Dean Mccathie Painters and Decorators Ltd. generally bears a strong reputation, with clients praising their professionalism, punctuality, and the quality of work provided. Majority of the feedback underlines the company's commitment to high standards in their services, including thorough preparation and neat finishing. The company's team, particularly Dean and Sam, are often highlighted for their politeness, efficiency, and attention to detail. While customers note that the services provided may come at a premium price, their reviews suggest that the quality and additional services offered justify the cost. However, there are instances of reliability concerns as noted in a review where appointments were missed and communications fell short. This isolated occurrence does suggest that while the company generally maintains a high standard of service, there could be room for improvements in their scheduling and customer communication processes.
Reviews for Dean Mccathie Painters and Decorators Ltd. commend the company on several aspects of their service delivery. Customers are impressed with the level of professionalism, the quality of work, and the additional services provided without extra charge. Clients highlight how team members, including the owner, display politeness, and diligence, ensuring a hassle-free experience from start to finish. Another significant positive is the company's attention to detail, with several reviews emphasizing their meticulous approach to tasks like cabinet painting, door painting, and extensive exterior work. The company's strength in promptness and cleanliness during jobs is also well-received, with special mentions of how the team ensures the work site is tidy post-completion. Clients are reassured by the practice of honoring quoted prices, and the ability of the team to stick to schedules is deemed a notable positive trait.
While the bulk of the customer feedback for Dean Mccathie Painters and Decorators Ltd. is positive, there is a negative aspect that stands out in the reviews. One of the reviews reveals an instance of poor reliability and customer service, where appointments for quotations were missed on more than one occasion, with follow-up communication left unaddressed as well. This paints a picture of potential oversights in the company's scheduling system or a lapse in communication processes. Such incidents can have a detrimental effect on customer experience and the company's reputation, especially if they recur. While this does seem to be an isolated event, it is noteworthy as a point of concern for potential customers. Ensuring consistent communication and honoring scheduled appointments is vital for maintaining trust and satisfying customer expectations.
Dean Mccathie Painters and Decorators Ltd. offer a wide variety of services, including interior and exterior painting, cabinet and door painting, metal painting, water damage repair, drywall painting, siding painting, specialty design painting, wallpaper hanging, furniture painting, wallpaper removal, wood varnishing, and wood painting.
Customers have repeatedly mentioned that the price quoted by Dean Mccathie Painters and Decorators Ltd. is the price they paid, with some even mentioning that extra work was done without additional charges. This suggests that the company adheres to the quoted prices, though individual experiences may vary.
According to customer reviews, the company handles any issues promptly and efficiently. In cases where clients have identified parts of the service that needed adjustments, the team attended to the concerns quickly to ensure customer satisfaction. Follow-ups and touch-ups appear to be part of their commitment to quality service.
Local friendly painting and decorating company operating through edinburgh, the lothians, fife and the scottish borders.We are a family run business whom pride ourselfs on reputation, customer satisfaction and producing high quality affordable work.We are friendly fully qualified clean proffesional fully insured.
