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Freedom Boat Club

Freedom Boat Club Reviews Summary

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Activities & Tours | US

2315 Beach Blvd, Jacksonville Beach, FL 32250, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Freedom Boat Club?

As of Mar 13, 2024, 43 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Freedom Boat Club's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 18, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Freedom Boat Club's customers had a positive experience.

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Freedom Boat Club

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Freedom Boat Club's customer reviews analysis

Analyzing the user reviews for Freedom Boat Club reveals a predominantly positive reputation, underscored by frequent commendations for both the quality of the customer service and the convenience offered by the club. Customers express a deep appreciation for the ability to enjoy boating without the usual ownership responsibilities, with particular praise directed towards the accessible and friendly staff at multiple locations. Training provided by the club is seen as a valuable asset, enhancing safety and confidence for members on the water. Furthermore, the condition and cleanliness of the boats, along with the availability of a variety of boat types, appear to significantly contribute to the overall customer experience. While satisfaction levels are noticeably high, there is a recurring concern regarding the increasing difficulty in reserving boats, which suggests that the demand for the club's services is at times outstripping the supply of available boats.

Positive Feedback

Freedom Boat Club has garnered effusive praise from its members, with the club's ability to elevate the boating experience being a consistent highlight in customer feedback. The standout positive aspects include the exceptional customer service, as the staff across various locations are lauded for their helpfulness, expertise, and cheerful demeanor. Training services are also highly valued, with the club's commitment to member safety and knowledge enhancement being well appreciated. The reciprocal use of boats across different locations, including international options, is a feature that enhances the desirability of the club membership. Additionally, the maintenance, cleanliness, and variety of boats available also receive high marks, ensuring members can enjoy diverse boating activities and experiences to the fullest extent.

Concerns and Threads

Despite the wealth of positive feedback, there is a notable area of concern that emerges from the reviews of Freedom Boat Club. Members have begun to experience challenges in reserving boats, indicating that the current fleet size may not be adequately meeting the membership demand. With reports of increasing difficulty in securing a reservation, the club might need to consider expanding its fleet or reviewing its reservation system to ensure that members don't face disappointment. The difficulty in boat availability, albeit a singular complaint amidst a sea of positives, could impact the club’s reputation if not addressed promptly and effectively.

Frequently asked questions about Freedom Boat Club

What training opportunities does Freedom Boat Club offer?

Freedom Boat Club provides its members with fantastic, highly experienced training staff. This ensures that members have the skills and knowledge needed for a safe and enjoyable boating experience.

Can members use boats from different Freedom Boat Club locations?

Yes, as part of the membership, individuals have the opportunity to use boats from other Freedom locations around the country and even overseas, adding significant value and flexibility to the boating experience.

Is there a problem with boat availability for members?

Some members have expressed concerns about the difficulty in reserving boats at times. This suggests that during peak periods or at certain locations, the demand for boats may exceed the supply, which the club may need to address.

Recent customer reviews and testimonials for Freedom Boat Club

Freedom Boat Club
Klara Permenter
5-Star
5 months ago
We love Lisa and Freedom Boatclub. We have been members for over 3 years and love to take out our friends to boat around the river, tube, waterski and watch the dolphins. Best thing we have to fully enjoy Florida life.
Freedom Boat Club
Mark Smith
5-Star
5 months ago
We've been members of the Jacksonville club for two years. We use all three locations but Jacksonville Beach most often. This is a PERFECT opportunity for you to boat without owning one, plus comes with so many advantages over ownership. One of the biggest things you'll get is training. Fantastic, highly experienced training staff. And the dock staff who assists you on and off the boats are truly experts at customer service and so is everyone you'll encounter in the club headquarters. We boat often and drive from the center of the state (Gainesville) to do it. Worth every penny. Then there's the opportunity you have to use boats from other Freedom locations around the country and even overseas. Too many good things to list. Just do this if you want the best way to boat. Some of the best money I've spent in my life.
Freedom Boat Club
Sara Rines
5-Star
2 months ago
Two hours on the ICW was exhilarating! The boat was amazing and the staff outgoing and lovely. Two bald eagle sightings!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
43
reviews
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