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Dean Mccathie Painter & Decorator

Dean Mccathie Painter & Decorator Reviews Summary

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Painters & Decorators | Edinburgh

189 Causewayside, Edinburgh EH9 1PN

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Dean Mccathie Painter & Decorator?

As of Mar 13, 2024, 174 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Dean Mccathie Painter & Decorator's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 21, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Dean Mccathie Painter & Decorator's customers had a positive experience.

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Dean Mccathie Painter & Decorator

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Dean Mccathie Painter & Decorator's customer reviews analysis

Dean Mccathie Painters and Decorators Ltd. generally bears a strong reputation, with clients praising their professionalism, punctuality, and the quality of work provided. Majority of the feedback underlines the company's commitment to high standards in their services, including thorough preparation and neat finishing. The company's team, particularly Dean and Sam, are often highlighted for their politeness, efficiency, and attention to detail. While customers note that the services provided may come at a premium price, their reviews suggest that the quality and additional services offered justify the cost. However, there are instances of reliability concerns as noted in a review where appointments were missed and communications fell short. This isolated occurrence does suggest that while the company generally maintains a high standard of service, there could be room for improvements in their scheduling and customer communication processes.

Positive Feedback

Reviews for Dean Mccathie Painters and Decorators Ltd. commend the company on several aspects of their service delivery. Customers are impressed with the level of professionalism, the quality of work, and the additional services provided without extra charge. Clients highlight how team members, including the owner, display politeness, and diligence, ensuring a hassle-free experience from start to finish. Another significant positive is the company's attention to detail, with several reviews emphasizing their meticulous approach to tasks like cabinet painting, door painting, and extensive exterior work. The company's strength in promptness and cleanliness during jobs is also well-received, with special mentions of how the team ensures the work site is tidy post-completion. Clients are reassured by the practice of honoring quoted prices, and the ability of the team to stick to schedules is deemed a notable positive trait.

Concerns and Threads

While the bulk of the customer feedback for Dean Mccathie Painters and Decorators Ltd. is positive, there is a negative aspect that stands out in the reviews. One of the reviews reveals an instance of poor reliability and customer service, where appointments for quotations were missed on more than one occasion, with follow-up communication left unaddressed as well. This paints a picture of potential oversights in the company's scheduling system or a lapse in communication processes. Such incidents can have a detrimental effect on customer experience and the company's reputation, especially if they recur. While this does seem to be an isolated event, it is noteworthy as a point of concern for potential customers. Ensuring consistent communication and honoring scheduled appointments is vital for maintaining trust and satisfying customer expectations.

Frequently asked questions about Dean Mccathie Painter & Decorator

What types of painting and decorating services do Dean Mccathie Painters and Decorators Ltd. offer?

Dean Mccathie Painters and Decorators Ltd. offer a wide variety of services, including interior and exterior painting, cabinet and door painting, metal painting, water damage repair, drywall painting, siding painting, specialty design painting, wallpaper hanging, furniture painting, wallpaper removal, wood varnishing, and wood painting.

Are the prices quoted by Dean Mccathie Painters and Decorators Ltd. fixed, or are there chances of additional charges?

Customers have repeatedly mentioned that the price quoted by Dean Mccathie Painters and Decorators Ltd. is the price they paid, with some even mentioning that extra work was done without additional charges. This suggests that the company adheres to the quoted prices, though individual experiences may vary.

How do Dean Mccathie Painters and Decorators Ltd. handle any issues or dissatisfaction with their work?

According to customer reviews, the company handles any issues promptly and efficiently. In cases where clients have identified parts of the service that needed adjustments, the team attended to the concerns quickly to ensure customer satisfaction. Follow-ups and touch-ups appear to be part of their commitment to quality service.

Recent customer reviews and testimonials for Dean Mccathie Painter & Decorator

Dean Mccathie Painter & Decorator
James Baillie
5-Star
2 months ago
Dean and Sam did brilliant job in redecorating our external woodwork (windows doors and weatherboarding) and our metal garage door. Lots of preparation work and neat finishing. No problem in recommending them, they are not the cheapest and nor should they be.
Dean Mccathie Painter & Decorator
Chris Butler
5-Star
2 months ago
Dean did a great job from start to finish. Turned up when he said he would and tidied after himself aswell!! The price quoted was the price I paid and he did a few extras for me that were not in the quote. Will use dean again in the future, great teadesman
Dean Mccathie Painter & Decorator
Fábio Costa
5-Star
2 months ago
We booked for a quote on the 17th of November, but no one showed up. We called and they had no idea what we were talking, even though the appointment was confirmed through email. We rescheduled for the next day and AGAIN no one showed up, this time no one picked up our calls or reply to emails.
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Overall Rating

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Overall Rating
4.7
/5
174
reviews
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About Dean Mccathie Painter & Decorator

Painters & Decorators

Local friendly painting and decorating company operating through edinburgh, the lothians, fife and the scottish borders.We are a family run business whom pride ourselfs on reputation, customer satisfaction and producing high quality affordable work.We are friendly fully qualified clean proffesional fully insured.

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