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Ideal Electrical Solutions (UK) Ltd logo

Ideal Electrical Solutions Reviews

Rated 4.8 based on 306 Reviews

4-5 Parsons Green Terrace, Edinburgh EH8 7AN

Electricians | Edinburgh

Published on
February 27, 2024
Last updated
August 13, 2024

Reviews Summary

Ideal Electrical Solutions (UK) Ltd is consistently depicted as an efficient, customer-centric company through various customer testimonials. Much praise is directed towards their responsiveness, flexibility in scheduling, and their overall professionalism. Customers often describe their interactions with the company's representatives and engineers as positive, with the staff being personable, informative, and proficient in their work which leaves a mark of reliability and trust. Notably, there is an acknowledgment of the company's transparent pricing and value for money, evident from comments about reasonable costs for essential work. While reviews are predominantly positive, there is an isolated instance of dissatisfaction concerning communication about additional charges, suggesting a potential area for improvement in ensuring that customers are fully aware of the cost structure upfront.
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What Customers Are Saying About Ideal Electrical Solutions?

very efficient and flexible

honest, reassuring and very reasonably priced

beyond reliable

whole process ... was easy

done to a high standard

sorted out our new doorbell

polite, helpful and sorted the problem

always so reliable, courteous and helpful

Communication was great

Trustguide uses AI to extract key phrases from reviews about Ideal Electrical Solutions and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Ideal Electrical Solutions's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ideal Electrical Solutions Ratings

5

As of Based on 306 revies as of Feb 27, 2024

Ideal Electrical Solutions Score

100%

As of Based on 306 revies as of Feb 27, 2024

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Customer Reviews

As of Aug 13, 2024, 306 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Ideal Electrical Solutions's publicly available reviews View source

Anne Scott rated Ideal Electrical Solutions 5 stars
3 weeks ago
This company was very efficient and flexible, attending on the day I requested and keeping me updated about who was coming and roughly when in the am or pm. The engineer was professional and informative and was mindful of working in my home rather than a building site or business. Payment was easy although before the visit as id requested a specific job. I would definitely recommend them
Paul Holmes rated Ideal Electrical Solutions 5 stars
a month ago
Really happy with everything IES provided from start to finish. I had a few issues getting my home market ready and was recommended to them by my estate agent. I was concerned about how much everything was going to cost as the works were essential. However, IES were honest, reassuring and very reasonably priced. Everyone I met with were personable and efficient and I felt well looked after. Highly recommended if you're looking for any electrical help with your home.
Robbie Leeson rated Ideal Electrical Solutions 5 stars
a month ago
I have been a customer of IES for 5+ years now, the folks there are beyond reliable, and I have always been able to turn to them for rapid support whenever I've had electrical faults in my flat. Seriously a 10/10 company with great, courteous, and knowledgeable staff - would recommend unreservedly.

Frequently Asked Questions About Ideal Electrical Solutions

How does Ideal Electrical Solutions ensure transparency in pricing?

Ideal Electrical Solutions typically provides a clear breakdown of costs upfront, as evidenced by customer feedback noting competitive and detailed estimates. Customers are given thorough invoices, helping them understand the financial aspects of their service.

Can I expect Ideal Electrical Solutions to be responsive and flexible with scheduling?

Yes, the company has been noted for its flexibility in attending to customer needs on the requested day, and for keeping clients informed about the timing of engineer visits. They have displayed consistent responsiveness to customer service requests.

What can I expect in terms of customer service when dealing with Ideal Electrical Solutions?

Customers can expect a high level of professionalism, friendliness, and helpfulness from Ideal Electrical Solutions' staff. Engineers are commended for being informative and mindful when working in homes, and customer support is praised for providing clear guidance.

About Ideal Electrical Solutions

Electricians
Multi award winning Ideal Electrical Solutions are electricians who operate in Edinburgh, East Lothian and Midlothian. We are specialists in EICR Tests (Electrical Installation Condition Report), PAT testing, Fire Alarm Testing & Maintenance, Emergency Light Testing, Inspections & Certificates, Energy Performance Certificates (EPCs), Gas Safety Checks & Certificates, Electrical Repairs, Fuse Board Replacements, Smoke Alarm Installation and EV Charger installation. We are open 5 days a week and can work out of hours when requested. We are proud of our excellent customer ratings for our landlord certification and installation on Edinburgh Trusted Trader. We have a great office team who are ready to advise and assist, call IES today.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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