Caledonian Travel - Head Office Reviews

Overall, the sentiment for Caledonian Travel’s coach holiday services is positive, with several reviewers highlighting enjoyable trips, humorous and helpful drivers, and improved hotel standards since Caledonian’s management. Customers appreciate the friendly, knowledgeable staff and well-organized excursions, though some point to occasional shortcomings related to hotel upkeep and food quality. Others note issues with add-on costs for optional excursions.

Frequent themes in the reviews include praise for drivers by name, smooth booking, and enjoyable entertainment during holidays across the UK, especially in Scotland and Torquay. While staff efficiency and accessibility for guests with mobility needs receive applause, recurring criticisms involve outdated hotel facilities, cleaning oversights, and minor communication lapses about advertised amenities such as bar offers.

Caledonian Travel is viewed as a reputable choice for coach tours in the UK, particularly in Scotland and England. The consistent mention of attentive drivers and helpful hotel staff, alongside repeat usage intentions, underscores trust in the company’s reliability and customer service, despite occasional logistical challenges.

Caledonian Travel is a coach holiday operator offering organized trips to destinations across the UK and Europe. Customers can book package holidays that include transportation by coach, accommodation, and various excursions, with services delivered both through phone booking and online reservations.

The company operates through scheduled coach departures from cities such as Hull, with dedicated drivers managing each group’s itinerary and travel logistics. Accommodations are arranged at selected hotels, with meals, local entertainment, and excursions handled as part of the package or available as optional add-ons. Customer support is available during booking and throughout the journey.