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Gold'S Gym Reviews

Rated 3.5 based on 591 Reviews

Gyms in Los Angeles

1016 Cole Ave, Hollywood, CA 90038, United States

Published on
March 15, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Gold'S Gym's customers had a positive experience.

Positive
70%
Neutral
Negative

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Gold'S Gym?

Trustguide extracts key phrases from reviews about Gold'S Gym and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 591 customers have reviewed this business and rated it 3.5 Star out of 5. Trustguide conducted an in-depth analysis of Gold'S Gym's publicly available reviews View source

Политика Игры rated Gold'S Gym 1 stars
a month ago
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Lies, lies, lies!!! This is the worst gym service I've ever seen. The staff deceived me three times. When signing the contract, I asked if I would have a free month, as advertised, because I referred a friend who also signed up. The sales manager said I would have a free month the following month. In the next month, the gym deducted money from my account. When I came to the gym in the second month, I asked why they charged me. The staff said I would get the next month for free – it was the third month. It seemed strange, but I didn't want to upset the receptionists, so I said okay. In the third month, the gym charged me again! I hate being lied to!!! Today, I came to the gym and asked to talk to the manager and know the name of the person who signed my contract. The staff denied me a conversation with the manager and didn't disclose the name of the sales manager who handled my contract. I get the impression that all they care about is money, and they will do anything as long as you keep paying. I am upset and will probably look for another gym. Before going to this gym and purchasing a membership, think twice, as they might deceive you! Read agreements in writing because the sales manager will likely deceive you, and it will ruin your mood later on.
Chris Medeiros rated Gold'S Gym 1 stars
4 months ago
Great facilities, poorly run. Management has instituted the baffling policy of having the gym cleaned in the middle of busy gym hours. I was in the middle of my squats today and suddenly i have someone jabbing a vacuum at my feet. Extension cords like tripwires across walkways. Vacuuming upstairs raining dust on members below. Not only is this unnecessary, it's dangerous to distract people moving weight. Surely, SURELY, cleaning before and after gym hours is sufficient, which avoids not only interrupting your members workouts, but also endangering them
avital v rated Gold'S Gym 1 stars
4 months ago
great gym! it feels like a serious environment for working out. easy to stay focused, and looking around and seeing serious fitness enthusiasts around me keeps me motivated. it’s a welcoming atmosphere with good customer service and it’s a clean facility. i feel great about being a member here.

Reviews Summary

The overall reputation of Gold's Gym, as observed from recent customer reviews, appears to be mixed with a significant lean towards negative experiences. A common theme that emerges is the incongruity between the quality of facilities and the effectiveness of the management. Issues such as untruthful sales practices, cleaning during peak hours that disrupts workouts and poses safety risks, and overcrowding are frequently mentioned. The reviews also highlight systemic customer service problems, including staff rudeness and indifference, particularly concerning contract transparency and membership cancellation processes. The consistent complaints of deceitfulness in contract negotiations, hazardous cleaning practices, and overcrowding suggest operational challenges that tarnish customer experience and the gym's image.
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Frequently Asked Questions About Gold'S Gym

Is there a trial period or satisfaction guarantee offered by Gold's Gym?

While satisfaction guarantee policies can vary by location, it's advisable to clarify trial periods or satisfaction guarantees with the gym prior to signing a contract. Ensure that any promotional offers are explicitly detailed in writing to avoid future misunderstandings.

Does Gold's Gym have a peak hour policy to ensure the availability of equipment?

Gold's Gym may experience high levels of traffic during peak hours, resulting in possible waiting times for equipment. While no specific policy is mentioned in the reviews, it is suggested to inquire directly with the gym about how they manage peak traffic and equipment availability.

What is Gold's Gym's policy on membership cancellation?

The cancellation process may be complex, with several customer reviews pointing to difficulties. It's crucial to understand the membership cancellation policy thoroughly when signing up, and to obtain all necessary contact information for the appropriate channels in case you need to cancel your membership in the future.

About Gold'S Gym

Gyms
At Gold's Gym SoCal, our mission is to be the premier fitness destination in Hollywood. We're dedicated to enhancing the health and well-being of our community through an array of offerings. Experience excellence with our state-of-the-art equipment and extensive free weight section, join fitness classes led by top-tier instructors or work one-on-one with accredited personal trainers. Our commitment - We'll support you in achieving your fitness aspirations, whether it's weight loss, boosting cardiovascular endurance, building muscle, injury prevention, or injury recovery. Discover why we're renowned as the World's Best Gym! We offer competitive membership rates, month-to-month options, and convenient trial passes.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.