Phoenix Metro appears to be exceedingly positive based on the recent reviews provided. Both technicians and customer service representatives are routinely described as professional, knowledgeable, and efficient. Customers conveyed a sense of relief and satisfaction with the services provided, often highlighting the company's ability to quickly diagnose and resolve complex electrical issues. Technicians like Benjamin Ortiz, Arturo, Jim, Albert, and others have been specifically commended for their expertise, dedication, and skill in both standard and challenging situations. Customers expressed gratitude for the honest, transparent communication regarding service expectations and costs. This forthrightness, combined with the technicians' professional demeanor, contributes to the company's reputation for reliable and trustworthy service. Occasional concerns about cost are noted, but appear to be addressed satisfactorily by the company's responsive customer support team.

Positive Feedback

Key positive aspects from customer feedback focus on the technicians' professionalism, mastery of their craft, and timely response. Customers are specifically appreciative of the ability of Mr. Electric's technicians to efficiently diagnose problems and offer clear explanations of the issues at hand, including cost-effective solutions. The patience and thoroughness of individuals, such as Zach Faccone, in explaining what was necessary for the safety and functionality of the customers' homes were especially appreciated. The recurrent mention of technicians' politeness and respectfulness towards customers' homes and time further elevates the company's image. In addition, the mention of same-day service calls and the ability to follow up with previous technicians for further work emphasizes a strong customer orientation and dedication to consistency in service.

Concerns and Threads

While the majority of the feedback for Mr. Electric of Phoenix Metro is extremely positive, a few customers have raised concerns regarding the pricing of services. There seems to be an occasional disconnect between the customer's expectation of cost and the final charge for service. However, when these situations occur, the company's customer service representatives are described as understanding and proactive in finding agreeable solutions for both parties. The desire for a more transparent and consistent pricing structure is evident, suggesting this as an area for potential improvement for the company.

Frequently asked questions about Mr. Electric

Can I request the same technician for future service calls?

Yes, customers can request the same technician for future service calls. As noted in the reviews, this ensures continuity and saves time as you won't have to explain your preferences and requirements to a new technician.

Does Mr. Electric of Phoenix Metro offer same-day service?

Yes, Mr. Electric of Phoenix Metro offers same-day service. Customers have reported quick responses and efficient service, with technicians resolving issues promptly.

How does Mr. Electric address concerns about service costs?

If there are concerns about service costs, Mr. Electric's customer service representatives are reported to be empathetic and willing to discuss and negotiate to find an agreeable solution, ensuring customer satisfaction with the overall experience.

What are customers saying about Mr. Electric

Mr. Electric
Tiffany Morris
5-Star
a month ago
Amazing service! Benjamin Ortiz was our specialist and he is CLEARLY a man of his craft. He is professional, dedicated and a genius. To watch him put the pieces of the puzzle to together to solve our electrical issue was nothing short of tremendous skill and dedication. DEFINITELY recommend, his skill set along with a mindset of a skilled master. Couldn't be happier. Thank you
Mr. Electric
Julia Minor Lyles
5-Star
2 weeks ago
I am very satisfied with the quality of electrician that came to my home today. Professional, experienced and very knowledgeable. Helped me to understand what I really needed to do to the job correctly. He did not try to over sell me things that I did not need. Explained the situation and how to correct the problem. I will make another appointment to do the things on my list. Replaced my dryer cord was the job of the day. Great advice and work was done in a timely manner. Thank you Mr Electric. See you soon to work on my list of repairs. I would like to have Jim return to do the work. This way we won't have to explain what I want to someone else. Thank you again.
Mr. Electric
Corinne Turner
5-Star
a month ago
Arturo from Mr. Electric is an absolute gem! After being quoted an exorbitant amount by another company and enduring over a month without power in a part of my house, Arturo swiftly diagnosed and resolved the issue in just 30 minutes, and at a fraction of the cost! His expertise and efficiency were unparalleled, and his service was nothing short of miraculous. I’m beyond grateful for his prompt and affordable solution, making our home fully functional again. Mr. Electric, thanks to Arturo, has earned my highest recommendation and a solid 5-star rating! I have some additional work I need done that I will definitely be calling them for.
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About Mr. Electric

Electricians

Mr. Electric® of the Phoenix Metro area serves the electrical upgrade, installation, and repair needs of residential and commercial customers throughout Phoenix and the surrounding communities. We are a locally owned and operated company, and as a result, we understand the needs of our customers. Whether it's hanging a ceiling fan, installing a custom-designed landscape lighting system, or rewiring a commercial structure, you can call Mr. Electric..

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