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Canterbury Travel Reviews

Rated 4.4 based on 46 Reviews

Activities & Tours in Northwood

44 High St, Northwood HA6 1BL

Published on
August 14, 2025
Last updated
August 14, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Canterbury Travel's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Canterbury Travel?

went above and beyond

the experience was positive

absolutely fantastic

extremely well organised and such fun

planned meticulously and the whole experience was stress free

run incredibly smoothly

the most amazing day

organisation was spot on

staff and elves (especially our Arctic Star, Abby) were wonderful

Log cabins were comfy and clean

Trustguide extracts key phrases from reviews about Canterbury Travel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 14, 2025, 46 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Canterbury Travel's publicly available reviews View source

Andrew Seabrook rated Canterbury Travel 5 stars
8 months ago
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Amazing holiday with our children 9 & 6 searching for Santa. Our artic star Maisie ran our trip like clockwork and went above and beyond to ensure all our needs were met. Both of our children have ASD and from the second we stepped foot on the coach Maisie was so helpful, informative and kind. This holiday may cost more than other competitors but the experience was so authentic and we are so glad we spent the extra money as you really do get what you pay for!
Craig Anderson rated Canterbury Travel 5 stars
a year ago
We cannot convey how amazing our trip to Lapland was with Canterbury Travel was in December 2023 on the Magical Interlude Package. After exploring other travel providers, from the moment we spoke to their booking team to arriving back in Gatewick, the experience was positive, quality and well organised. The whole experience was grounded on the story to find Santa Claus with the help of the elves. The story began from our child receiving a package from Lapland with a bag and personalised invitation from Santa. The holiday was a busy and active one, making the most of enjoying the country, its culture, education around their history, living in harmony with the land and the magic of Christmas. We enjoyed activities including snow mobiling, tobogganing, husky sledging and reindeer rides. The staff and elves played with the children sledging and having snow ball fights so adults could enjoy the activities too. Everything was taken care of from the winter clothing and equipment, accommodation and food, you just turn up! At the activity points there are fire pits and warm juice to keep you warm. You do have time to experience and enjoy the snow. We stayed in Lusto and felt it was away from the commercial side of the country in Rovaniemi, but did swing by on our way back to the airport for a look around and last minute gifts. The experience and memories we made were priceless and we will be going again with Canterbury Travel. We cannot advocate how amazing the staff they had were and experience they gave us, including the local coach driver who was fantastic.
Sue Stretton rated Canterbury Travel 5 stars
a year ago
Lapland day trip was absolutely fantastic. From the chocolate offered while queuing to check in to arriving back home everything was so well planned, great fun, great service and Lapland was just amazing. The flights, crew ( the Flying Finns pilots!) but the resort and scenery were breathtaking not commercialised or crowded and little or no queuing. Thoroughly recommend this memory making day trip thank you everyone Jet 2 and Canterbury Travel. ❤️

Reviews Summary

Overall sentiment toward Canterbury Travel’s Lapland holiday packages is highly positive, with reviewers frequently expressing satisfaction with both the experience and the staff. Commonly mentioned are the attentiveness and professionalism of team members, especially guides and elves such as Maisie, Tay, Abby, Lexi, Molly, Wendy, and Callum. Some guests noted the higher price compared to competitors but generally found the value justified. One strongly negative review criticized single-day trips for environmental reasons, marking a clear outlier in otherwise favorable feedback.

The most frequent themes in reviews are the meticulous planning, smooth logistics, and high engagement of staff with children and families. Customers repeatedly reference the authentic, non-commercial feel of the trips, careful accommodation arrangements, quality food, and stress-free organization. Activities such as tobogganing, husky sledding, and Santa hunts are particularly appreciated, as are practical touches like winter equipment and warm amenities. Hotel standards and attention to fussy eaters are also highlighted.

Based on extensive customer feedback, Canterbury Travel is regarded as a professional and reliable provider of Lapland holiday experiences—especially for families—delivering high-quality, memorable trips in Finland. Their reputation in the UK and among travelers seeking authentic Christmas experiences is reinforced by strong staff dedication, comprehensive planning, and repeat customer intent.
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Frequently Asked Questions About Canterbury Travel

What activities are included in Canterbury Travel’s Lapland holiday packages?

Activities regularly mentioned in customer reviews include snowmobiling, tobogganing, husky sledging, reindeer rides, and organized interactions with elves. Themed hunts for Santa and both indoor and outdoor experiences are prominently featured as part of the schedule.

Are meals and accommodation suitable for families and children with dietary needs?

Reviews note that hotels and cabins provided by Canterbury Travel are comfortable and clean, offering buffet-style meals with options for children and fussy eaters. Inclusive food arrangements and helpful staff contribute to a family-friendly environment.

How does Canterbury Travel handle unexpected disruptions during travel?

When delays occur, such as at airports, Canterbury Travel arranges for guests to wait in comfortable, warm coaches and provides continued access to facilities, demonstrating proactive and considerate contingency planning.

About Canterbury Travel

Activities & Tours
Canterbury Travel is a tour operator specializing in holiday packages to Lapland, Finland. They focus on immersive, themed experiences—particularly family-oriented Santa trips—involving detailed itineraries that highlight local culture, seasonal activities, and organized group adventures. Trips commonly include accommodation, transportation, meals, and themed activities orchestrated by dedicated staff.

The company operates by delivering tightly coordinated travel experiences, handling logistics such as booking processes, transfers, guided activities, and winter equipment. Staff and themed guides (“Arctic Stars” and elves) oversee daily schedules, ensure guests’ needs are met, and maintain smooth operations from booking through return. Practical elements, such as inclusive meals and winter gear, are integral to their workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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