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Crealy Theme Park & Resort Reviews

Rated 4.3 based on 6750 Reviews

Activities & Tours in Exeter

Sidmouth Rd, Clyst St Mary, Exeter EX5 1DR

Published on
August 17, 2025
Last updated
August 17, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Crealy Theme Park & Resort's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Crealy Theme Park & Resort?

very friendly, always happy to answer any questions

outstanding customer service

Absolutely fantastic

Staff were always cheerful and genuinely helpful

play places were great and varied

The jacket potato was tasty and good value

every single staff member was happy and friendly

the hot tub was fantastic and well maintained

Very spacious and nicely set out

very clean and well presented

Trustguide extracts key phrases from reviews about Crealy Theme Park & Resort and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 17, 2025, 6750 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Crealy Theme Park & Resort's publicly available reviews View source

Dan Clatworthy rated Crealy Theme Park & Resort 4 stars
a week ago
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I stayed at the Crealy Resort in August 2025 in one of their glamping lodges. The lodge itself was well set up, easily sleeping six people. It was clean on arrival and conveniently located close to reception, yet far enough away that we didn’t hear any noise. There were a few dishes provided—enough for us to prepare some basic meals—and the reception team were very friendly, always happy to answer any questions. The nearby toilet facilities were always spotless, and it genuinely felt like every time I went there, someone was cleaning. This was great to see. The showers, while clean, were another story—cold to lukewarm at best in both the male and female blocks. I mentioned this to reception, and they explained that the resort uses a biomass heating system, so the later you shower, the cooler the water will be as it needs time to reheat. However, when you’re spending nearly £1,000 for four nights, I do think it’s reasonable to expect adequate hot water for all guests. Another disappointment was the absence of the food vouchers that we’d received on previous stays in our arrival pack. Without these, the food and drink on site didn’t feel like good value for money. For example, a pizza in the Adventure Play Zone cost nearly £14—and I actually saw them take it out of a frozen packet in the back. They’ve also removed the yard slush cups this year, meaning you’re forced to buy a Sooty/Sweep/Sue version to use the refill system. Happy hour and pitcher deals also seemed to have disappeared, again adding to the feeling of reduced value. Overall, I enjoyed my stay, but if you’re planning on staying for an extended time, I’d recommend either preparing your own meals at the accommodation or being ready to pay a premium for food and drink on site.
Nadz Dul rated Crealy Theme Park & Resort 5 stars
a month ago
We stayed for 4 nights in one of the Cedar lodges with hot tub. From the beginning of the experience till the very end it was magical. The lodge definitely has the luxury touch to it with all amenities which made the stay so comfortable. One more special thing we noticed was the outstanding customer service provided by all the staff members in the resort & theme park. They made us feel welcome & important. Extremely friendly, professional hospitality! Kids definitely enjoyed the use of theme park on 3 days of our stay & relaxed in the hot tub. We were sad to leave but will definitely come back for sure. Thank you for looking after us & compliments to all of your lovely staff!
N R rated Crealy Theme Park & Resort 5 stars
a month ago
Family day with two children (11 and 9). Absolutely fantastic. We were outside of the UK school holidays which really helped. There were several school trips vising so still masses of children. But when the school buses left at about 14:00, it felt like we had the place to ourselves. When there are no queues for the rides, the staff are quite happy to let you stay on and ride as often as you like. A good selection of rides for kids our age and a much better option than the Alton Towers / Thorpe Park type places. All the staff were friendly, polite and upbeat. Really contributed to a great day. Only gripe are the prices in the snack bars but that's par for the course for places like this I guess.

Reviews Summary

Overall sentiment for Crealy Theme Park & Resort is positive, with reviewers highlighting friendly and attentive staff and well-maintained facilities. Visitors often note clean surroundings, enjoyable park attractions, and convenience for families. Some guests had minor criticisms about accommodation comfort, perceived value for money, and high prices for on-site food and extras.

Common feedback includes praise for the range and quality of activities suitable for children, well-organized rides, and quick-moving queues. Reviewers mention clean park and toilet facilities, effective customer service, and thoughtful features like hot tubs. On the accommodation side, complaints surfaced regarding uncomfortable beds, lack of soap, and issues with hot water, as well as the removal of previously included perks such as food vouchers.

In summary, Crealy Theme Park & Resort is regarded as a reliable choice for family days out and short stays in Devon. Its reputation is built on friendly staff, varied attractions, and cleanliness, despite noted drawbacks with some accommodation details and extra costs.
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Frequently Asked Questions About Crealy Theme Park & Resort

Are the staff at Crealy Theme Park & Resort helpful and friendly?

Yes, multiple reviews highlight that staff members throughout the resort and theme park are cheerful, helpful, and provide friendly customer service to guests of all ages.

Is accommodation at Crealy Theme Park & Resort comfortable and well-equipped?

Accommodation is generally clean and tidy, with well-equipped lodges, but some reviewers mention issues with bed comfort, lack of basic items such as soap, and hot water limitations, particularly during peak times.

How are food options and value at the resort?

Several reviews note that on-site food and snacks can be expensive, and some previously included value options like food vouchers have been removed. Many guests recommend preparing meals in your accommodation or bringing packed lunches for better value.

About Crealy Theme Park & Resort

Activities & Tours
Crealy Theme Park & Resort is an amusement and holiday destination located in Devon, offering a combination of theme park attractions and a holiday resort with a range of accommodation options including lodges, glamping, and lodges with hot tubs. The core service includes daily admission to the park and themed short stays.

The company operates primarily in-person, with staff members providing hospitality, maintaining park rides, hosting activities, and servicing the various accommodation types. Facilities feature indoor and outdoor activities, on-site dining, sanitary amenities, and entertainment spaces. Operations also include customer support at reception, regular cleaning, and upkeep of both park and accommodation areas.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.