This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Ecco Pizzeria?
As of Mar 14, 2024, 856 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Ecco Pizzeria's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Mar 14, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
March 14, 2024
Last updated
March 14, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Ecco Pizzeria's customers had a positive experience.
As of Mar 14, 2024, 856 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Ecco Pizzeria's overall company reputation from recent customer reviews presents a mixed picture. Positive experiences are frequently characterized by high-quality ingredients, friendly staff, and commendable adherence to dietary restrictions such as gluten-free options. On the other hand, recurring issues with service and food preparation undermine the company's standing. The restaurant has been reported to struggle with timely service, instances of under-trained staff, and inconsistency in meal quality—ranging from very bland and dry pizzas to undercooked and soggy dishes. Moreover, advertised menu items, such as the pomegranate sauce on the Istanbul pizza, are reportedly missing or inaccurately described causing disappointment. An evident trend is noticeable in variable customer experiences, suggesting operational inconsistencies or potential oversight in kitchen and staff management.
Positive Feedback
When assessing the positive attributes of Ecco Pizzeria through customer reviews, several recurrent aspects generate favorable impressions. Patrons often highlight the quality of food, particularly noting the high-quality ingredients and specialized options like the best gluten-free pizza base some have tried. Customer service is frequently praised where staff interaction is mentioned as friendly and helpful, with specific commendations to the welcoming nature of certain staff members. Dietary accommodations are appreciated, with explicit mentions of satisfactory gluten-free provisions. Additionally, the atmosphere of the pizzeria, including aspects like the decor and the choice to serve ice on a plate, contributes positively to the dining experience. The restaurant's gluten-free options and the ability to cater to vegetarians positively impact customer sentiment.
Concerns and Threads
The negative feedback for Ecco Pizzeria points to several recurrent areas of concern that detract from the customer experience. Complaints of food quality are frequent, with multiple instances of undercooked, bland or incorrectly described menu items—a notable deviation from expectations set by the menu descriptions and photos. In particular, complaints of missing ingredients, such as pomegranate sauce or macaroni in the chips, indicate a disparity between advertised and served food. Service-related issues are also a common thread; staff shortages leading to slow service times and the necessity for customers to repeatedly request basic items like water are criticisms reflective of operational shortcomings. The experience seems to fluctuate dramatically with even loyal customers reporting progressively worsening visits, indicating possible systemic issues within the restaurant's management or staff training protocols.
Frequently asked questions about Ecco Pizzeria
Does Ecco Pizzeria offer gluten-free options?
Yes, Ecco Pizzeria offers gluten-free pizza options, and customers have praised the quality of their gluten-free pizza base.
Can the restaurant accommodate dietary restrictions?
The restaurant caters to dietary restrictions, including gluten-free and vegetarian options, ensuring guests with specific needs can enjoy their meals without issue.
Is there parking available near Ecco Pizzeria?
There is a parking lot nearby the restaurant where rates apply, offering a convenient option for those who drive to Ecco Pizzeria.
Recent customer reviews and testimonials for Ecco Pizzeria
S M
1-Star
6 months ago
Found the pizza very bland and one of our pizzas was very dry. The Istanbul pizza was meant to have pomegranate sauce and a garlic parsley sauce with tomato base - none of these items were on the pizza as shown in the photo. Chicken wings had no flavour. Chips were meant to have Macaroni cheese but no macaroni added, however saying that the chips were the highlight of our meal. Really disappointing given the fact we looked at the largely positive Google reviews before ordering. Wouldn't return or recommend.
liam sheahan
1-Star
10 months ago
ECCO pizzeria... Where did it all go wrong? Super soggy sauce on top of a raw dough base (as can be seen in pictures, box was soaking wet) plus hardly any mozzarella, I normally save some for the next day. But this was awful and went straight in the bin. I've saved a sample to show how undercooked it was, disappointing to say the very least. Please let me know what can be done!
Charles
1-Star
9 months ago
Delicious food (best gluten free pizza base I've tried) but service was very poor. Took a long time and we had to ask twice for almost everything.
Not the fault of the waiter, he was one poor bloke on his own trying to serve 10 full tables simultaneously. The restaurant needs to hire more servers to improve the experience because I don't know how they expect 1 person to handle so much.
They also serve Ice on a plate which I thought was really cool
Dietary restrictions: Pizza can be gluten free + the chicken wings
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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