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Drayton Manor Resort Reviews

Rated 4.3 based on 20086 Reviews

Activities & Tours in Tamworth

Drayton Manor Dr, Fazeley, Drayton Bassett, Tamworth B78 3TW

Published on
August 13, 2025
Last updated
August 13, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Drayton Manor Resort's customers had a positive experience.

Positive
70%
Neutral
20%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Drayton Manor Resort?

we still had an amazing time

Staff were amazing and so helpful

fantastic time

enjoyed all the rides

lovely family friendly experience

I can’t help but go 2-3 times a year 😂😂😂.

All of the staff we spoke to were friendly

Most definitely will be returning

very friendly and helpful

always fun

Trustguide extracts key phrases from reviews about Drayton Manor Resort and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 13, 2025, 20086 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Drayton Manor Resort's publicly available reviews View source

Kelly Holt rated Drayton Manor Resort 5 stars
a week ago
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I did the stay and play offer for myself and my son. We had a free room upgrade when we arrived which was lovely. Included in our stay were two days entry to the park, fast track passes for rides, free parking and breakfast. Friendly helpful staff, clean and comfortable rooms. The park itself was tidy. Wait times for some rides were long, especially The Wave! Took ages for them to load the trains , giving half the train to fast track and half to regular waiting customers, just felt wrong considering how long we were waiting. Great for younger children with the Thomas land. My son is 17 and we still had an amazing time.
Sarah Lee rated Drayton Manor Resort 5 stars
5 days ago
We upgraded to a Thomas room. It was so worth it. Room was so spacious and my son loved it. It had a smart TV on every bed within the bunk bed. However the main TV had no Netflix etc. Ask for a bath mat if your room has a bath as its quiet slippy. Staff were amazing and so helpful especially JOSH who had the nicest manner and was super helpful and amazing at his job. He deserves a money raise!!! Food was amazing and they had plenty of gluten free options.
bonnie Chan rated Drayton Manor Resort 5 stars
5 days ago
As a first-time visitor to Drayton Manor, I genuinely had a fantastic time! I spent two days and one night there, and the park has a great variety of rides – from adrenaline-pumping roller coasters to family-friendly attractions. Some of the rides really got my heart racing, making it a paradise for thrill-seekers! However, there was a small incident that left me a bit uncomfortable. I went to the Chicken Diner to buy some chicken bites, but perhaps because of my accent, I had to repeat my order three times, and the staff still didn't seem to understand. In the end, I had to show them a photo before they finally got it. After that, they started laughing, and it felt like they might have been laughing at my pronunciation, which made me quite self-conscious. I ended up eating my food near the entrance instead. Later, I asked my British friends who were with me, and they all said my pronunciation was perfectly fine, which made the whole situation even more frustrating. Apart from this little incident, the rest of my experience was great. The food was tasty, with plenty of options to choose from. Overall, it was a good trip, but this small moment did put a bit of a damper on my mood. I hope for a friendlier experience next time!

Reviews Summary

Overall, customer sentiment toward Drayton Manor theme park is largely positive with visitors frequently mentioning enjoyable experiences for both families and thrill-seekers. Reviewers consistently note friendly, helpful staff, well-maintained grounds, and a wide selection of rides appropriate for all ages. Some criticisms appear regarding long wait times, slow ride operations, and minor incidents with specific staff interactions or ride downtimes.

The most frequent themes include praise for staff members such as Josh, positive feedback on attractions like Thomas Land, Gold Rush, and The Wave, and satisfaction with food options, especially those catering to dietary needs. Guests also appreciate the ease of access for individuals with additional needs and value features such as clean facilities, fast-track passes, and special offers. Common complaints involve slow queue management, occasional ride breakdowns, and additional costs for items like condiments or upgraded services.

Based on reviewer feedback, Drayton Manor is regarded as a reliable and popular destination for families in the UK. Repeat visits and the purchase of annual passes reflect strong customer trust and a consistent ability to deliver a fun, accommodating day out, although operational improvements could further enhance the experience, particularly during peak times.
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Frequently Asked Questions About Drayton Manor Resort

Are Drayton Manor staff friendly and helpful?

Yes, several reviews describe Drayton Manor staff as friendly, helpful, and accommodating. Guests note interactions with team members that went above expectations and mention specific positive encounters, suggesting good staff training and service.

Is Drayton Manor suitable for all age groups?

Yes, the park features a variety of attractions, with areas such as Thomas Land for young children, family-friendly rides, and more intense roller coasters. Multiple reviewers highlight the park's appeal to both younger and older visitors.

What access arrangements are available for guests with additional needs?

Drayton Manor offers an Easy Access wristband system for guests with additional needs. With appropriate documentation, such as a Nimbus card, these guests can access attractions with fewer restrictions and without complicated time sheets.

About Drayton Manor Resort

Activities & Tours
Drayton Manor is a theme park offering a wide range of amusement rides, family-friendly attractions, and themed areas such as Thomas Land. The company also provides accommodation options, onsite dining, and seasonal promotions, catering to families, tourists, and thrill-seekers looking for entertainment in a park setting.

The company operates with a structured admission system, incorporating ticketed entry, fast-track passes, and accessibility programs. Food services, dedicated staff for ride operations, and maintenance teams are integral to daily park management. Drayton Manor’s offerings include ride access scheduling, annual passes, and facilities for guests with additional needs.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.