If your item is not collected as scheduled, contact Clearabee customer service promptly to report the issue. Ensure you keep any supporting documentation, such as confirmation emails and photographs, if applicable. If the issue is not resolved to your satisfaction, escalate the matter within the company or consider seeking external advice on consumer rights.
Based on customer reviews, it appears that Clearabee's teams may not always arrive with the necessary equipment or personnel to disassemble furniture. It is advisable to clarify with the company prior to your booking whether dismantling services are included or if any additional preparations are needed on your part.
If Clearabee's service results in damage to your property, document the damage and report it immediately to the company. Clearabee ought to offer a resolution as per their terms and conditions. If satisfactory compensation is not provided, you may need to consider legal options for property damage claims.
