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Chicago Roofing Services Co.

Chicago Roofing Services Co. Reviews Summary

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Roofing Contractors | Chicago, IL

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Chicago Roofing Services Co.?

As of Mar 13, 2024, 169 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Chicago Roofing Services Co.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 4, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Chicago Roofing Services Co.'s customers had a positive experience.

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Chicago Roofing Services Co.

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Chicago Roofing Services Co.'s customer reviews analysis

The reputation of Chicago Roofing Services Co., appears to have divergent customer experiences ranging from gleaming appreciation for professionalism and responsiveness to vehement caution against alleged deceptive practices. A significant portion of the feedback highlights the company's prompt communication, quick service turnaround, and exceptional workmanship, particularly appreciated by those needing urgent repairs or specialized attention for unique roofing specifications like brownstones. Noteworthy is the praise for their professional conduct and the competence of their crew, reflected in customer descriptions such as 'consummate professionals' and appreciation for high-quality job completion. On the contrary, an extreme but critical account raises red flags about the company's legitimacy, including lack of state or city business registration, improper roofing installation, insufficient damage coverage, and abandonment of project duties. The disparities in reviews indicate a polarizing customer experience, demanding that potential clients scrutinize the company's credentials and customer testimonials meticulously.

Positive Feedback

Positive customer feedback for Chicago Roofing Services Co. underscores their professional demeanor, timely responsiveness, and quality craft. Clients have noted their quick and efficient service, even in emergency situations or for high-difficulty projects such as complex brownstone work or specialized skylight repairs. The use of advanced technology like drones for estimates, coupled with direct and comprehensive communication, has notably enhanced the customer experience. Customers commend the team's punctuality, respectfulness, and seamless cleanup post-service. These observed strengths emphasize the company's family-run ethos and value for customer satisfaction, contributing to a perception of a reliable, competent roofing service provider among its happier clients.

Concerns and Threads

Chicago Roofing Services Co. encounters stern criticism rooted in an alleged lack of legal legitimacy and accountability. A distressing narrative from a dissatisfied customer highlights the absence of necessary business registrations, potentially fraudulent licensing practice, and improper insurance coverage. The critic detailed extensive property damage due to negligence, incorrect roofing installation, and poor workmanship, culminating in financial loss without recourse—underscoring the importance for potential clients to thoroughly authenticate the company's certifications and previous client experiences before engagement.

Frequently asked questions about Chicago Roofing Services Co.

How does Chicago Roofing Services Co. ensure the quality of their roofing installations?

According to positive customer reviews, Chicago Roofing Services Co. has a track record of high-quality work, utilizing advanced technologies like drones for estimates to ensure accuracy. They are praised for their professional team and the longevity of their roofing solutions. However, potential clients are advised to request proof of licensure, business registration, and insurance to verify their quality assurance claims, especially in light of some negative feedback.

In case of a roofing emergency, how responsive are Chicago Roofing Services Co.?

Based on customer feedback, the company is very responsive to emergencies, often providing quick turnaround times for consultations and repairs. They have been reported to address urgent issues with efficiency, even over weekends and holidays.

Is Chicago Roofing Services Co. properly licensed and insured for roofing work in Illinois?

While many customers have expressed satisfaction with the services received, there have been concerns raised about the company's proper licensure and insurance coverage. Prospective customers are strongly encouraged to directly verify the company's current licensing status and request up-to-date proof of insurance prior to contracting their services.

Recent customer reviews and testimonials for Chicago Roofing Services Co.

Chicago Roofing Services Co.
Clinton Boyce
1-Star
a month ago
I am writing this review as a cautionary tale for anyone considering hiring Chicago Roofing Services Inc., now operating under the name Co., for any roofing projects. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my story to protect others from falling victim to their deceptive practices. To begin with, it has come to my attention that Chicago Roofing Services Inc. is not a registered business in the State of Illinois or the City of Chicago. This raises serious concerns about their legitimacy and adherence to legal standards for construction businesses. I engaged this company for a complete roof tear-off and replacement, expecting a professional and competent service. Unfortunately, the reality was far from what was promised. During the project, they caused extensive damage to a building by neglecting to properly tarp the roof during rain events, not once but twice. This resulted in water infiltrating into the property, causing significant harm. Upon completion, I hired a roof inspector to assess their work, only to discover that the roof was installed incorrectly. The pitch was wrong, and a section of the roof, specifically the elevator room, was left untouched. Despite their assurance to rectify the damage to the units, they abandoned the site after a mere week, leaving the issues unresolved. When attempting to seek compensation through their insurance for the damages caused by their subpar work, I discovered that Chicago Roofing Services Inc. did not have proper coverage for any of the damage they inflicted. The certificate of insurance they provided proved to be useless, leaving me without any recourse for the financial losses incurred. Further investigation revealed that the company is engaging in fraudulent practices by posing as a registered corporation. They utilize a roofing contractor's license through the state of Illinois, which belongs to the owner's brother, but is not registered to the company itself. This deceptive behavior raises serious questions about their integrity and commitment to ethical business practices. In addition, the insurance agent who sold the policy for Chicago Roofing Services Inc. failed to verify the legitimacy of the company. This lack of due diligence reflects poorly on both the company and the insurance provider. In summary, my warning to anyone considering hiring Chicago Roofing Services Inc. (Co.) is to be extremely cautious. They are fraudulent, unskilled, and not qualified to perform the work they advertise. Their lack of proper licensing, deceptive practices, and substandard workmanship make them a risk to your home or business. I strongly advise seeking out reputable and licensed roofing contractors who prioritize professionalism and adhere to legal and ethical standards.
Chicago Roofing Services Co.
Katie Wemhoff
1-Star
a month ago
Very happy with the communication that Chicago Roofing Services provided me from the very beginning. They were nothing but professional, respectful, timely, and did an absolutely amazing job. I would recommend them to anyone I know looking for any roofing services in the future.
Chicago Roofing Services Co.
Cole Rush
1-Star
6 days ago
Great service and quick installation. Especially good for brownstones as they are one of few companies in the area with a ladder tall enough to work on large buildings.
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Overall Rating

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Overall Rating
4.6
/5
169
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About Chicago Roofing Services Co.

Roofing Contractors

Protect your largest investment with our reliable roofing services. We are a locally owned and operated roofing company currently serving Chicago, IL and surrounding communities. If you want to make your roof last as long as possible, it is vital that you never put off a roof repair. Small issues with roofing become big issues in a hurry. No matter how major or minor the repair you need, we are here to help. We offer roof contracting, roof installation, and gutter installation.

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