Houston, TX
Printing Companies
H Town Printing & Bindery Services
H Town Printing & Bindery Services

H Town Printing & Bindery Services Reviews Summary

Printing Companies | Houston, TX

What do customers say about H Town Printing & Bindery Services?

As of Feb 19, 2024, 133 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 19, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

H Town Printing & Bindery Services's customer reviews analysis

The reputation of H Town Printing & Bindery Services presents a mixed picture according to the customer feedback. The company has received both highly positive and notably negative reviews. On one hand, several customers have praised the company for its responsiveness, quick turnaround times, and ability to handle a variety of printing needs, including flyers, banners, and specialized items like children's books and graduation invites. Users are satisfied with the quality, particularly highlighting instances where the final products exceeded expectations or where bespoke service was provided efficiently. On the other hand, there are serious concerns about quality control, with issues such as improperly cut and printed materials, incorrect paper weight, and severely distorted colors being reported. The response to these quality issues seems to involve poor customer service, including unresponsiveness and dismissive behavior, which exacerbates the negative experiences. A distinct dichotomy can be observed between high praise for individual experiences and frustration from discrepancies in product quality and customer service.

Positive Feedback

Positive feedback for H Town Printing & Bindery Services focuses on their exceptional customer service, with staff being described as friendly, helpful, and quick to address problems. The ease of working with the company and their ability to understand and realize the customer's vision at an affordable price is also commended. Rapid turnaround times, sometimes as short as 48 hours, are highly valued by customers in need of timely service. The variety and quality of printed material, from children's books to brochures and banners, have been noted, with some consumers expressing satisfaction and loyalty, willing to refer others based on their positive experiences. Moreover, interactions with specific staff members show that there is a capacity for excellent, personalized service within the company.

Concerns and Threads

The negative aspects of customer feedback primarily revolve around product quality and customer service. Issues such as flyers being cut and printed badly, incorrect paper quality being used, and colors on marketing materials being distorted are recurrent. The mishandling of such quality issues is a significant concern, with customers experiencing unprofessional customer service. Problems include rudeness, dismissiveness, and avoidance, with instances of failing to answer calls or resolve reprinting issues effectively. This has led to customers seeking chargebacks through their credit card companies due to unresolved disputes, impacting the company's trustworthiness among some segments of its clientele.

Frequently asked questions about H Town Printing & Bindery Services

What is the turnaround time for a typical printing job at H Town Printing & Bindery Services?

While specific turnaround times can vary based on the complexity and volume of the job, H Town Printing & Bindery Services has been noted for rapid services, with some jobs completed in as little as 48 hours.

Does H Town Printing & Bindery Services offer reprints or refunds for quality issues?

According to customer reviews, H Town Printing & Bindery Services has been willing to reprint materials if there are quality issues; however, the satisfaction with the resolution of such issues varies among customers.

Can I get assistance with custom designs at H Town Printing & Bindery Services?

Yes, many customers have reported that the staff at H Town Printing & Bindery Services is helpful at bringing visions to life and managing custom design orders effectively.

Recent customer reviews and testimonials for H Town Printing & Bindery Services

H Town Printing & Bindery Services
Daniel Garnier
2 months ago
I do not leave reviews often but we ordered 6 sets of 100lb Gloss Text Flyers 250 each quantity, and we picked up badly cut, badly printed flyers and 80lb instead of 100lb. I understand things happen so we kindly returned them and they said they would re print, after a few days we went back and picked up worse printed flyers, cut just as bad so I went back again and then she asked me to leave the flyers there and they would be printed the next day.. that was almost two weeks ago, now they are dodging our calls and not picking up. We will be doing a charge back on these and advise you to not do business with them
H Town Printing & Bindery Services
Kendra thomas
9 months ago
I use this company to print my children’s books as well as banners and I have had nothing but positive experiences l. If there are any issues they fix them! The customer service is amazing! They we friendly and helpful!
H Town Printing & Bindery Services
Abby Kotun
3 years ago
Lan Manuel has helped two non-profits I work with with their printing needs for quite some time now. We were happy to find him because he is responsive, quick, and does a variety of printing. He has helped with printing flyers, step and repeat banners, pop-up banners, and posters, among others. Great quality. Happy to recommend!
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About H Town Printing & Bindery Services

Printing Companies

When your business needs quality prints, enjoy a distinctly human approach with H Town Printing and Bindery Inc. Our print shop in Houston, TX, believes in excellence not just in our printed materials but in our service as well. For us, people come before profits. Whether you need printing services like retractable banners, brochure printing, custom printing, business card printing, canvas prints, book printing, or even spot UV coating services, our commercial printer is ready to exceed your expectations.Besides Printing services, H Town Printing and Bindery Services, providing Binding or Bindery Services also like Book binding.And we do so with highly competitive prices. Contact us today for a quote! Same-day service is available!