The Black Widow Martial Arts Academy has garnered positive reviews, indicating an overall robust company reputation and a satisfying customer experience. Themes reoccurring in the feedback include the quality of instruction, the inclusivity and attention given to students of all levels, especially beginners, and the academy's focus on not only physical but also mental development through martial arts. The Sunday women's classes led by instructor Bushra, in particular, have been highlighted for their positive impact on skills, confidence, and mindset. The instructors are consistently praised for their knowledge, approachability, and dedication to pushing students toward their personal best. Despite a diverse range of experiences, the common element is the focus on technique, enthusiasm for teaching, and community feeling within the gym. There are a few complaints about hidden charges and uniform costs, but such issues appear to be isolated and not representative of the general customer experience.
Key positive aspects from the customer feedback about Black Widow Martial Arts Academy include the high level of connectivity with beginners and the tailored intensity of the workouts. Instructors are noted to be particularly adept at making new members feel welcomed and ensuring their progression into becoming 'a beast' despite obstacles. The academy's work on mental and psychological aspects through skilled instructors like Bushra has been commended for boosting confidence and improving mindset in addition to the physical training. Customer service is mentioned positively, with staff described as 'nice and helpful'. Moreover, the duration of membership (up to 3 years for some) and consistent equipment quality reinforce the gym's value for money and investment in customers' long-term growth and satisfaction.
While the majority of reviews are overwhelmingly positive, there are mentions of dissatisfaction regarding potential hidden charges and issues with uniform costs at Black Widow Martial Arts Academy. These concerns indicate a possible lack of transparency or a mismatch in expectations between the gym and some of its clients. It's suggested that these charges were not apparent to some customers from the outset. However, it is also advocated by a member that the gym remains upfront about these costs. While the gripes appear to be in the minority, they do highlight areas where communication or policy clarity could be improved to ensure customer satisfaction across the board.
Some members have mentioned initial concerns about hidden charges and uniform costs; however, others have reported these potential charges to be laid out transparently from the beginning. It’s recommended to inquire about all associated costs, including membership fees, grading, and uniforms, before joining.
Absolutely. The academy is noted for its strong beginner-friendly programs. Experienced coaches provide a supportive environment for newcomers and ensure that even those with no prior martial arts experience can progress and build their skills effectively.
No, the academy appears to place significant importance on both physical and mental development. Classes are structured to enhance fitness, technique, and overall skill, but also to foster mental strength, confidence, and a positive mindset.
Black Widow Martial Arts is the Premier Marital Arts Academy in Birmingham. We offer Mixed Martial Arts, Thai Boxing, Muay Thai, Brazilian Jiu Jitsu, Boxing and Personal Training for all age groups. There are separate Ladies Classes and Kids Classes. We also do Toddler Thai Boxing Classes. Join us Today.
