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Clearabee Birmingham Materials Recycling Facility logo

Clearabee Reviews

Rated 3.7 based on 1189 Reviews

Unit 11, 7 Nobel Wy., Birmingham B6 7EU

Rubbish Removal | Birmingham

Clearabee Birmingham Materials Recycling Facility logo
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Published on
March 14, 2024
Last updated
March 14, 2024
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Reviews Summary

Clearabee Birmingham Materials Recycling Facility exhibits a mixed company reputation based on the customer reviews provided. A recurring theme in negative feedback centers on poor service delivery, including late arrivals, inadequate equipment, and unprepared staff leading to incomplete or inefficient waste removal tasks. Complaints of lack of responsiveness to customer issues and concerns about professionalism and respect for property have also surfaced. In stark contrast, some reviews praise Clearabee’s service, highlighting experiences with professional and courteous staff who execute their jobs promptly and efficiently. This dichotomy in customer experiences points to inconsistencies in service quality, which significantly impacts the overall company reputation and customer satisfaction.
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What Customers Are Saying About Clearabee?

Trustguide uses AI to extract key phrases from reviews about Clearabee and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Clearabee's customers had a positive experience.

Positive
Neutral
Negative

Clearabee Ratings

1

As of Based on 1189 revies as of Mar 14, 2024

Clearabee Score

As of Based on 1189 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 1189 customers have reviewed this business and rated it 3.7 Star out of 5. Trustguide conducted an in-depth analysis of Clearabee's publicly available reviews View source

Pandora Fluff rated Clearabee 1 stars
2 days ago
If only I’d seen these reviews before I booked Clearabee I would never have used them. One man turned up at 7.50pm with a van too small to take my old furniture. He also could not get the 2 sofas out of the room. He was complaining that he needed to get home. He promised someone would come back the next day. They did not. The men delivering my new suite (not from Clearabee) disassembled the old sofas and left them outside. It was only by doing this that they could get my new suite in. For a week now I have been trying to speak to a person at Clearabee who can deal with my complaint. They now seem to have blocked me. I paid £179 for this ‘service’. My understanding was that they would take the furniture away, in its entirety, on the given day. Appalling customer service. Do not use this company!
Claire Challis rated Clearabee 1 stars
a week ago
I read alot of the reviews on here before my old sofa was collected so was anxious about how it would go. Two men just arrived. Absolutely lovely men, both just got on with the job, no moaning, nothing. Took the old sofa out with no moans and took care to remove. Both said a lovely goodbye and went on with there day. Smashing pair of guys. Thank you
Nicola Hughes rated Clearabee 1 stars
a week ago
My mother bought a new sofa from DFS and paid through DFS for the old one to be removed by Clearabee. They were in a rush and didn’t listen to my mother who suggested they break it down more to get out of the door. So result was this. We have ring doorbell evidence too. The removal men looked annoyed and say when my mother is out of earshot ‘We should have said no, you try and do your best for people!’ Well actually my mother paid for it to be removed, it’s not a favour by these men! Can you respond asap, I’m furious!

Frequently Asked Questions About Clearabee

What should I do if my bulky item is not collected as scheduled by Clearabee?

If your item is not collected as scheduled, contact Clearabee customer service promptly to report the issue. Ensure you keep any supporting documentation, such as confirmation emails and photographs, if applicable. If the issue is not resolved to your satisfaction, escalate the matter within the company or consider seeking external advice on consumer rights.

Are Clearabee's removal teams equipped to disassemble furniture if needed?

Based on customer reviews, it appears that Clearabee's teams may not always arrive with the necessary equipment or personnel to disassemble furniture. It is advisable to clarify with the company prior to your booking whether dismantling services are included or if any additional preparations are needed on your part.

Can I expect compensation from Clearabee if their service causes damage to my property?

If Clearabee's service results in damage to your property, document the damage and report it immediately to the company. Clearabee ought to offer a resolution as per their terms and conditions. If satisfactory compensation is not provided, you may need to consider legal options for property damage claims.

About Clearabee

Rubbish Removal
Unit 11, 7 Nobel Wy., Birmingham B6 7EU
Visit website
With a Birmingham head office, Clearabee is the UK's largest in-house 'man and van' style rubbish removal company. We operate across the UK using our own in-house fleet of more than 150 vehicles and 300 staff. Our on-demand rubbish removal service is available nationwide and we include all reasonable labour and loading - making our service a great alternative to a traditional skip hire service. As well as 'man and van' clearance services we also offer skip bags and skip hire and can provide total waste services for business customers when required. Clearabee is multi-award winning and was ranked the 33rd fastest growth private company in the UK in The Sunday Times Virgin Fasttrack 2018.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.

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