Carpenters Group Reviews

The overall sentiment regarding Carpenters Group’s legal services is distinctly negative based on customer reviews. Reviewers consistently note extremely slow case progression—even in straightforward insurance claims—and widespread communication failures, such as emails and calls going unanswered over extended periods. While there is mention of claims being settled, the handling process, frequent lack of updates, and cases reaching unnecessary court proceedings are sources of strong criticism.

Common feedback includes frustration with the lack of responsiveness from both case handlers and the wider company, with multiple reviewers mentioning having to repeatedly chase for progress or essential updates. There is a recurring pattern of confusion caused by generic or irrelevant automated emails, unannounced case handler changes, and cases being closed or going to court without proper client notification. Several customers experienced stress or financial disadvantage as a result, and some sought help from other legal professionals or considered switching firms.

Overall, Carpenters Group is regarded as having significant customer service and operational communication issues within the legal services sector. Across the UK, reviewers highlight patterns of delays, unclear communication, and limited resolution transparency, raising concerns for those considering using the firm for insurance legal claims or litigation needs.

Carpenters Group is a professional services firm specializing in legal claims, particularly focusing on insurance-related matters such as personal injury and vehicle accident claims. The company operates within the legal sector and typically engages with clients following an insurance incident, managing claims resolution, negotiations, and potential litigation directly with insurers and third parties.

Carpenters Group handles cases by assigning a legal advisor or handler, relying on multiple communication methods such as email, phone, and an online claim portal. The firm collaborates with insurance companies to process legal claims, gather evidence, and correspond with relevant parties. The operational flow involves document submission, status updates, and possible court proceedings when required.