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Edinburgh Roofing Services Ltd.
Edinburgh Roofing Services Ltd.

Edinburgh Roofing Services Ltd. Reviews Summary

Roofing Contractors | Edinburgh

What do customers say about Edinburgh Roofing Services Ltd.?

As of Feb 25, 2024, 432 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 25, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
432
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Edinburgh Roofing Services Ltd.'s customer reviews analysis

Edinburgh Roofing Services appears to maintain a solid reputation characterized by professionalism, responsiveness, and trustworthiness according to recent customer reviews. The company’s efficient communication and prompt, detail-oriented approach to roofing issues, including the use of drone technology, have strongly influenced customers' overall satisfaction. Recurring commentary commends the honesty of the service — noticeably, when Steven, presumably a key figure in the company, advised against unnecessary work in favor of simple and effective solutions. The trend of executing projects within agreed timelines, and ensuring cleanliness thereafter, underscores the firm's dedication to customer experience. On occasion, additional issues were discovered during the repair process, but even these were immediately addressed, creating an impression of a proactive, problem-solving service orientation.

Positive Feedback

The most striking positive aspects of Edinburgh Roofing Services, as reflected in current reviews, are their prompt responses to customer inquiries, the high degree of professionalism displayed by Steven and his team, and the innovative use of drone technology for roof inspections. Clients repeatedly praise the clear, communicative nature of the interactions, from detailed estimates to thorough explanations of work needed. Feedback indicates an appreciation for the team's reliability to carry out work on schedule, often exceeding expectations by working under unfavorable conditions. Noteworthy points include the absence of sales pressure, the adept handling of unforeseen complications during repairs, and the long-term customer satisfaction with the provided solutions. The consistency in positive experiences, even with repeated service use, leads to strong recommendations and positions Edinburgh Roofing Services favorably in terms of quality of work, customer service, and value.

Concerns and Threads

Based on the reviews provided, there are minimal to no explicitly negative customer experiences with Edinburgh Roofing Services. All available feedback is overwhelmingly positive, and no recurring themes of dissatisfaction or specific issues with the company's service quality, professionalism, or business practices are evident. It should be noted, however, that the absence of negative feedback in the presented sample may not fully represent all customer experiences and the company's overall reputation would benefit from a broader analysis incorporating a more diverse range of reviews, including any critical perspectives.

Frequently asked questions about Edinburgh Roofing Services Ltd.

What sets Edinburgh Roofing Services apart from other roofing companies?

According to recent reviews, their use of innovative drone technology for accurate roof assessments, responsiveness and timely execution of services, and an honest and professional approach without pressuring customers into unnecessary work distinguishes Edinburgh Roofing Services from competitors.

Can I trust Edinburgh Roofing Services to handle unexpected issues during roof repairs?

Customer feedback suggests that Edinburgh Roofing Services is adept at handling unforeseen complications during repairs. They are reported to communicate clearly about any additional issues and deal with them promptly.

Are the costs for Edinburgh Roofing Services' work reasonable?

Reviewers have consistently noted that the pricing offered by Edinburgh Roofing Services is fair, with many stating that the quality of work received represented good value for the money spent.

Recent customer reviews and testimonials for Edinburgh Roofing Services Ltd.

Edinburgh Roofing Services Ltd.
Heather McKay
5-Star
a month ago
A very professional and responsive company I wouldn’t hesitate to recommend to others and engage in future work. Following a review of our property and what was concluded to be condensation, Steven recommended no works required, only heating and ventilation which has already resolved the problem. First class advice, honesty and professionalism for which I was extremely grateful!
Edinburgh Roofing Services Ltd.
Magnus Deuling
5-Star
2 weeks ago
I have only but positive praise for Edinburgh Roofing Services, I was very impressed with their responsiveness and professionalism with all our communications. Steven carried out a full and detailed drone survey for our estimate which was super detailed and helpful in understanding works needing to be carried out. The works were completed quickly, on budget, and the site left clean and tidy afterwards. I would highly recommend.
Edinburgh Roofing Services Ltd.
Sine Greatorex
5-Star
4 days ago
Edinburgh Roofing Services responded promptly to our email enquiry. Steven assessed the storm damage using a drone and sent us clearly annotated photos of the roof. The work was carried out 3 days later. Excellent service. Thank you!
Read all reviews

About Edinburgh Roofing Services Ltd.

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