Brown Roofing

Brown Roofing Reviews Summary

Roofing Contractors | Phoenix, AZ

What do customers say about Brown Roofing?

As of Apr 06, 2024, 192 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 6, 2024
Last updated
April 6, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
192
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Brown Roofing's customer reviews analysis

Brown Roofing is consistently appraised for its professional approach, timely execution, and clear communication throughout various roofing projects. Reviews indicate a robust reputation with an emphasis on transparency in pricing and meticulous attention to detail. Clients appreciate timely project commencement and completions, as well as the established open lines of communication typically facilitated by responsive points of contact like Jesse and Debbie. A recurrent endorsement stems from Brown Roofing’s commitment to the quoted price without additional charges, often noting that the final payment matched or was less than the expected sum. The quality of craftsmanship is praised, especially with regards to custom solutions and thorough site cleanup. The presence of Craig, the owner, on-site, is frequently noted, adding a personal touch to the professional service. While not specifically cited as the cheapest option, Brown Roofing is regarded as a value-oriented choice that balances cost with quality and customer service excellence.

Positive Feedback

Key positive aspects from the customer feedback include Brown Roofing's punctuality in starting and finishing work, their professionalism, and dependability. Many customers are reassured by the lack of upcharges and the adherence to the original quote provided, an indication of the company's transparent pricing strategy. The competence and courteousness of the staff seem to have a substantial impact on customer satisfaction, with particular praise for individuals like Jesse, Craig, and Debbie for their communication skills and approachability. The exceptional craftsmanship and attention to detail, including comprehensive flashing work and clean site conditions post-job, are quoted as indicative of the company's commitment to quality. Consistent with the feedback, Brown Roofing is recognized for delivering above-average customer service with a personal touch while maintaining fair and competitive pricing.

Concerns and Threads

While the data extract provided does not contain overtly negative feedback, it suggests that Brown Roofing may not be the ideal choice for those seeking the least expensive option in the market. Although price is mentioned within the context of fair value, there are hints that customers seeking the bottom-end pricing might have to look elsewhere. Moreover, there are no comments denoting aggressive advertising or significant brand presence, which may imply that the company relies more on customer referrals and reviews than on widespread marketing campaigns. The emphasis on consistent communication, meticulous craftsmanship and no upcharges, implies that there might be a focus on a certain market segment that values these aspects over the pure cost-savings approach.

Frequently asked questions about Brown Roofing

Does Brown Roofing stick to the initial quote provided?

Based on customer feedback, Brown Roofing is known for honoring the pricing they initially quote, with no reports of unexpected upcharges or changes to the cost during the roofing process.

How does Brown Roofing ensure the quality of their roofing services?

Customers report that Brown Roofing employs detailed craftsmanship, proper flashing, and rigorous attention to detail. The presence of experienced staff and on-site project management by long-term employees like Julio, as well as the owner Craig, further supports the delivery of high-quality services.

What is Brown Roofing's approach to customer service?

The company has been described as providing open lines of communication, being approachable, and maintaining professionalism throughout roofing projects. The team, including office personnel like Debbie, is praised for responsive and courteous service, emphasizing 'old school' customer care.

Recent customer reviews and testimonials for Brown Roofing

Brown Roofing
Kristy Asanuma
5-Star
a week ago
Brown Roofing did a complete roof replacement on my tile and flat roof. It was started on time and completed early. We were very pleased with the outcome and will recommend them to our community neighbors. Jessie and Craig were professional, knowledgeable and we always had an open line of communication. Debbie in the office was great too! Thank you!
Brown Roofing
Tom Cambron
5-Star
2 months ago
We chose Brown Roofing because they are a local business and they had the best reviews. We had to replace our tile roof and Brown gave us a complete and competitive quote. They started the job when they said they would and completed it on time. We are very happy with the finished product and their attention to detail. The folks at Brown are friendly and courteous and a pleasure to work with. Highly recommend!
Brown Roofing
Timothy Kisling (FuddOnTap)
5-Star
a year ago
I recently had Brown Roofing replace my aging asphalt shingle roof with Highlander NEX shingles from Malarkey. Craig and his team were fantastic to work with through the whole process and accommodated me working with a solar company I had chosen in advance. The estimate was the most detailed of the 4 companies I contacted and the choice of materials was reassuring. Price paid was price quoted. Look no further than Brown Roofing! Service: Roof installation
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