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MasterRoof Contracting Reviews

Rated 4.8 based on 134 Reviews

6361 Shadow Lake Trail, Dayton, OH 45459, United States

Roofing Contractors Dayton

Published on
June 30, 2025
Last updated
June 30, 2025

Reviews Summary

Overall sentiment toward Master Roof Contracting is strongly positive, with reviewers highlighting professionalism, punctuality, and exceptional workmanship. Customers frequently mention specific team members, such as Jim, Roman, JR, Nick, and Derek, for their reliability, expertise, and communication throughout the roofing process. One review, however, reports poor communication, subpar repair work, and lack of accountability, demonstrating that while most experiences are highly favorable, isolated issues can occur.

Common feedback includes timely project completion—often within a day—thorough site cleanup, and clear communication through every stage of the project. Many customers note assistance with insurance claims and value frequent follow-up to ensure work quality. Several clients mention using Master Roof Contracting for multiple projects, such as both roofing and siding, emphasizing consistent service quality. Personal attention and knowledgeable staff are repeatedly acknowledged, strengthening the company’s reputation.

Based on these reviews, Master Roof Contracting is regarded as a professional and dependable roofing service provider, trusted by customers for both residential roofing and exterior projects. The company demonstrates clear strengths in efficiency, thorough project management, and staff communication, building strong customer relationships in its service area. Repeat business and positive word of mouth further reinforce local reputation.
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What Customers Are Saying About MasterRoof Contracting?

super knowledgeable and helped ease my concerns

looked better than I could have imagined

never seen a better group of roofers

superb

the care they put into every detail

He is 100% kind and professional

communicated very well and kept me in the loop

true professionals

very professional

very thankful we found a very professional and reliable company

Trustguide extracts key phrases from reviews about MasterRoof Contracting and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of MasterRoof Contracting's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

MasterRoof Contracting Ratings

5

As of Based on 134 revies as of Jun 30, 2025

MasterRoof Contracting Score

90%

As of Based on 134 revies as of Jun 30, 2025

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Customer Reviews

As of Jun 30, 2025, 134 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of MasterRoof Contracting's publicly available reviews View source

Sam Blair rated MasterRoof Contracting 1 stars
2 weeks ago
Do not EVER work with this company. Sure they slapped a roof on in one day but that was after MULTIPLE reschedules thanks to EXTREMELY poor communication, culminating in their crewman putting their foot through our toddler’s ceiling!! It’s been two days now, communication continues to lack, no effort has been made to provide us with a discount, and now their drywall repair tech who showed up in a sketchy unmarked truck WITHOUT A TARP, asking if I had one, and is headed to Home Depot to get supplies to complete his own job! Apparently my experience is unique but I can never ever EVER recommend anyone to do business with these smooth talking door to door roofers. STAY AWAY!
Luis Aguilar rated MasterRoof Contracting 5 stars
2 weeks ago
When it comes to insurance type of activities I have been jaded in the past. After the rounds of storms we had in March we unfortunately had major damage to our roof and I was not looking forward to the process to say the least. What made this experience far better than anything I could have expected was the service of Master Roof Contracting. Jim and Roman provided superb service and sent JR to our home asap. The entire crew was super knowledgeable and helped ease my concerns and answered everything. JR even offered help when I needed to call insurance! Their communication was spectacular and everything was done in a timely manner with all services and installation team doing an incredible job. The install crew showed up right on time and worked super hard to finish the project in 1 day which was super impressive to see. They did all the cleanup and ensured no nail was left behind. After the fact JR came to double check the quality of work and ensure cleanup was up to their standards. Our home looks great and we are very thankful we found a very professional and reliable company to take care of us.
Alec Sparkman rated MasterRoof Contracting 5 stars
2 weeks ago
Jim and his crew were very helpful with the flashing project we had been needing done for a little over six months now. They get back with you very quick and were able to help the next day. After the job was completed Jim shared photos of the work that was completed and it looked better than I could have imagined. It’s safe to say, after they completed the work the stress I had about the leak in our roof is not bothering us anymore. This is a company that is willing to do what it takes to make you want to be a customer for life. Thank you Jim and your crew for making us feel more comfortable with our roof.

Frequently Asked Questions About MasterRoof Contracting

How quickly can Master Roof Contracting complete a roofing project?

Most reviews indicate that Master Roof Contracting often completes standard roof replacements in a single day. Scheduling is generally efficient, though some rare rescheduling may occur. Cleanup upon completion is thorough, and follow-ups are typically conducted to ensure satisfaction.

Does Master Roof Contracting assist with insurance claims?

Yes, several reviewers describe receiving hands-on support through the insurance claim process. Staff members guide customers from initial inspection through communication with insurance adjusters, helping ensure documentation and approvals proceed smoothly.

Are specific team members or points of contact assigned?

Customers frequently mention working with assigned staff such as Jim, Nick, or Derek. These key contacts help coordinate each step, provide updates, and verify job completion. This approach appears to enhance communication and project oversight.

About MasterRoof Contracting

Roofing Contractors
Master Roof Contracting provides residential roofing and exterior services, specializing in roof replacement, repair, insurance claim assistance, and related projects such as siding. The company serves homeowners directly and handles both partial repairs and complete installations using an in-person service delivery model.

The business coordinates all aspects of installation and repair, including inspection, project planning, material selection, and post-project cleanup. Master Roof Contracting often manages communication with insurance providers, keeps clients informed throughout the process, and follows up to verify the quality of finished work.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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