The reputation of Chicago Roofing Services Co., appears to have divergent customer experiences ranging from gleaming appreciation for professionalism and responsiveness to vehement caution against alleged deceptive practices. A significant portion of the feedback highlights the company's prompt communication, quick service turnaround, and exceptional workmanship, particularly appreciated by those needing urgent repairs or specialized attention for unique roofing specifications like brownstones. Noteworthy is the praise for their professional conduct and the competence of their crew, reflected in customer descriptions such as 'consummate professionals' and appreciation for high-quality job completion. On the contrary, an extreme but critical account raises red flags about the company's legitimacy, including lack of state or city business registration, improper roofing installation, insufficient damage coverage, and abandonment of project duties. The disparities in reviews indicate a polarizing customer experience, demanding that potential clients scrutinize the company's credentials and customer testimonials meticulously.
Positive customer feedback for Chicago Roofing Services Co. underscores their professional demeanor, timely responsiveness, and quality craft. Clients have noted their quick and efficient service, even in emergency situations or for high-difficulty projects such as complex brownstone work or specialized skylight repairs. The use of advanced technology like drones for estimates, coupled with direct and comprehensive communication, has notably enhanced the customer experience. Customers commend the team's punctuality, respectfulness, and seamless cleanup post-service. These observed strengths emphasize the company's family-run ethos and value for customer satisfaction, contributing to a perception of a reliable, competent roofing service provider among its happier clients.
Chicago Roofing Services Co. encounters stern criticism rooted in an alleged lack of legal legitimacy and accountability. A distressing narrative from a dissatisfied customer highlights the absence of necessary business registrations, potentially fraudulent licensing practice, and improper insurance coverage. The critic detailed extensive property damage due to negligence, incorrect roofing installation, and poor workmanship, culminating in financial loss without recourse—underscoring the importance for potential clients to thoroughly authenticate the company's certifications and previous client experiences before engagement.
According to positive customer reviews, Chicago Roofing Services Co. has a track record of high-quality work, utilizing advanced technologies like drones for estimates to ensure accuracy. They are praised for their professional team and the longevity of their roofing solutions. However, potential clients are advised to request proof of licensure, business registration, and insurance to verify their quality assurance claims, especially in light of some negative feedback.
Based on customer feedback, the company is very responsive to emergencies, often providing quick turnaround times for consultations and repairs. They have been reported to address urgent issues with efficiency, even over weekends and holidays.
While many customers have expressed satisfaction with the services received, there have been concerns raised about the company's proper licensure and insurance coverage. Prospective customers are strongly encouraged to directly verify the company's current licensing status and request up-to-date proof of insurance prior to contracting their services.
Protect your largest investment with our reliable roofing services. We are a locally owned and operated roofing company currently serving Chicago, IL and surrounding communities. If you want to make your roof last as long as possible, it is vital that you never put off a roof repair. Small issues with roofing become big issues in a hurry. No matter how major or minor the repair you need, we are here to help. We offer roof contracting, roof installation, and gutter installation.
