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Intro Travel Reviews

Rated 5 based on 1393 Reviews

Activities & Tours in London

124 City Rd, London EC1V 2NX

Published on
September 7, 2025
Last updated
September 7, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Intro Travel's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Intro Travel?

trip of a lifetime!!

an unforgettable experience

makes you feel welcome

No regrets. So many cool experiences

communication was amazing

well organized — no time wasted

the most caring and helpful lady

Everything was so well organised

really well planned

very knowledgeable about the countries

Trustguide extracts key phrases from reviews about Intro Travel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 07, 2025, 1393 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Intro Travel's publicly available reviews View source

Avry Scoggins rated Intro Travel 5 stars
2 weeks ago
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Bali experience was the trip of a lifetime!! Intro sets up an incredible itinerary to fit everyone’s preferences and is awesome communicating prior to arrival. There’s also enough down time in certain places to enjoy a relaxing day or squeeze in additional activities. Our group leader Jade was phenomenal and not only an amazing guide and leader but also felt like a great friend by the end of the trip. I hope to see her back in Bali again!! 10/10 recommend.
Lauren Piggott rated Intro Travel 5 stars
a month ago
Just finishing my second Intro trip. Bali experience in 2018 (better late than never) was absolutely amazing with our leader Mark and fulfilled everything I wanted it to be. Now ending my Sri Lanka Experience with the gorgeous Emma.Q - she has made the last 12 days an unforgettable experience with memories and a special bond that I will treasure. Her knowledge of different locations was great and she kept us safe whilst bringing the energy and humour every day. I will definitely be booking another tour, hopefully won’t leave it 7 years this time!
Anthony S rated Intro Travel 5 stars
a month ago
I've just completed the Bali Experience 12 day tour and it certainly lived up to my expectations. I have to give a special shout-out to the best group leader Annie Roberts. I've been on a number of tours in my time and hands down Annie has been the best! From the first onboarding day Annie makes you feel welcome and part of the group, takes care of all of the logistics, looking after the group (even those who get sick or catch Bali belly 🙈) maintains a high level of energy and positivity, ensures all activities run smoothly and that everyone has a great time, and makes it look easy! The only downside is that she makes a lot of people cry when it's time to say goodbye 😭 🥳🎉

Reviews Summary

The overall sentiment towards Intro Travel is distinctly positive, with reviewers repeatedly describing memorable experiences and well-structured itineraries. Travelers praise group leaders by name, such as Jade, Annie, Katie, Izzy, Zio, Emma.Q, Mark, Tam, Malin, and Adam, citing their professionalism, warmth, and ability to foster camaraderie. There are occasional minor mentions of difficulties like saying goodbye, but no notable criticisms emerged from the reviews.

Common feedback includes appreciation for well-planned logistics, clear pre-departure communication, and a balance of structured activities with free time. Many reviews point to worry-free travel, immersive local experiences, and the opportunity to form lasting friendships. Locations featured in the feedback include Bali, Thailand, Sri Lanka, Vietnam, and Japan, showing the company's geographical reach and consistent delivery across diverse settings.

Overall, Intro Travel has established a strong reputation for delivering organized, enjoyable group tours across multiple international destinations. Repeat bookings, enthusiastic recommendations, and gratitude towards staff reinforce its reliable standing in the global tour operator sector.
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Frequently Asked Questions About Intro Travel

How well organized are Intro Travel tours?

Many reviewers emphasize that Intro Travel tours are very well organized. The company manages all transport, accommodations, activities, and logistics, allowing travelers to enjoy their trips without worrying about planning details.

Do group leaders enhance the experience?

Yes, group leaders are mentioned frequently and positively by name. Reviewers describe them as knowledgeable, caring, and excellent at fostering group dynamics, ensuring that each participant feels included and supported throughout the journey.

Are activities and free time balanced on Intro Travel trips?

Reviews state that itineraries offer a mix of structured group activities and personal free time. This balance allows participants to enjoy local experiences with the group while having time to relax or explore independently.

About Intro Travel

Activities & Tours
Intro Travel is a tour operator providing group travel experiences focused on young solo travelers and small groups. Their core offering is guided itineraries to international destinations such as Bali, Thailand, Sri Lanka, Vietnam, and Japan, combining adventure activities, cultural exploration, and social events. The company offers these services via in-person, escorted group tours.

Operationally, Intro Travel manages all logistical elements including transport, accommodations, and daily activities. The tours are led by trained group leaders who facilitate group bonding, handle pre-trip communication, and adjust itineraries based on participant needs. The workflow balances planned excursions with flexible, independent time, and utilizes group chats or social tools to coordinate participants throughout the trip.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.