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Colony Roofers Reviews Summary

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Roofing Contractors | Atlanta, GA

260 Peachtree St NW Suite 2200, Atlanta, GA 30303, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Colony Roofers?

As of Apr 03, 2024, 315 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Colony Roofers's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 03, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 3, 2024
Last updated
April 3, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Colony Roofers's customers had a positive experience.

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Colony Roofers's customer reviews analysis

The general sentiment from customer reviews indicates that Colony Roofers has built a solid reputation for responsiveness, professionalism, and quality workmanship. Positive reviews frequently mention quick and effective communication, immediate and efficient problem-solving, and satisfaction with the end result of roofing projects. However, an account of a subpar repair job suggests that the company might face challenges related to overbooking and time management, resulting in rushed jobs. This isolated experience expresses concerns about the attention to detail and the implications of stretched resources on the quality of service. The emphasis on politeness by both technicians and office staff is consistent across feedback, but this does not mitigate the concern regarding reliability in certain instances.

Positive Feedback

Customer feedback strongly suggests that Colony Roofers shines in areas such as rapid response to inquiries, thorough inspections, and keeping clients well-informed throughout the service delivery process. The competency and professionalism exhibited by individuals such as Kyle Harris, Eddie Patricio, and Thomas are frequently highlighted, reflecting well on the company's personnel. Pricing is perceived as affordable, and the company's ability to provide creative solutions to complex problems is noted as a significant positive trait. Recommendations by clients to their personal networks further underscore the trust and satisfaction patrons have in Colony Roofers services.

Concerns and Threads

An area of concern for Colony Roofers arises from an experience where time constraints and overbooking led to a reported substandard repair, suggesting that operational efficiency may at times suffer due to hectic schedules. Customers observe that the pressure to move quickly from one job to another affects the quality of workmanship, which is especially pertinent when contrasted with the company's overall high ratings. Issues such as improperly dried caulking and the need for repeated repair work under warranty reflect negatively on the consistency of service quality and one's ability to rely on the work being completed to a high standard the first time.

Frequently asked questions about Colony Roofers

What should I expect in terms of communication and scheduling with Colony Roofers?

Based on customer reviews, you can expect prompt responses, thorough explanations, and timely updates on project status. The company is praised for strong communication and usually adheres to the agreed-upon schedule, though there have been instances of delays due to overbooking.

Are Colony Roofers' services cost-effective?

While not the cheapest option on the market, customers report finding Colony Roofers' pricing to be affordable, with many valuing the quality of work and detailed attention as a worthy investment. They provide clear proposals and detailed explanations before any work begins.

What if the repair or installation service doesn't meet expectations?

Colony Roofers offers a warranty for their work, indicating a commitment to resolving any issues that may arise post-service. In case of dissatisfaction, they are known to address problems under warranty, but it's recommended to discuss any concerns up front.

Recent customer reviews and testimonials for Colony Roofers

Colony Roofers
Emily Pearce
1-Star
5 days ago
Colony Roofers came to repair my roof on Thursday 3/21. The work was completed that day and on Friday 3/22 after a day of rain, the original problems returned. Water continued to leak into my house and the newly replaced soffit failed. The workmanship on the soffit repair is particularly awful. You can see where clear Liquid Nails (or something similar) was used and painted over. You can also see in the attached photo where my finger is stuck into wet caulk (still not dry 4 days post repair) that was also painted over. Colony Roofers is sending someone to my house this Friday since I am "under warranty" and they are going to address these issues a second time. Everyone at Colony Roofers is helpful and polite. The technicians were polite and clearly over worked. My initial appointment was pushed back several hours and the technicians did not leave my house until around 8PM. I cannot imagine how hard it is to have to bounce from house to house especially if you are overbooked and running behind. I wrote this review to help others be aware that despite the good reviews and the professionalism of the office staff, I believe Colony might be overstretched and that impacts the quality of their work. Knowing what I know now, I would have selected another company for my roof repair to ensure a quality repair was done correctly the first time rather than a rushed repair that lacks the craftsmanship I expected with a 4.9 star rating on Google.
Colony Roofers
Richard “Rick” Beach
1-Star
a month ago
Colony Roofers were quick with their response and quality repair of a double roof leak over my garage. How’s this for great communications and a fix before the next rain storm: - Wednesday afternoon - I called, sent a couple of pictures, and scheduled an inspection the next day. - Thursday afternoon - Kyle Harris inspected the problem area inside and out, sent me pictures of the inspection of the damaged shingles, provided a written proposal, and checked additional roof areas while I reviewed and subsequently approved the work. He also checked with their scheduler and confirmed the availability of a crew the next day. He is a true professional who methodically explained his findings and proposal without pressure tactics. - Friday - the two man Colony Roofing team showed up on time, and replaced the wood sheathing/decking, installed a water and ice barrier (including in areas where it was missing), and installed (pretty close) matching shingles. They reviewed their work with me and cleaned the work area. The quick response before the next rain prevented the garage ceiling from becoming saturated and falling in. Thank you Colony Roofers.
Colony Roofers
Erica Shults
1-Star
a week ago
We had a fantastic experience with Colony Roofers. They were very knowledgeable, communicative, and did excellent work on my home. I appreciated the detailed explanations, prompt response times and affordable pricing. I have, and will continue to, recommend Colony Roofers to family, friends, and neighbors. Thank you for all your hard work!!!
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Overall Rating

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Overall Rating
4.9
/5
315
reviews
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About Colony Roofers

Roofing Contractors
Colony Roofers is a locally and family owned company that has been providing exceptional roofing services throughout Northern Georgia since its inception in 2018. With a strong commitment to quality workmanship and customer satisfaction, this dedicated team of professionals has quickly become a trusted name in the industry. Their comprehensive range of services caters to both residential and commercial properties, ensuring that all clients receive the best possible solutions for their unique needs. With a firm belief in the importance of quality materials and expert craftsmanship, Colony Roofers ensures that each project is completed to the highest standards.
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