FHIA Remodeling - South Florida Reviews

I had an impact entry door installed last February 2024. The installers came out six times to try to install properly. The door would not close properly and had play and was offset/not even. The door failed inspection. Finally, in mid May 2024, a manager of operations came out and admitted that the door had not been installed properly and that he would have a new frame ordered. The field manager had told me I would be given a partial refund due to the inconvenience, which I never received. At the end of May 2024, a new door frame was reinstalled and the top of the door still had light coming through the top and water when a rainstorm occurred and still does. Wind, heat, cold and bugs come through the top where light can be seen. The hinges are offset/the door has play, and the parts of the lock began rusting last September 2024. I called repeatedly (every 2 weeks) to have someone come back out and finally last November 2024 someone from service came out and tried to fix it and agreed that there were issues and that he would let the manager in Orlando know. No one called me back or emailed me until I demanded to speak to a manager again in December 2024. Finally, the Operations Manager called me in January 2025 and said that the inspection was completed. I found out that the inspection was closed with no inspection done. I informed him that the door is still not installed properly and that I would like a refund and will give them the door back. He told me that he would talk to his field manager and get back to me, but he never did. I followed up with emails and there were no responses from the operations manager. I called again last week and was told that someone would call me back, but no one did. I have requested my money back since the door has never been installed properly and it has been almost a year since the original installation. There are times I call customer service and I am on hold for 30 minutes. Today I was on the phone for over an hour and on hold for 40 minutes waiting to speak to someone in Orlando. I am told that I will get a callback from the field manager, Sebastian either today or tomorrow.

First, I'm not a paid reviewer. Second, as much as the quality of windows and doors were, Installation was paramount. My most sincere gratitude to Ozzie and his Team Sonny, Franco and Rene. I am over the moon with the time and attention given to the Installation work. Professionals, Respectful to the property and my family, Clear communication before, during and at the end of the project. And...and...Wow!!!, clean!! These guys set up mini-enclosed spaces to mitigate dust and debris in every room, bathroom, garage. Like little hazmat areas. See the pic. CWS windows rock...but the Installation experience was stellar. Very happy customer...