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Chill Factore Reviews

Rated 4.4 based on 5371 Reviews

Activities & Tours in Manchester

7 Trafford Way, Trafford Park, Urmston, Stretford, Manchester M41 7JA

Published on
September 11, 2025
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Chill Factore's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Chill Factore?

very helpful and kind

lovely staff and brilliant facilities

fantastic experience

made sure we learned the basics

explained everything to us very carefully

staff were very helpful throughout

absolutely brilliant with him

he was also very funny

very warm and helpful

Trustguide extracts key phrases from reviews about Chill Factore and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 5371 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Chill Factore's publicly available reviews View source

Heather Pl rated Chill Factore 5 stars
3 weeks ago
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Came today for the Snow Park. Allocated 45 minutes and 3 different play areas. Accompanied with a 20% voucher, must be a half term discount. Plenty to see and do and enjoyed the visit. Yasmine looked after us with our clothes and she was very helpful and kind. Thank you! 😊
Iain Macleod rated Chill Factore 5 stars
a month ago
Great fun, lovely staff and brilliant facilities. Not too busy and well organised. Worth a visit (but bearing in mind the viewing balconies are cold!)
Mark Folk rated Chill Factore 2 stars
a month ago
Too many mats on the donuts ride, before was better. Staff looks like not really interested to help or support customers. Definitely we try to avoid chill factory next time . That's just ours family opinion, we been there 19/04/2025 morning time.

Reviews Summary

Overall sentiment toward Chill Factore’s indoor snow activities is very positive, with numerous reviewers highlighting the friendliness and helpfulness of staff such as Yasmine, Eleanor, Stuart, Dan P, Jim W, Danny, and Jon B. Customers appreciate the range of activities, supportive instructors, and safe environment. There are minor criticisms about specific aspects, such as an abundance of mats on one ride and a perceived lack of staff enthusiasm in a single visit.

Main themes across reviews include strong praise for the quality and clarity of the instruction staff, smooth organizational processes, and well-maintained facilities. Many guests mention ease of booking gear, accessible amenities, and enjoyable experiences for both children and adults. Flexibility in accessing various activities without queues and complimentary services, like free parking and safety equipment, enhance the experience, though occasional logistical challenges, such as busy car parks, are noted.

Chill Factore holds a strong reputation in the region for reliable family- and group-friendly snow-based entertainment. The depth of positive sentiment about instructors and safety practices reinforces its appeal as a well-run leisure attraction. Overall, Chill Factore is regarded as a preferred destination for both beginners and returning visitors seeking reliable indoor snow fun near Manchester.
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Frequently Asked Questions About Chill Factore

Are staff attentive and helpful with activities and gear?

Yes, multiple reviews mention that staff are attentive, helpful, and knowledgeable. Instructors are often named and praised for supporting guests and explaining activities clearly to beginners and children.

Are there adequate facilities for children and families?

Yes, Chill Factore offers a variety of child-friendly zones and activities, including a dedicated kids area. Families can move freely between activities like sledging, tubing, and ice slides, making the centre suitable for group outings.

Is parking available and what should visitors prepare for?

Chill Factore offers free dedicated parking; however, it may be very full during peak times. Visitors are advised to bring warm clothing due to the cold indoor temperatures, though basic gear rentals are available with certain ticket types.

About Chill Factore

Activities & Tours
Chill Factore operates as an indoor snow centre offering a variety of snow-based activities and lessons, including snowboarding, skiing, sledging, ice slides, and tubing. The facility provides both instructional sessions and general activity access for individuals, families, and groups, alongside gear rental and ticketed admission.

The company organizes activities with set time slots, equipment rental, and safety protocols. Staffed by instructors and support personnel, the centre coordinates lessons for all skill levels, manages parties and group events, and maintains amenities such as parking, onsite dining, and designated children’s areas.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.