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City Roofing And Construction Inc
City Roofing And Construction Inc

City Roofing And Construction Inc Reviews Summary

Roofing Contractors | Miami, FL

What do customers say about City Roofing And Construction Inc?

As of Feb 21, 2024, 275 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 21, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
275
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

City Roofing And Construction Inc's customer reviews analysis

City Roofing appears to cultivate a predominantly positive reputation predicated on meticulous workmanship, thorough service, and a strong customer-first attitude, with multiple reviews extolling their professionalism, honesty, and quality of work. Recurrent themes in the feedback include detailed and transparent cost assessments, attentiveness to avoiding damage to customers' property, and responsiveness to customers' inquiries and concerns. The company's customer experience seems to be generally favorable, as evidenced by customers' willingness to recommend their services and the mention of referrals by satisfied clients. Nonetheless, there is an outlier among the feedback with one negative review highlighting severe customer service and post-service handling issues, indicating a possible area of inconsistency in the company's operations.

Positive Feedback

Customers of City Roofing have highlighted several commendable traits in their experiences with the company. Foremost among these are the skilled workmanship and attention to detail, as the company is frequently praised for the quality and durability of their roofing work. Customers also value the company's integrity and honesty, with happenings of technicians advising against unnecessary repairs and providing education on roof damage, thus fostering trust. The team's punctuality and tidiness during the projects have been appreciated, maintaining clean work sites and minimizing disruption to clients' property. The company's customer service, from the office staff to the field technicians, is consistently described as friendly, polite, and professional.

Concerns and Threads

While most feedback for City Roofing is highly positive, there is a significant concern raised in one of the reviews regarding customer service following reported damages. This particular customer experienced extensive property damage following a service, coupled with a lack of accountability and communication from the company, marked by ignored follow-up attempts and an absence of remedial action. This incident, isolated within the dataset, paints a stark contrast to the company's otherwise glowing evaluations, indicating a potential oversight in their customer service and post-service resolution practices.

Frequently asked questions about City Roofing And Construction Inc

Is City Roofing considered a trustworthy option for roofing services?

Yes, based on customer reviews, City Roofing is generally viewed as a trustworthy provider of roofing services, noted for their professional workmanship, honest assessment, and commitment to customer satisfaction.

How does City Roofing handle the cleanliness and safety of the job site?

Reviews indicate that City Roofing takes considerable care in keeping the job site clean and ensuring minimum damage to clients' properties, including plants and landscaping, during roofing projects.

What should I expect in terms of communication and responsiveness from City Roofing?

Customers can expect proactive, clear, and transparent communication from City Roofing throughout the roofing process. However, there has been an isolated report of inadequate post-service communication, suggesting it may vary.

Recent customer reviews and testimonials for City Roofing And Construction Inc

City Roofing And Construction Inc
Virginie Leplus
5-Star
6 months ago
We are very pleased with City roofing. Our roof was a difficult project but they did it right! At of 3 estimates, they were a little more expensive than the others but they were the only one who saw some issues with our existing roof and pointed it out. Besides the good recommendations from friends and neighbors this is why they chose them. Once the project started our choice was even more conformed! The destruction crew was amazing, took such care of leaving the job site clean every day, they worked even harder not to damage my many plants! All the different crews following were equally respectful. We have already started recommending City Roofing to neighbors. Pics are old crooked tile roof to new metal roof Service: Roof installation
City Roofing And Construction Inc
Valerie Stern
5-Star
4 months ago
So very impressed with City Roofing. I got quotes from a large company, an independent contractor and City Roofing. They made a thorough examination of the area in question I’m rideable to identify what was needed, as well as another potential problem that was clearly visible but no one else seem to of noticed it or included it in there estimates. Pricing was fair and all inclusive. They showed up on time. They worked diligently, cleaned up after themselves at the end of each day and had the work finished in the quoted amount of time with no surprises and no extra hidden charges. I would have no problem referring them to anyone and will definitely call them for any other areas that develop problems in the future. My only problem is now I have to have the rest of the roof clean to match the new tiles.
City Roofing And Construction Inc
Juan Cintas
5-Star
a week ago
City Roofing is not just a roofing company; it is a beacon of excellence in the industry. Words cannot express our gratitude for their quality of work in addition to developing a trusting relationship. From the moment my wife and I contacted them for an estimate to the last roof tile set in place, every aspect of their service exuded professionalism, expertise, and a genuine commitment to customer service and satisfaction. Joey, your detailed and organized initial presentation sold us. Construction / roofing industries are notorious for elusive contractors, unanswered calls, questions, and concerns. As consumers, our greatest fear was to be deceived, especially when investing our life savings in such a huge project to replace our roof. Rest assured, from the owners Mario and Candy Famada down to their secretary Tiana, their communication is unparalleled. City Roofing stood out with their prompt responses and clear, transparent communication. They listened attentively to our concerns, provided valuable insights, and ensured we understood every step of the process. So, we embarked together into what is an unfamiliar territory for us, and they became a trusted partner in safeguarding one of our greatest assets and one of the things that matters most, our home. Their attention to detail is remarkable. The team conducted a thorough assessment of our roof, identifying issues that other companies had overlooked. Their expertise was shone through as they explained the various options available to us, guiding us towards the best solution for our needs and our budget. When it came to the actual work, City Roofing did not disappoint. Their crew arrived on time, equipped with top-of-the-line tools and materials. Their efficiency was impressive, yet they never compromised on quality. From tear-off to installation, every task was executed with precision and care, resulting in a roof that not only looks impeccable but also promises durability for years to come. Not to mention our turf, landscape and paved driveway remained impeccable throughout the entire project. Mario, I hope we weren't difficult clients. What sets you apart is your dedication to customer satisfaction. You did not consider the job done until you were certain I was completely satisfied with the results. Your follow-up was prompt, and you ensured last minor adjustments were addressed promptly and with utmost respect towards me, with assurance and a friendly smile. Thank you! CITY ROOFING, you set the bar for what a roofing company should be. We wholeheartedly recommend them to anyone seeking top-tier service and peace of mind for their roofing needs.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
275
reviews
Excellent
Good
Average
Fair
Poor

About City Roofing And Construction Inc

Roofing Contractors

Family owned and operated for over 18 years, City Roofing, a Miami Roofer, has been providing roofing solutions for homeowners throughout the Miami-Dade area. As a Top Rated Miami Roofing Company, we are passionate about providing our local community with the highest quality products accompanied by a top-notch knowledgeable staff and a customer experience like no other. We pride ourselves in providing an environment where we listen to your needs and provide honest solutions for both your long and short term goals. We carry a wide range of services from roof repairs, roof maintenance programs, restoration, full replacements, and blown in installation. We offer lifetime warranties and financing options as low 0 percent. Call us today!

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