The analysis of recent customer feedback for London Roofing Ltd reveals a generally positive reputation, underpinned by commendations for the professional execution of services and the capable handling of complex tasks. Customers have consistently praised the quality of workmanship, notably the skill and experience of the team, and the prompt resolution of roofing and guttering issues. The thoroughness and efficiency of the service delivery are exemplified in instances where work was completed within the same day, and challenges such as difficult access and adverse weather conditions were successfully managed. Furthermore, London Roofing Ltd's competitive pricing and punctuality in project execution have been highlighted as key contributors to the firm's perceived value by clients, including long-term partners and business clients like chambers and property management firms.
Positively, London Roofing Ltd has garnered acclaim for their expertise, particularly for gutter and roof installations as well as swift and dependable repairs. The professionalism of the team is often cited, with workers like Dave, Neil, Alan, Paul, and Charlie receiving individual praise for their pleasant demeanor and commitment to exceeding client expectations. References to the company's quick reactivity, with mentions of same-day services, underscore a strong customer service ethos. Success in complex scenarios, like the handling of access-restricted areas, reinforces the company's competence. Repeat business and personal recommendations by established businesses and properties emphasize the trust and reliability associated with London Roofing Ltd's brand.
On the negative side, there are some isolated but notable concerns about customer service and communication. One client mentioned an unmet commitment regarding an emailed estimate, expressing disappointment in the reliability after a probable follow-up. Another customer criticized the company for delivering a quote that not only took several days but was also higher than competitors', combined with a longer lead time for job commencement. Additionally, an incident reported by a member of the public involving littering by a company van reflects poorly on the company's community and environmental responsibility, potentially damaging its local reputation.
London Roofing Ltd specializes in various roofing services, including gutter repairs and installations, roof repairs, full roof replacements, and flat roof installations. They handle both residential and commercial properties, providing thorough inspections and quality workmanship.
Feedback indicates that London Roofing Ltd is highly responsive to emergency situations, often providing services on the same day. Their efficient reaction time is particularly noted by clients based in areas like South Kensington.
Many clients have found London Roofing Ltd's pricing to be competitive and fair. They are praised for their punctuality and value for money, though it's recommended to obtain a quote for specific services as prices may vary based on the scope of work.
A family run business, we have been providing commercial and residential roofing to a wide range of customers in South West London and the wider London area for over 50 years.As a locally based company in Putney with both office and storage facilities, we’re able to offer a reliable and efficient service.At London Roofing, we offer customers a whole range of services from emergency call-outs, roof repairs, roof renews through to planned roof maintenance.
