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Colony Roofers Reviews

Rated 4.9 based on 315 Reviews

260 Peachtree St NW Suite 2200, Atlanta, GA 30303, United States

Roofing Contractors | Atlanta, GA

Published on
April 3, 2024
Last updated
April 3, 2024

Reviews Summary

The general sentiment from customer reviews indicates that Colony Roofers has built a solid reputation for responsiveness, professionalism, and quality workmanship. Positive reviews frequently mention quick and effective communication, immediate and efficient problem-solving, and satisfaction with the end result of roofing projects. However, an account of a subpar repair job suggests that the company might face challenges related to overbooking and time management, resulting in rushed jobs. This isolated experience expresses concerns about the attention to detail and the implications of stretched resources on the quality of service. The emphasis on politeness by both technicians and office staff is consistent across feedback, but this does not mitigate the concern regarding reliability in certain instances.
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What Customers Are Saying About Colony Roofers?

Trustguide uses AI to extract key phrases from reviews about Colony Roofers and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Colony Roofers's customers had a positive experience.

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Colony Roofers Ratings

1

As of Based on 315 revies as of Apr 03, 2024

Colony Roofers Score

As of Based on 315 revies as of Apr 03, 2024

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Customer Reviews

As of Apr 03, 2024, 315 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Colony Roofers's publicly available reviews View source

Emily Pearce rated Colony Roofers 1 stars
5 days ago
Colony Roofers came to repair my roof on Thursday 3/21. The work was completed that day and on Friday 3/22 after a day of rain, the original problems returned. Water continued to leak into my house and the newly replaced soffit failed. The workmanship on the soffit repair is particularly awful. You can see where clear Liquid Nails (or something similar) was used and painted over. You can also see in the attached photo where my finger is stuck into wet caulk (still not dry 4 days post repair) that was also painted over. Colony Roofers is sending someone to my house this Friday since I am "under warranty" and they are going to address these issues a second time. Everyone at Colony Roofers is helpful and polite. The technicians were polite and clearly over worked. My initial appointment was pushed back several hours and the technicians did not leave my house until around 8PM. I cannot imagine how hard it is to have to bounce from house to house especially if you are overbooked and running behind. I wrote this review to help others be aware that despite the good reviews and the professionalism of the office staff, I believe Colony might be overstretched and that impacts the quality of their work. Knowing what I know now, I would have selected another company for my roof repair to ensure a quality repair was done correctly the first time rather than a rushed repair that lacks the craftsmanship I expected with a 4.9 star rating on Google.
Richard “Rick” Beach rated Colony Roofers 1 stars
a month ago
Colony Roofers were quick with their response and quality repair of a double roof leak over my garage. How’s this for great communications and a fix before the next rain storm: - Wednesday afternoon - I called, sent a couple of pictures, and scheduled an inspection the next day. - Thursday afternoon - Kyle Harris inspected the problem area inside and out, sent me pictures of the inspection of the damaged shingles, provided a written proposal, and checked additional roof areas while I reviewed and subsequently approved the work. He also checked with their scheduler and confirmed the availability of a crew the next day. He is a true professional who methodically explained his findings and proposal without pressure tactics. - Friday - the two man Colony Roofing team showed up on time, and replaced the wood sheathing/decking, installed a water and ice barrier (including in areas where it was missing), and installed (pretty close) matching shingles. They reviewed their work with me and cleaned the work area. The quick response before the next rain prevented the garage ceiling from becoming saturated and falling in. Thank you Colony Roofers.
Erica Shults rated Colony Roofers 1 stars
a month ago
We had a fantastic experience with Colony Roofers. They were very knowledgeable, communicative, and did excellent work on my home. I appreciated the detailed explanations, prompt response times and affordable pricing. I have, and will continue to, recommend Colony Roofers to family, friends, and neighbors. Thank you for all your hard work!!!

Frequently Asked Questions About Colony Roofers

What should I expect in terms of communication and scheduling with Colony Roofers?

Based on customer reviews, you can expect prompt responses, thorough explanations, and timely updates on project status. The company is praised for strong communication and usually adheres to the agreed-upon schedule, though there have been instances of delays due to overbooking.

Are Colony Roofers' services cost-effective?

While not the cheapest option on the market, customers report finding Colony Roofers' pricing to be affordable, with many valuing the quality of work and detailed attention as a worthy investment. They provide clear proposals and detailed explanations before any work begins.

What if the repair or installation service doesn't meet expectations?

Colony Roofers offers a warranty for their work, indicating a commitment to resolving any issues that may arise post-service. In case of dissatisfaction, they are known to address problems under warranty, but it's recommended to discuss any concerns up front.

About Colony Roofers

Roofing Contractors
Colony Roofers is a locally and family owned company that has been providing exceptional roofing services throughout Northern Georgia since its inception in 2018. With a strong commitment to quality workmanship and customer satisfaction, this dedicated team of professionals has quickly become a trusted name in the industry. Their comprehensive range of services caters to both residential and commercial properties, ensuring that all clients receive the best possible solutions for their unique needs. With a firm belief in the importance of quality materials and expert craftsmanship, Colony Roofers ensures that each project is completed to the highest standards.
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Mike, Adam and another 21,516 have joined the waitlist.