Chicago, IL
Mattress Stores
Mattress Firm Elston Avenue
Mattress Firm Elston Avenue

Mattress Firm Elston Avenue Reviews Summary

Rated 4.9 Star based on 590 Reviews

Verified by
Overall Rating
Published on
March 14, 2024
Last updated
March 14, 2024

What do customers think about Mattress Firm Elston Avenue?

Customer reviews for Mattress Firm Elston Avenue consistently highlight a highly positive customer experience marked by the knowledgeable and non-pushy assistance provided by the sales staff, particularly noting the excellent service from Marco, Nicole, and Luis. The overall company reputation is bolstered by the staff's expertise in identifying customer needs and preferences and offering tailored solutions without high-pressure sales tactics. Reviews recurrently mention the staff's patience and helpfulness during the mattress selection process, as well as their proficiency in maximizing value through sales and promotions. Another recurring theme is the clean and well-maintained store environment, adding to the pleasant shopping experience. Overall, these elements contribute to what customers describe as an above-average purchasing experience, suggesting strong customer satisfaction and trust in the staff's recommendations and service.

Positive Feedback

Key positive aspects that shine through in the customer feedback for Mattress Firm Elston Avenue include the store's well-informed and attentive staff, notably Marco, Nicole, and Luis. Their in-depth knowledge of the product line alongside their willingness to spend significant time assisting customers is repeatedly commended. Customers are appreciative of the non-aggressive sales approach, feeling that their preferences and budgets are respected. The ability to communicate efficiently via text and receive personalized recommendations, even remotely, has been highlighted as enhancing convenience and customer satisfaction. Furthermore, the store's cleanliness and the friendly demeanor of all employees contribute to a welcoming shopping atmosphere. Finally, the staff's dedication to ensuring customers benefit from promotions and leave with a suitable purchase within their budget stands out as a principal strength of the service provided at this location.

Concerns and Threads

Despite the overwhelming positivity in the customer reviews, there is a noticeable lack of significant negative aspects mentioned. The data provided does not contain sufficient information on any negative experiences to draw conclusive themes or trends. The absence of negative reviews suggests that any such occurrences are relatively infrequent or minor, overshadowing by the positive customer service and sales experiences detailed by the majority of reviewers. To ensure a comprehensive assessment, further examination of a broader range of feedback may be necessary to identify any areas of improvement.

Frequently asked questions about Mattress Firm Elston Avenue

Can I expect the sales staff at Mattress Firm Elston Avenue to be pushy?

Based on customer feedback, the sales staff, including personnel such as Marco, Nicole, and Luis, are consistently described as knowledgeable, patient, and helpful, without being pushy or aggressive in their sales approach.

Is there a variety of mattresses to choose from at this location?

Yes, customers report that Mattress Firm Elston Avenue offers an extensive selection of mattresses, and the staff is adept at guiding you through the options based on your preferences and needs.

Can I receive assistance outside of the store, such as through text messaging?

Absolutely, customers mention the ability to make inquiries and receive information through text messaging, which is responsive and adds convenience to the purchasing process.

What are customers saying about Mattress Firm Elston Avenue

Mattress Firm Elston Avenue
nikole magana
2 weeks ago
My husband and I came here on a whim to look for a new mattress since we were moving. We had a good idea of what we wanted, a purple mattress since we’ve tried them at the mall before. Marco helped us right away and was super knowledgeable about all the different types of mattresses they had. He showed us different options that matched our needs and what we liked about the purple mattress. He did not rush us at all and was not pushy about closing a sale. We went home and slept on it, but ended up coming back and buying the purple mattress. Marco helped us take advantage of their president day sale, and we ended up also getting the adjustable frame as well as two new pillows and a mattress protector. He was such a pleasure to work with, and did a great job helping us make our decision.
Mattress Firm Elston Avenue
Mike Jensen
2 months ago
My girlfriend and i had the pleasure of working with Marco when we were there looking for a new mattress. He was great. Very knowledgeable (as in he seemed to know everything you would ever want to know about mattresses, and then some). He was patient and helpful but not pushy at all. Great experience at this location, would highly recommend.
Mattress Firm Elston Avenue
Betsy Csaszar
3 months ago
My husband and I had a fantastic experience at this Mattress Firm! Marco (the store manager) spent a ton of time walking us through the different options, features, and benefits of the different beds. He was extremely friendly, knowledgeable, and thorough without being “sales-y” at all, and worked with our budget, We are very excited with our mattress and adjustable base purchase! I highly recommend.
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About Mattress Firm Elston Avenue

Mattress Stores
Chain retailer selling a wide array of branded spring, memory foam & adjustable mattresses.