Gold'S Gym

Gold'S Gym Reviews Summary

Rated 3.5 Star based on 591 Reviews

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Overall Rating
3.5
/5
591
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Published on
March 15, 2024
Last updated
March 15, 2024

What do customers think about Gold'S Gym?

The overall reputation of Gold's Gym, as observed from recent customer reviews, appears to be mixed with a significant lean towards negative experiences. A common theme that emerges is the incongruity between the quality of facilities and the effectiveness of the management. Issues such as untruthful sales practices, cleaning during peak hours that disrupts workouts and poses safety risks, and overcrowding are frequently mentioned. The reviews also highlight systemic customer service problems, including staff rudeness and indifference, particularly concerning contract transparency and membership cancellation processes. The consistent complaints of deceitfulness in contract negotiations, hazardous cleaning practices, and overcrowding suggest operational challenges that tarnish customer experience and the gym's image.

Positive Feedback

Some customers have praised Gold's Gym for providing good facilities and equipment relative to the cost of membership, creating a serious fitness environment conducive to staying focused. Individual reviews noted a positive atmosphere fostered by the presence of serious fitness enthusiasts, which can be a strong motivation factor for gym goers. Moreover, certain members have recognized the cleanliness of specific areas such as the cardio floor and locker rooms, and they've expressed satisfaction with the physical layout of the gym and the presence of a welcoming front desk staff on occasion.

Concerns and Threads

Key negative aspects surfacing from customer feedback stress issues like deceptive sales tactics promising benefits not received and charging accounts contrary to agreement terms. Safety concerns due to cleaning during peak hours, as well as hygiene issues with unclean equipment also stand out. Members express frustration over crowded conditions and insufficient quantity of popular gym equipment. Compounding these are customer service complaints including difficulty in membership cancellation, unresponsiveness to complaints, and discourtesy from staff, which cumulatively contribute to a sense of negligence and a lack of accountability from management.

Frequently asked questions about Gold'S Gym

Is there a trial period or satisfaction guarantee offered by Gold's Gym?

While satisfaction guarantee policies can vary by location, it's advisable to clarify trial periods or satisfaction guarantees with the gym prior to signing a contract. Ensure that any promotional offers are explicitly detailed in writing to avoid future misunderstandings.

Does Gold's Gym have a peak hour policy to ensure the availability of equipment?

Gold's Gym may experience high levels of traffic during peak hours, resulting in possible waiting times for equipment. While no specific policy is mentioned in the reviews, it is suggested to inquire directly with the gym about how they manage peak traffic and equipment availability.

What is Gold's Gym's policy on membership cancellation?

The cancellation process may be complex, with several customer reviews pointing to difficulties. It's crucial to understand the membership cancellation policy thoroughly when signing up, and to obtain all necessary contact information for the appropriate channels in case you need to cancel your membership in the future.

What are customers saying about Gold'S Gym

Gold'S Gym
Политика Игры
1-Star
a month ago
Lies, lies, lies!!! This is the worst gym service I've ever seen. The staff deceived me three times. When signing the contract, I asked if I would have a free month, as advertised, because I referred a friend who also signed up. The sales manager said I would have a free month the following month. In the next month, the gym deducted money from my account. When I came to the gym in the second month, I asked why they charged me. The staff said I would get the next month for free – it was the third month. It seemed strange, but I didn't want to upset the receptionists, so I said okay. In the third month, the gym charged me again! I hate being lied to!!! Today, I came to the gym and asked to talk to the manager and know the name of the person who signed my contract. The staff denied me a conversation with the manager and didn't disclose the name of the sales manager who handled my contract. I get the impression that all they care about is money, and they will do anything as long as you keep paying. I am upset and will probably look for another gym. Before going to this gym and purchasing a membership, think twice, as they might deceive you! Read agreements in writing because the sales manager will likely deceive you, and it will ruin your mood later on.
Gold'S Gym
Chris Medeiros
1-Star
4 months ago
Great facilities, poorly run. Management has instituted the baffling policy of having the gym cleaned in the middle of busy gym hours. I was in the middle of my squats today and suddenly i have someone jabbing a vacuum at my feet. Extension cords like tripwires across walkways. Vacuuming upstairs raining dust on members below. Not only is this unnecessary, it's dangerous to distract people moving weight. Surely, SURELY, cleaning before and after gym hours is sufficient, which avoids not only interrupting your members workouts, but also endangering them
Gold'S Gym
avital v
1-Star
3 months ago
great gym! it feels like a serious environment for working out. easy to stay focused, and looking around and seeing serious fitness enthusiasts around me keeps me motivated. it’s a welcoming atmosphere with good customer service and it’s a clean facility. i feel great about being a member here.
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About Gold'S Gym

Gyms
At Gold's Gym SoCal, our mission is to be the premier fitness destination in Hollywood. We're dedicated to enhancing the health and well-being of our community through an array of offerings. Experience excellence with our state-of-the-art equipment and extensive free weight section, join fitness classes led by top-tier instructors or work one-on-one with accredited personal trainers. Our commitment - We'll support you in achieving your fitness aspirations, whether it's weight loss, boosting cardiovascular endurance, building muscle, injury prevention, or injury recovery. Discover why we're renowned as the World's Best Gym! We offer competitive membership rates, month-to-month options, and convenient trial passes.
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